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Remote Call Center Manager Jobs in Calgary, AB (NOW HIRING)

Renewal by Andersen

Inside Sales Agent

Calgary, AB · Remote

CA$66K/yr

Inside Sales Appointment Setter - Remote Base Salary: $40,560 On-Target Earnings: $66,560+ Uncapped ... call centre, appointment-setting, or phone-based role * Strong communication skills * Proven ...

AlgaeCal

Customer Service Team Lead

Calgary, AB · Remote

CA$95K/yr

Here's the deal. We're not your typical "call center". We're not interested in measuring our ... A yoda-like knowledge of CRM & Contact Center as a Solution (Talkdesk for example) and how to get ...

JSB Employment Law

Be Seen First

Lawyer

Calgary, AB · Remote

CA$80K - CA$140K/yr

Employment Lawyer (3-5 Years' Call) Location: Remote, Calgary, Alberta Position: Full-Time About ... Manage files independently while working collaboratively with colleagues when appropriate.

Targeted Talent

Growth Manager - E-Sports

Calgary, AB · Remote

This is a permanent position that is completely remote. Our client is a company growing rapidly in ... Strong project management skills with the ability to successfully deliver on multiple initiatives

Targeted Talent

Growth Manager - E-Sports

Calgary, AB · Remote

This is a permanent position that is completely remote. Our client is a company growing rapidly in ... Strong project management skills with the ability to successfully deliver on multiple initiatives

WSP

Intermediate Spatial Ecologist

Calgary, AB · On-site +1

CA$43.90 - CA$60.40/hr

... remote sensing data. * Strong data management, visualization, and reproducibility practices ... The brightest engineers, advisors and scientists from across the globe call WSP home. * Proudly ...

WSP

Intermediate Spatial Ecologist

Calgary, AB · On-site +1

CA$43.90 - CA$60.40/hr

... remote sensing data. * Strong data management, visualization, and reproducibility practices ... The brightest engineers, advisors and scientists from across the globe call WSP home. * Proudly ...

Wesco

Senior Strategic Account Manager

Calgary, AB · On-site +1

... center, network infrastructure, electrical, security, power, and managed services offerings ... Provides pre and post-call coaching to branch sales team. Qualifications: * High School Degree or ...

WSP

Environmental Scientist

Calgary, AB · On-site +1

CA$80K - CA$107K/yr

We have been providing contaminated site program management services to the worlds most technically ... You work in the field in remote location during two field programs (winter and summer). During ...

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All JobsCall Center JobsRemote Call Center Manager JobsRemote Call Center Manager Jobs in Calgary, AB

Remote Call Center Manager information

What is a Remote Call Center Manager job?

A Remote Call Center Manager oversees the operations of a virtual call center, ensuring efficiency, quality customer service, and team performance. They are responsible for managing remote agents, monitoring key performance indicators, implementing training programs, and optimizing workflows. They also coordinate technology platforms, address customer concerns, and develop strategies to improve service levels. Strong leadership, communication, and problem-solving skills are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Remote Call Center Manager position, and why are they important?

A Remote Call Center Manager should possess strong leadership, organizational, and customer service skills, along with experience in managing virtual teams and a relevant business or communications degree. Familiarity with cloud-based contact center software, CRM systems, and metrics dashboards is essential, and certifications like Six Sigma or COPC can be advantageous. Exceptional communication, problem-solving, and motivational abilities help build trust and maintain high team morale. These skills ensure effective remote operations, high-quality customer interactions, and achievement of performance goals.

What are some common challenges faced by Remote Call Center Managers, and how can they be addressed?

Remote Call Center Managers often face challenges such as maintaining team engagement, ensuring consistent communication, and monitoring performance across a distributed workforce. Overcoming these obstacles typically involves leveraging robust digital collaboration tools, setting clear expectations, and establishing regular virtual check-ins. Additionally, fostering a strong team culture through recognition programs and ongoing coaching can help maintain motivation and accountability. By actively addressing these challenges, managers can create a productive and positive remote work environment that delivers excellent customer service.

What are the most commonly searched types of Remote Call Center jobs in Calgary, AB? The most popular types of Remote Call Center jobs in Calgary, AB are:
What are popular job titles related to Remote Call Center Manager jobs in Calgary, AB? For Remote Call Center Manager jobs in Calgary, AB, the most frequently searched job titles are:
What job categories do people searching Remote Call Center Manager jobs in Calgary, AB look for? The top searched job categories for Remote Call Center Manager jobs in Calgary, AB are:
What cities near Calgary, AB are hiring for Remote Call Center Manager jobs? Cities near Calgary, AB with the most Remote Call Center Manager job openings:
Remote Call Center Manager jobs near you
Infographic showing various Remote Call Center Manager job openings in Calgary, AB as of July 2026, with employment types broken down into 81% Full Time, 7% Part Time, and 12% Contract. Highlights an 100% Remote job distribution.
Inside Sales Agent

Inside Sales Agent

Renewal by Andersen

Calgary, AB • Remote

CA$66K/yr

Full-time

Medical, Dental, Vision

Posted 8 days ago

Renewal By Andersen rating

8.3

Company rating: 8.3 out of 10

Renewal By Andersen

Based on 141 frontline employees who took The Breakroom Quiz

6.2

Company rating compared to similar companies: 6.2 out of 10

National retailers average

Based on 95,579 frontline employees who took The Breakroom Quiz

The best things about working at Renewal By Andersen

  • 93%

    93% say their managers don’t change their shifts at short notice

    say their managers don’t change their shifts at short notice

  • 93%

    93% say they get paid time off

    say they get paid time off

  • 90%

    90% say it is easy to take sick days

    say it is easy to take sick days

Featured by Renewal By Andersen, based on 141 Breakroom Quiz responses from their frontline employees

Job description

Inside Sales Appointment Setter - Remote

Base Salary: $40,560
On-Target Earnings: $66,560+ Uncapped Commission

Benefits: Company-paid health, dental, and vision benefits, valued at approximately $3,000 annually
Schedule: Sunday to Thursday or Tuesday to Saturday

Hours: Rotating shifts between 8:00 AM and 8:00 PM PST

Who Does Well Here

You like having a goal in front of you.

You like knowing what success looks like, tracking your progress, and getting better over time. You may not call yourself competitive, but you care about doing well.

You bring urgency without needing to be pushed. You can handle rejection, reset quickly, and keep moving.

If that sounds like you, this role could be a strong fit.


What You'll Do

As an Inside Sales Appointment Setter with ProConnect, you'll speak with homeowners by phone and book qualified appointments for our in-home Design Consultants.

You will:

  • Book 8-10 qualified appointments per day
  • Complete 200+ calls per day
  • Handle inbound and outbound calls
  • Follow a proven script while keeping conversations natural
  • Build rapport quickly
  • Handle objections professionally


What You Bring

  • 2+ years of experience in a fast-paced customer-facing, sales, service, call centre, appointment-setting, or phone-based role
  • Strong communication skills
  • Proven ability to meet or exceed goals
  • Confidence speaking with customers over the phone
  • Ability to work independently in a remote environment
  • Positive, team-oriented mindset


What You Get

  • Base salary of $40,560
  • OTE of $66,560+
  • Uncapped commission
  • Weekly pay every Friday
  • Company-paid benefits valued at approximately $3,000 annually
  • Paid training
  • Company-provided laptop, headset, and monitor
  • Career growth opportunities


Schedule

This is a fully remote role with rotating shifts between 8:00 AM and 8:00 PM PST.

Schedules are either:

  • Sunday to Thursday
  • Tuesday to Saturday

Schedules are provided 3 weeks in advance.


About ProConnect

ProConnect is the Inside Sales Centre for Renewal by Andersen. We connect homeowners with Design Consultants for in-home window and door replacement consultations.

If you're motivated by goals, enjoy improving, and want your effort to directly impact your earnings, apply today.

Working at Renewal By Andersen

Perks for frontline workers

From Renewal By Andersen, via Breakroom

  • Flexible Scheduling

  • Career Growth

  • Paid Training

  • Friendly Environment

  • Employee Recognition

  • Strong Team-Building

About Renewal By Andersen, in their own words

From Renewal By Andersen

Renewal by Andersen’s Signature Service is committed to giving you the best customer experience possible, through the perfect combination of the best people in the industry, a superior process, and an exclusive product.

Learn more about the benefits of Renewal by Andersen’s Signature Service:

Professional Installation. With Renewal by Andersen, you get the product reputation of Andersen Windows with the master work of passionate installers.

Superior Performance. Andersen’s exclusive Fibrex® composite material lasts longer, performs better, and is stronger than vinyl.*

Energy Efficiency. Renewal by Andersen’s energy efficient windows are ENERGY STAR® certified and can reduce heating and cooling costs.

Hassle-Free Process. Renewal by Andersen eliminates the need to work with multiple companies. We are responsible for all aspects of your window replacement and installation.

Long-term value. Our comprehensive, hands-on approach ensures your window and installation quality, beauty, and energy savings last for many years.

Unrivaled Beauty. Renewal by Andersen offers a wealth of styles, colors, grilles and more for our replacement windows, patio doors, and entry doors to fit any home.

Company values

From Renewal By Andersen

Our vision is to make the world a better place by living up to the promise that everyone benefits from their association with Andersen. We’re committed to making a difference through challenging ourselves each day, recognizing and rewarding success, taking pride in our work and honoring a legacy built on doing the right thing. There is great respect for life outside work so that you can bring your best self to work.

Diversity and inclusion statement

From Renewal By Andersen

Be Renewal. Be You.

We are committed to demonstrating mutual respect and appreciation for our similarities and differences (for example, race, color, culture, gender, sexual orientation, gender identity or expression, religion, education, military service, ethnicity, age, language, physical ability, and thought) so that each employee can realize their potential and we exceed our customers’ expectations.

What Renewal By Andersen employees say

Pay

Benefits

Hours and flexibility

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