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Remote Call Center Manager Jobs in Phoenix, AZ (NOW HIRING)

NYTP

CSR Call Center Agent

Mesa, AZ · Remote

$15 - $16/hr

REMOTE - Require Local to Mesa, AZ MAX RATE: $15 - 16/hr on W2 Client: disclose later Experience ... management team informed of client feedback Make outbound follow-up calls to shareholders in ...

Loancater

Be Seen First

Call Center Sales Rep | 200+ Cold Calls/Day | Commission Only | Remote

Tempe, AZ · Remote

$80K - $200K/yr (+ commission)

Call center phone seat. Manual dialler. 100K raw leads already in the system. 200+ outbound dials a ... Book meetings that show * CRM updated the same hour as the call. If it is not in the CRM, it did ...

New

IQVIA

Work from Home

Chandler, AZ · Remote

$18/hr

... are looking for a 100% remote (work from home-WFH) contract Pharmacy Support Call Center ... Recognize operational challenges and suggest recommendations to management, as necessary * Ability ...

IQVIA

Work from Home

Gilbert, AZ · Remote

$18/hr

... are looking for a 100% remote (work from home-WFH) contract Pharmacy Support Call Center ... Recognize operational challenges and suggest recommendations to management, as necessary * Ability ...

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All JobsCall Center JobsRemote Call Center Manager JobsRemote Call Center Manager Jobs in Phoenix, AZ

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See Phoenix, AZ salary details

$29.4K

$63.6K

$109.1K

How much do remote call center manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for remote call center manager in Phoenix, AZ is $63,627.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,800.00 and $74,800.00 per year, depending on experience, location, and employer.

What is a remote call center manager?

A Remote Call Center Manager oversees the operations of a virtual call center, ensuring efficiency, quality customer service, and team performance. They are responsible for managing remote agents, monitoring key performance indicators, implementing training programs, and optimizing workflows. They also coordinate technology platforms, address customer concerns, and develop strategies to improve service levels. Strong leadership, communication, and problem-solving skills are essential for success in this role.

What skills and qualifications are needed to thrive as a remote call center manager?

A Remote Call Center Manager should possess strong leadership, organizational, and customer service skills, along with experience in managing virtual teams and a relevant business or communications degree. Familiarity with cloud-based contact center software, CRM systems, and metrics dashboards is essential, and certifications like Six Sigma or COPC can be advantageous. Exceptional communication, problem-solving, and motivational abilities help build trust and maintain high team morale. These skills ensure effective remote operations, high-quality customer interactions, and achievement of performance goals.

What are common challenges faced by remote call center managers, and how can they be addressed?

Remote Call Center Managers often face challenges such as maintaining team engagement, ensuring consistent communication, and monitoring performance across a distributed workforce. Overcoming these obstacles typically involves leveraging robust digital collaboration tools, setting clear expectations, and establishing regular virtual check-ins. Additionally, fostering a strong team culture through recognition programs and ongoing coaching can help maintain motivation and accountability. By actively addressing these challenges, managers can create a productive and positive remote work environment that delivers excellent customer service.

What are the most commonly searched types of Remote Call Center jobs in Phoenix, AZ?

The most popular types of Remote Call Center jobs in Phoenix, AZ are:

What are popular job titles related to Remote Call Center Manager jobs in Phoenix, AZ?

For Remote Call Center Manager jobs in Phoenix, AZ, the most frequently searched job titles are:

What job categories do people searching Remote Call Center Manager jobs in Phoenix, AZ look for?

The top searched job categories for Remote Call Center Manager jobs in Phoenix, AZ are:

What cities near Phoenix, AZ are hiring for Remote Call Center Manager jobs?

Cities near Phoenix, AZ with the most Remote Call Center Manager job openings:

Remote Call Center Manager jobs near you
Infographic showing various Remote Call Center Manager job openings in Phoenix, AZ as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $63,627 per year, or $30.6 per hour.

CSR Call Center Agent

NYTP

Mesa, AZ • Remote

$15 - $16/hr

Contractor

Posted 4 days ago

Job description

Job Title: CSR Call Center Agent (59555-1)
Location: REMOTE - Require Local to Mesa, AZ
MAX RATE: $15 - 16/hr on W2
Client: disclose later
Experience: 2+ Years
JD:
Answer incoming calls from shareholders, brokers and institutional clients for the various clients that CPU supports. Provide superior customer service to all clientele (both internal and external). A job holder in this position will also be responsible to perform necessary research regarding account problems and make outbound calls as necessary. The ability to meet individual caller needs while contributing to overall service standards is critical.
Job Duties:
Adhere to daily schedule by being available to take inbound calls as scheduled
Answer inbound calls from shareholders and prospective shareholders
Promptly respond to clients’ telephone inquiries and ensure that their needs are met with accuracy and professionalism
Ensure account verification procedures are followed.
Adhere to CPU call handling requirements while interacting with customers.
Respond to specific account and procedural information requests including balances, closing prices, portfolio performance and quotes.
Listen actively and probe to determine client needs
Actively resolve client issues
Maintain shareholder accounts on the appropriate systems
Escalate issues when necessary
Keep management team informed of client feedback
Make outbound follow-up calls to shareholders in response to issues which cannot be resolved point-of-call.
Maintain an understanding of the systems required to initiate shareholder transaction and maintenance requests
Remain up to date regarding Stock Transfer products, services and systems
Maintain working knowledge of client products that CPU supports
Maintain working knowledge of CPU policies and procedures
Complete extensive ongoing training to maintain competency in financial markets and instruments.
MUST HAVE SKILLS:
Strong Verbal and Written English
Very good keyboard skills - Formal Training in Typing would be an added advantage.
Conversant using MS Office - PowerPoint, Excel and MS Word.
Strong problem solving and analytical skills
Customer Centric.
Ability to work accurately under pressure.
Good Team Player.
Strong Sense of Urgency.
Additional Information:
Bachelor's degree or equivalent experience
1-5 years of experience in a call center in a customer service environment ideally in a Financial Services industry