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Full Time Remote Call Center Jobs in Calgary, AB

Miratech

Genesys Cloud Architect

Calgary, AB · Remote

... contact center solutions * Strong knowledge of: IVR, call flows, and routing strategies ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

JSB Employment Law

Lawyer

Calgary, AB · Remote

CA$80K - CA$140K/yr

Employment Lawyer (3-5 Years' Call) in Canada Location: Remote, Calgary, Alberta Position: Full-Time About the Opportunity We are seeking a motivated and client-focused Employment Lawyer with 3-5 ...

WSP

Automation Lead

Calgary, AB · On-site +1

CA$135K - CA$179K/yr

This role puts you at the centre of digital delivery and operational excellence. As an Automation ... The brightest engineers, advisors and scientists from across the globe call WSP home. Proudly ...

WSP

Automation Lead

Calgary, AB · On-site +1

CA$135K - CA$179K/yr

This role puts you at the centre of digital delivery and operational excellence. As an Automation ... The brightest engineers, advisors and scientists from across the globe call WSP home. Proudly ...

All JobsCall Center JobsFull Time Remote Call Center JobsFull Time Remote Call Center Jobs in Calgary, AB

Full Time Remote Call Center information

What is a full time remote call center?

A Full Time Remote Call Center job involves handling customer service, sales, or support calls from home or another remote location, rather than working in a traditional office or call center environment. Employees typically use computers, headsets, and specialized software to communicate with customers, resolve issues, and document interactions. These roles require strong communication skills, reliability, and the ability to work independently while meeting performance metrics and schedules set by the employer.

What are the key skills and qualifications needed to thrive as a full time remote call center representative?

To thrive as a Full Time Remote Call Center Representative, you need strong communication skills, active listening abilities, and basic computer literacy, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and ticketing platforms is typically required. Exceptional patience, problem-solving skills, and self-motivation help individuals excel in remote, customer-facing environments. These skills ensure efficient customer service, high satisfaction rates, and effective performance in a remote work setting.

What are some common challenges faced by full time remote call center employees, and how can they be managed?

Full-time remote call center employees often face challenges such as maintaining focus in a home environment, managing high call volumes, and preventing feelings of isolation. To overcome these, it's important to create a dedicated, quiet workspace, establish a consistent daily routine, and make use of company-provided tools for communication and collaboration. Many companies also offer regular team meetings and virtual check-ins to ensure employees stay connected and supported.

What is the difference between Full Time Remote Call Center vs Customer Service Representative?

AspectFull Time Remote Call CenterCustomer Service Representative
Work EnvironmentRemote, call-basedRemote or on-site, varied
Required SkillsCommunication, problem-solving, computer literacyCommunication, patience, product knowledge
CertificationsNone typically required, some roles may prefer customer service certificationsNone typically required
Industry UsageCommon in telecommunication, retail, techCommon across many industries including retail, healthcare, finance

Full Time Remote Call Center roles focus on handling high-volume customer calls remotely, often requiring specific call handling skills. Customer Service Representatives may work remotely or on-site, providing support across various channels. While both roles emphasize communication skills, the call center role is more specialized in call management, whereas customer service reps may handle multiple communication methods. Both roles are vital in customer support and share similar credential requirements, making them closely related in the industry.

What are the most commonly searched types of Remote Call Center jobs in Calgary, AB?

The most popular types of Remote Call Center jobs in Calgary, AB are:

Full Time Remote Call Center jobs near you

Genesys Cloud Architect

Miratech

Calgary, AB • Remote

Full-time

Medical

Re-posted 8 days ago

Job description

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. 
Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and evolution of cloud-based contact center solutions. In this role, you will be responsible for defining the technical vision, designing scalable and resilient architectures, and ensuring alignment with business objectives and enterprise technology strategy. You will act as a key technical leader, working closely with business stakeholders, product owners, and cross-functional engineering teams to deliver integrated, future-ready customer experience solutions built on the Genesys Cloud CX platform.

Responsibilities:

  • Lead the end-to-end architecture and design of Genesys Cloud CX solutions
  • Translate business requirements into scalable, secure, and high-performing technical designs
  • Define and drive the technical roadmap for contact center and CX platforms
  • Collaborate with enterprise architects and other technology teams to ensure seamless integration across systems
  • Provide hands-on technical leadership across solution design, development, testing, and deployment phases
  • Guide and mentor engineering teams, ensuring best practices and architectural standards are followed
  • Oversee integrations with third-party systems such as CRM, WFM, and analytics platforms
  • Ensure solutions meet security, compliance, and performance requirements
  • Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation
Qualifications
  • 7+ years of experience in contact center technologies, with strong expertise in Genesys Cloud CX solutions
  • Proven experience in designing and delivering large-scale cloud contact center solutions
  • Strong knowledge of: IVR, call flows, and routing strategies; Omnichannel solutions (voice, chat, email, messaging); Workforce Management (WFM), call recording, and analytics; AI/ML capabilities
  • Hands-on experience with API integrations (REST/SOAP) and microservices architecture
  • Experience integrating Genesys Cloud CX with CRM platforms such as Salesforce, Microsoft Dynamics, or ServiceNow
  • Strong background in infrastructure planning, solution design, deployment, and lifecycle management, ensuring high availability and performance
  • Solid understanding of business processes and their alignment with customer experience technologies
  • Deep knowledge of SIP infrastructure, including SIP protocol, Session Border Controllers (SBCs), and load balancing approaches

Additional Information

We offer:

  • Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
  • Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
  • Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
  • Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
  • Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
  • Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
  • Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.