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Remote Call Center Manager Jobs in Calgary, AB (NOW HIRING)

Wesco

Senior Strategic Account Manager

Calgary, AB · On-site +1

... center, network infrastructure, electrical, security, power, and managed services offerings ... Provides pre and post-call coaching to branch sales team. Qualifications: * High School Degree or ...

WSP

Environmental Scientist

Calgary, AB · On-site +1

CA$80K - CA$107K/yr

We have been providing contaminated site program management services to the worlds most technically ... You work in the field in remote location during two field programs (winter and summer). During ...

WSP

Environmental Scientist

Calgary, AB · On-site +1

CA$80K - CA$107K/yr

We have been providing contaminated site program management services to the worlds most technically ... You work in the field in remote location during two field programs (winter and summer). During ...

WSP

Automation Lead

Calgary, AB · On-site +1

CA$135K - CA$179K/yr

This role puts you at the centre of digital delivery and operational excellence. As an Automation ... The brightest engineers, advisors and scientists from across the globe call WSP home. Proudly ...

WSP

Automation Lead

Calgary, AB · On-site +1

CA$135K - CA$179K/yr

This role puts you at the centre of digital delivery and operational excellence. As an Automation ... The brightest engineers, advisors and scientists from across the globe call WSP home. Proudly ...

NetApp

Client Executive - Calgary

Calgary, AB · Remote

LOCATION This is a remote position that must reside in Calgary, Canada to support customers and ... The key to AI success is intelligent data and the infrastructure to manage it. Customers are ...

Black & White Zebra

Head of Revenue

Calgary, AB · On-site +1

CA$200K - CA$245K/yr

You're as comfortable in a forecast review as you are on a customer call. You're drawn to smaller ... This full-time position is available as either a remote or hybrid position (depending on location ...

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All JobsCall Center JobsRemote Call Center Manager JobsRemote Call Center Manager Jobs in Calgary, AB

Remote Call Center Manager information

What is a remote call center manager?

A Remote Call Center Manager oversees the operations of a virtual call center, ensuring efficiency, quality customer service, and team performance. They are responsible for managing remote agents, monitoring key performance indicators, implementing training programs, and optimizing workflows. They also coordinate technology platforms, address customer concerns, and develop strategies to improve service levels. Strong leadership, communication, and problem-solving skills are essential for success in this role.

What skills and qualifications are needed to thrive as a remote call center manager?

A Remote Call Center Manager should possess strong leadership, organizational, and customer service skills, along with experience in managing virtual teams and a relevant business or communications degree. Familiarity with cloud-based contact center software, CRM systems, and metrics dashboards is essential, and certifications like Six Sigma or COPC can be advantageous. Exceptional communication, problem-solving, and motivational abilities help build trust and maintain high team morale. These skills ensure effective remote operations, high-quality customer interactions, and achievement of performance goals.

What are common challenges faced by remote call center managers, and how can they be addressed?

Remote Call Center Managers often face challenges such as maintaining team engagement, ensuring consistent communication, and monitoring performance across a distributed workforce. Overcoming these obstacles typically involves leveraging robust digital collaboration tools, setting clear expectations, and establishing regular virtual check-ins. Additionally, fostering a strong team culture through recognition programs and ongoing coaching can help maintain motivation and accountability. By actively addressing these challenges, managers can create a productive and positive remote work environment that delivers excellent customer service.

What are the most commonly searched types of Remote Call Center jobs in Calgary, AB? The most popular types of Remote Call Center jobs in Calgary, AB are:
What are popular job titles related to Remote Call Center Manager jobs in Calgary, AB? For Remote Call Center Manager jobs in Calgary, AB, the most frequently searched job titles are:
What job categories do people searching Remote Call Center Manager jobs in Calgary, AB look for? The top searched job categories for Remote Call Center Manager jobs in Calgary, AB are:
Remote Call Center Manager jobs near you
Infographic showing various Remote Call Center Manager job openings in Calgary, AB as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Senior Strategic Account Manager

Wesco

Calgary, AB • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 2 days ago

Wesco rating

7.1

Company rating: 7.1 out of 10

Based on 125 frontline employees who took The Breakroom Quiz

200th of 360 rated logistics

Job description

As a Senior Strategic Account Manager you will be responsible for driving revenue growth across Emerging Technology and NeoCloud accounts by positioning Wesco's full portfolio of products, services, and supply chain solutions. This role is responsible for developing executive relationships, identifying greenfield and expansion opportunities, influencing specifications early in the project lifecycle, and leading a One Wesco go-to-market strategy across data center, network infrastructure, electrical, security, power, and managed services offerings.

Responsibilities:

  • Leads the development and execution of the strategic account plans at key, named accounts.
  • Drives new business development. Will research, qualify, contact, present and close new clients based on an assigned territory or market segment.
  • Continuously develops relationships with priority customer stakeholders, understands their key business issues, and recommends ways to deliver value.
  • Liaison between the field and Global Accounts teams as it relates to pursuing new agreements, Value-Add/Total Cost of Ownership (TCO) commitments and increasing customer wallet-share.
  • Maintains and manages a pipeline of opportunities at named accounts, including renewals, projects, and share improvement opportunities.
  • Communicates customer activity, opportunity status, renewal status, and strategic plan progress to management.
  • Leads solution development efforts that best address customer needs.
  • Engages supplier sales resources to enlist their support and create solutions.
  • Expert in strategic selling and takes the lead in high level sales engagements. Provides pre and post-call coaching to branch sales team.

Qualifications:

  • High School Degree or Equivalent required; Bachelor's Degree preferred.
  • 5+ years proven sales experience as a strategic account manager of large account portfolios
  • Experience managing multiple stakeholders and projects.
  • History of success maintaining and developing key relationships.
  • Success in strategic planning, resource allocation, leadership techniques, production methods and coordination of people and resources.
  • Ability to understand where potential exists in assigned accounts and can recognize and create opportunities.
  • Excellent communication and interpersonal skills with an aptitude for building strong client relationships.
  • Strong negotiation and problem-solving skills.
  • Proficiency with CRM software and Microsoft Office.
  • Self-starter and able to work efficiently under pressure.
  • Ability to travel up to 25%.

#LI-KB1

This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements.

For eligible positions, compensation may include participation in a bonus or sales incentive plan,subject to the terms and conditions of the applicable plan documents. For certain sales roles, Wesco also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan.

In addition, Wesco offers abenefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available here.
At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.

Our Company's greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits and active community engagement, we create an environment where every team member has the opportunity to thrive. 

Learn more about Working at Wesco here and apply online today!

Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500 company.

Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.

Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. 

This posting is for a current, active vacancy intended for immediate hire.

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