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Remote Call Center Data Entry Jobs in Washington

GDIT

Provider Data Representative

Falls Church, VA · Remote

$46K - $62K/yr

... World Trade Center Health Program (WTCHP). The role ensures provider data integrity to support ... Remote Work Location: USA VA Falls Church Additional Work Locations: Total Rewards at GDIT: Our ...

Addison Group

Member Care Associate

Washington, DC · Remote

$20 - $24/hr

Process administrative tasks, including returned mail, documentation updates, and data entry ... Qualifications: * 1-3 years of customer service, membership support, administrative, or call center ...

Liveops

Remote Customer Service Representative

Vienna, VA · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose ...

Liveops

Remote Customer Service Representative

Laurel, MD · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose ...

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All JobsCall Center Data Entry JobsRemote Call Center Data Entry JobsRemote Call Center Data Entry Jobs in Washington

Remote Call Center Data Entry information

What is the difference between Remote Call Center Data Entry vs Remote Customer Service Representative?

AspectRemote Call Center Data EntryRemote Customer Service Representative
Primary RoleInputting and updating data from call center interactionsAssisting customers with inquiries, complaints, and support
Skills NeededData entry, accuracy, typing speedCommunication, problem-solving, customer service
Work EnvironmentCall center software, data management systemsCustomer support platforms, CRM tools
Common CertificationsNone typically required, but data entry certifications helpfulCustomer service certifications beneficial

While both roles often operate remotely within call center environments, Remote Call Center Data Entry focuses on accurately inputting data from calls, whereas Remote Customer Service Representatives handle direct customer interactions and support. The roles differ mainly in their core responsibilities but share similar work settings and skills.

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The most popular types of Call Center Data Entry jobs in Washington are:

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Remote Call Center Data Entry jobs near you

Knowledge Manager Contact Center

SYS Integration

Washington, DC • Remote

Full-time

Re-posted 20 days ago

Job description

Location: Remote

Knowledge Manager Contact Center

Systems Integration, Inc. (SII) is a leading provider of customer experience, cloud-based services and managed IT solutions. We are seeking a Knowledge Manager Contact Center to support a governmentcontracted contact center by developing, maintaining, and managing all program content used by customer service staff. This role oversees content creation, data entry, design, and daily escalations, while also supporting research requests, special projects, and operational activities at the government agency. The Content Manager ensures content accuracy, consistency, and alignment with program requirements and serves as a key liaison with government leadership and subject matter experts.

Key Responsibilities:

Content Development & Management

  • Create, update, and maintain program content, including knowledge articles, scripts, workflows, and reference materials.
  • Oversee content data entry, formatting, and design to ensure clarity and usability for contact center staff.
  • Manage daily escalations, research requests, and special contentrelated projects.
  • Analyze existing processes and recommend improvements to content structure and program workflows.

Stakeholder Coordination

  • Provide supervisory oversight and support to content team members.
  • Collaborate with government Subject Matter Experts, management, and executive staff to review issues, present solutions, and ensure content accuracy.
  • Support the Federal Program Director and COR with communications related to emerging issues, scheduling needs, and new or upcoming content.
  • Participate in meetings to support consistent internal branding and messaging across the contact center.

Operational Support

  • Conduct research and analysis to support new program processes and content enhancements.
  • Ensure content aligns with operational needs and supports highquality customer service delivery.
  • Assist with contact center operational activities as needed.

Qualifications:

  • Experience in content management, knowledge management, or documentation development.
  • Strong writing, editing, and content design skills.
  • Ability to analyze processes and recommend improvements.
  • Experience working with government programs or in a contact center environment is preferred.
  • Strong communication and stakeholdermanagement skills.
  • Bachelor's degree in Communications, English, Technical Writing, Knowledge Management, Public Administration, or a related field.

Must be able to pass a federal background check that inlcudes a credit check. 

Apply