Insurance Quality Assurance Remote Jobs in Puerto Rico

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Quality

Job Sub Function:

Business Process Quality

Job Category:

Professional

All Job Posting Locations:

Ciudad Juarez, Chihuahua, Mexico, Guaynabo, Puerto Rico, United States of America, Markham, Ontario, Canada, Medellin, Colombia, New Brunswick, New Jersey, United States of America, Warsaw, Masovian, Poland

Job Description:

Johnson & Johnson Services is recruiting for a Quality Manager, supporting MT SC ERP Business Platform Operations. This position may be based in any J&J MedTech office location within the NA and EMEA regions, with consideration for remote work.

Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science -- bringing innovative ideas, products, and services to advance the health and well-being of people. Employees of Johnson & Johnson collaborate with partners in health care to touch the lives of over a billion people every day, throughout the world.

Johnson & Johnson is the world's most comprehensive and broadly based manufacturer of health care products, as well as a provider of related services, for the consumer, pharmaceutical, and MedTech and diagnostics markets. Growing on a diverse company culture, celebrating the uniqueness of our employees, and committed to inclusion. Proud to be an equal opportunity employer.

The Quality Manager, SC ERP Business Platform Operations Support will be part of the MedTech SC Digital Transformation organization, a multi-year global business transformation initiative that will modernize our end-to-end Supply Chain digital capabilities by harmonizing our ecosystem of 40+ ERP systems, standardizing core business processes across Plan, Source, Make, Quality, Deliver, and Data, and enabling our holistic operational strategy through a single SAP S/4HANA instance.

This role will help ensure that the core SAP S/4HANA ERP platform regional and functional support structures, processes, and governance are in place to meet the evolving needs of the business function(s) within scope. The role will serve as the primary Operate State point of contact for the supported business function(s) within the NA and EMEA regions. This position reports to the Senior Manager, MT SC ERP Business Platform Owner, and is accountable for supporting and executing business platform support operations across the assigned business area.

Key Responsibilities:

• Serve as the primary Global Operate State contact for the Quality business area, coordinating effectively across business stakeholders, Super Users, Global Product Owners, Technical Owners, JJT, and regional platform teams.

• Build strong partnerships with end users, Super Users, business process owners, and global platform teams to drive alignment, adoption, and effective use of SAP S/4HANA for Quality Management processes.

• Support SAP QM process sustainment post-hypercare, helping sites define ways of working, system support alignment, inspection plans, quality control activities, and quality notifications in line with their business model.

• Collaborate with System Quality and Business Quality teams to develop, implement, and maintain quality assurance policies and procedures specific to the SAP S/4HANA Business Platform.

• Facilitate cross-functional discussions with SAP functional consultants, developers, JJT, manufacturing, engineering, supply chain, and business stakeholders to define issues, identify root causes, and remediate with compliant system solutions that meet quality standards.

• Identify, track, analyze, and escalate Quality-related business and system errors, coordinating corrective and preventive actions while identifying trends for continuous improvement.

• Coordinate standardized regression testing and production readiness verification for the Business Quality function, ensuring consistency, compliance, quality, and alignment with release and deployment timelines.

• Support persona-based security role design and maintenance in alignment with global standards, business requirements, segregation of duties, and compliance expectations.

• Partner with the Super User community to manage platform enhancement intake, assessment, prioritization, and governance alignment, ensuring requests are linked to business value, global design standards, and Quality functional priorities.

• Support the transition of newly deployed users from hypercare to Operate State, ensuring readiness, adoption, onboarding, knowledge transfer, and a positive user experience.

• Contribute to the deployment and continuous improvement of the Operate State governance model, support structures, tools, processes, and routines across the region.

• Collaborate with JJT and business teams to deliver a unified business-technology support model covering enhancements, capability building, issue resolution, escalations, and compliant sustainment of SAP S/4HANA capabilities.

• Partner with Master Data Governance and data support teams to strengthen data quality, consistency, operational reliability, and issue resolution for Quality-related master data and transactional data.

• Manage KPIs and Control Tower activities for the Quality area, partnering with business and site stakeholders to provide visibility into performance metrics, issue resolution tracking, proactive risk mitigation, and continuous improvement opportunities.

• Lead and engage Quality Super User communities, including onboarding, training, certification support, engagement tracking, knowledge sharing, competency validation, and succession planning.

• Provide functional project support for SAP S/4HANA initiatives impacting Quality, ensuring business requirements are embedded in system design, testing, deployment, and sustainment activities.

Qualifications:

• Bilingual (English/Spanish) is preferred

• Minimum bachelor's degree required.

• Minimum of 5 years of experience in Operations, Supply Chain, Customer Service, or large-scale ERP transformation programs required.

• Minimum of 3 years of ERP platform support and/or transformation experience in the healthcare or health services industry required.

• Thorough knowledge of Distribution and Transportation management principles required; experience applying these principles and processes within an SAP environment is highly preferred.

• Excellent analytical, problem-solving, communication, and stakeholder management skills required.

• Ability to work collaboratively in a fast-paced, complex, and cross-functional environment required.

• Strong understanding of SAP S/4HANA architecture, modules, and implementation lifecycle required.

• Strong interpersonal and influencing skills, with demonstrated ability to collaborate across workstreams to achieve desired results required.

• Experience developing, implementing, and/or supporting operational technology processes within a Distribution and Transportation workstream, site, or team required.

• Experience managing project timelines and milestones in complex business environments required.

• Demonstrated ability to engage and establish relationships with business partners required.

• Experience working in a complex, multi-ERP or multi-system environment required.

• Ability to travel up to 25% required.

Preferred Skills:

• Previous experience with SAP system deployments, including hypercare activities, particularly within Distribution and Transportation, is highly preferred.

• Experience integrating business processes with SAP, supporting or executing error-handling processes, coordinating testing, and supporting an end user or Super User community is highly desirable.

• Certification in relevant areas of expertise, such as PMP, APICS, Lean/Six Sigma, or Process Excellence, is desirable.

• SAP S/4HANA certification is desirable.

Don't miss this exceptional opportunity to join a world-class company and make a lasting impact. Apply now and be part of our ambitious team!

Required Skills:

Preferred Skills:

Business Process Management (BPM), Business Requirements Analysis, Coaching, Compliance Management, Cross-Functional Collaboration, Data Savvy, Fact-Based Decision Making, ISO 9001, Leverages Information, Process Governance, Process Improvements, Process Optimization, Quality Control (QC), Quality Standards, Quality Validation, Stakeholder Engagement, Standard Operating Procedure (SOP), Tactical Thinking, Technical Credibility

The anticipated base pay range for this position is:

z205,000.00 - z354,200.00

Benefits:

In addition to base pay, we offer the following benefits*: an annual bonus with set target (% of pay) depending on pay grade / location, where the actual amount is based on the employees' and companies' performance of the previous calendar year, or sales commissions. Moreover, we offer vacation days, parental leave for a minimum of 12 weeks, bereavement leave, caregiver leave, volunteer leave, well-being reimbursement, programs for financial, physical and mental health. We also offer service anniversary and recognition awards, and subject to the terms of their respective plans, employees - and in some location's eligible dependents - can participate in several insurance plans. For more information, visit Employee benefits | Supporting well-being & career growth | Johnson & Johnson Careers.

*This is for informative purposes only. Amounts and actual benefits may vary by location and are subject to change.