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Remote Call Center Assistant Jobs in Phoenix, AZ

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Remote -Call Center Representative (Spanish) - AZ Resident Only

Phoenix, AZ · Remote

$15 - $18/hr

Remote CSR - currently residing only in : State of Arizona Health and Wellness allowance provided ... At least six (6) months of customer service required; call center experience preferred. * Must be a ...

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Prior Authorization Pharmacist

Phoenix, AZ · Remote

$53/hr

Minimum 1 year of related clinical prior authorization experience or health plan remote/call center environment experience required * Experience with specialty medications or clinical review of ...

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All JobsCall Center JobsRemote Call Center Assistant JobsRemote Call Center Assistant Jobs in Phoenix, AZ

Remote Call Center Assistant information

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$11

$24

$33

How much do remote call center assistant jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for remote call center assistant in Phoenix, AZ is $24.23, according to ZipRecruiter salary data. Most workers in this role earn between $20.29 and $27.21 per hour, depending on experience, location, and employer.

What is the difference between Remote Call Center Assistant vs Customer Service Representative?

AspectRemote Call Center AssistantCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma or equivalent; strong communication skills
Work EnvironmentRemote, home-based call center settingRemote or on-site customer service centers
Industry UsageCommon in call centers across various industriesWidespread in retail, telecom, and service sectors
Job FocusHandling inbound/outbound calls, scheduling, data entryAssisting customers, resolving issues, providing product info

Both roles involve customer interaction and require good communication skills. The Remote Call Center Assistant typically focuses on call handling and administrative tasks in a remote setting, while the Customer Service Representative may have a broader role in assisting customers across various channels. Both jobs are essential in customer support and often share similar credentials and work environments.

What are the most commonly searched types of Remote Call Center jobs in Phoenix, AZ?

The most popular types of Remote Call Center jobs in Phoenix, AZ are:

What are popular job titles related to Remote Call Center Assistant jobs in Phoenix, AZ?

For Remote Call Center Assistant jobs in Phoenix, AZ, the most frequently searched job titles are:

What job categories do people searching Remote Call Center Assistant jobs in Phoenix, AZ look for?

The top searched job categories for Remote Call Center Assistant jobs in Phoenix, AZ are:

What cities near Phoenix, AZ are hiring for Remote Call Center Assistant jobs?

Cities near Phoenix, AZ with the most Remote Call Center Assistant job openings:

Remote Call Center Assistant jobs near you
Infographic showing various Remote Call Center Assistant job openings in Phoenix, AZ as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 17% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $50,389 per year, or $24.2 per hour.

Remote Call Center Representative

Tempe, AZ • On-site, Remote

HKA Enterprises
Recruiting and Staffing Services • 1 - 5K employees
Learn more about HKA Enterprisesexternal

$20/hr

Temporary

Posted 9 days ago

Job description


About the Role
We're hiring a Remote Call Center Representative for a full-time, work-from-home position supporting a 24/7 Support Center handling facilities, utilities, water, and sanitation-related customer service. This role requires a dedicated home office space and upgraded internet service. Employees must be able to work any shift between 12:00 a.m. and 12:59 p.m.
Pay: $20.00- $22.00 per hour DOEWhat You'll Do
  • Respond to alarms, phones, emails, and chats professionally regarding facilities, water, and sanitation issues
  • Research information using all available resources
  • Handle and resolve customer complaints; process orders, forms, and applications
  • Identify and escalate priority issues; route calls to appropriate resources
  • Follow up on customer calls, including callbacks
  • Complete call reports and maintain department standards for attendance and productivity
  • Work outbound call campaigns or serve as a dedicated agent for specific clients
  • Coordinate responses between vendors and customers
  • Enter, dispatch, and complete customer work orders via various software systems
  • Record audio announcements and utilize translation services when necessary
  • Recognize and document trends in customer calls; alert leadership of potential issues
  • Notify technical support of system issues and escalate work stoppages
  • Complete required training within expected timeframes
  • Adhere to Support Center guidelines, including scheduled breaks and shifts
  • Work overtime as needed based on technical, staffing, or client needs
What You Bring
  • High school diploma or GED required
  • 2-4 years of call center/customer service experience (or equivalent combination of education and experience)
  • Strong verbal and written communication skills; clear, pleasant speaking voice
  • Ability to navigate multiple databases (5-7)
  • Basic to intermediate computer skills (Outlook, Word, Excel)
  • Strong problem analysis and problem-solving skills; customer service orientation
  • Excellent organizational skills and attention to detail
  • Adaptability, teamwork, professionalism, and courtesy
  • Stress tolerance and the maturity to work unsupervised in a virtual environment
  • Basic computer troubleshooting skills
  • Ability to adhere to a set schedule with predetermined breaks
  • A distraction-free virtual home work environment
Preferred Qualifications
  • Some college coursework or training beyond high school
  • Knowledge of facilities maintenance, utilities, city services, and/or water/wastewater management
  • Experience with Salesforce, Vonage Telephony, or CMMS platforms (e.g., Maintenance Connection)

#RemoteJobs #CallCenterJobs #CustomerService #WorkFromHome #UtilitiesSupport #CustomerSupport #NowHiring #HiringNow #VirtualJobs #CustomerServiceRep
#LI-MR1
Additional Information
HKA Enterprises is a global workforce solutions firm. If you're seeking a new career opportunity or project experience, our recruiters will work to understand your qualifications, experience, and personal goals. At HKA, we recognize the importance of matching employee goals with those of the employer. We strive to seek credibility, satisfaction, and endorsement from all of our applicants. We invite you to take time and search for your next career experience with us! HKA is an EEO Employer who participates in the US Citizenship and Immigration Services E-Verify Program.
Meet Your Recruiter
Michael Rivera
HKA Enterprises is a global workforce solutions firm. If you're seeking a new career opportunity or project experience, our recruiters will work to understand your qualifications, experience, and personal goals. At HKA, we recognize the importance of matching employee goals with those of the employer. We strive to seek credibility, satisfaction, and endorsement from all of our applicants. We invite you to take time and search for your next career experience with us! HKA is an EEO Employer who participates in the US Citizenship and Immigration Services E-Verify Program.
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About HKA Enterprises

Sourced by ZipRecruiter

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Fingerville, SC, US

Year founded

1977

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