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Remote Call Center Coach Jobs in Raleigh, NC (NOW HIRING)

AMBA

Inside Sales Insurance Specialist

Cary, NC · Remote

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Career development, coaching, and internal advancement opportunities Apply Today If you are ...

AMBA

Inside Sales Insurance Specialist

Cary, NC · Remote

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Career development, coaching, and internal advancement opportunities Apply Today If you are ...

AMBA

Inside Sales Insurance Specialist

Raleigh, NC · Remote

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Career development, coaching, and internal advancement opportunities Apply Today If you are ...

AMBA

Inside Sales Insurance Specialist

Raleigh, NC · Remote

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Career development, coaching, and internal advancement opportunities Apply Today If you are ...

AMBA

Inside Sales Insurance Specialist

Cary, NC · Remote

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Career development, coaching, and internal advancement opportunities Apply Today If you are ...

AMBA

Inside Sales Insurance Specialist

Raleigh, NC · Remote

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Career development, coaching, and internal advancement opportunities Apply Today If you are ...

Pitch Health Solutions LLC

Transfer Agent

Raleigh, NC · On-site +1

$25/hr

Prior call center or transfer agent experience is strongly preferred. * Professional, reliable, and ... coachable. * Tech-ready: * PC or laptop with i5 processor (or higher), Windows 10+ * Upload Sped of ...

Pitch Health Solutions

Transfer Agent

Raleigh, NC · Remote

Prior call center or transfer agent experience is strongly preferred. * Professional, reliable, and ... coachable. * Tech-ready: * PC or laptop with i5 processor (or higher), Windows 10+ * Upload Sped of ...

Afni, Inc.

Remote Customer Service Representative

Raleigh, NC · Remote

$15.50 - $21.25/hr

From the very beginning, our coaches and trainers work with you to achieve the goals you set. We've ... Minimum 1 year in a customer service or sales role, with a minimum of 6 months in a call center ...

Afni, Inc.

Remote Customer Service Representative

Raleigh, NC · On-site +1

$15.50 - $21.25/hr

From the very beginning, our coaches and trainers work with you to achieve the goals you set. We've ... Minimum 1 year in a customer service or sales role, with a minimum of 6 months in a call center ...

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All JobsCall Center Coach JobsRemote Call Center Coach JobsRemote Call Center Coach Jobs in Raleigh, NC

Remote Call Center Coach information

See Raleigh, NC salary details

$13

$24

$35

How much do remote call center coach jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for remote call center coach in Raleigh, NC is $24.05, according to ZipRecruiter salary data. Most workers in this role earn between $18.22 and $25.72 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Call Center Coach, and why are they important?

To thrive as a Remote Call Center Coach, you need expertise in customer service standards, coaching methodologies, and call center operations, often supported by experience in call center environments or relevant certifications. Familiarity with call recording software, quality assurance tools, and performance management systems is typically required. Strong communication, leadership, and motivational skills help you effectively mentor agents and foster a positive remote team culture. These skills are crucial for driving agent performance, ensuring consistent service quality, and supporting organizational goals in a virtual setting.

What is a Remote Call Center Coach?

A Remote Call Center Coach is a professional who works from a remote location to train, mentor, and support call center agents. Their primary responsibilities include monitoring calls, providing feedback, conducting training sessions, and helping agents improve their communication and customer service skills. They use various tools and software to assess performance and ensure that quality standards are met, all while working outside of the traditional office environment.

What is the difference between Remote Call Center Coach vs Remote Customer Service Supervisor?

AspectRemote Call Center CoachRemote Customer Service Supervisor
CredentialsCustomer service experience, coaching skillsCustomer service experience, leadership skills
Work EnvironmentHome-based, coaching agentsHome-based or office, overseeing teams
Employer & IndustryCall centers, customer support firmsCall centers, customer support departments
Search & Comparison IntentFocus on coaching and training rolesFocus on team management roles

The main difference is that a Remote Call Center Coach primarily trains and mentors agents to improve performance, while a Remote Customer Service Supervisor manages teams, handles escalations, and oversees daily operations. Both roles require customer service experience, but the Coach emphasizes skill development, whereas the Supervisor focuses on team leadership and operational management.

How does a Remote Call Center Coach typically support team performance and development in a virtual environment?

As a Remote Call Center Coach, you play a crucial role in supporting agent performance by providing regular feedback, conducting virtual training sessions, and monitoring key performance metrics. Communication is often managed through video calls, chat platforms, and shared documentation, which requires adaptability and strong digital fluency. You will collaborate closely with supervisors and quality assurance teams to identify skill gaps and design targeted coaching plans. Success in this role involves fostering a positive, engaging virtual environment where agents feel supported despite being physically apart.
What are popular job titles related to Remote Call Center Coach jobs in Raleigh, NC? For Remote Call Center Coach jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote Call Center Coach jobs in Raleigh, NC look for? The top searched job categories for Remote Call Center Coach jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Call Center Coach jobs? Cities near Raleigh, NC with the most Remote Call Center Coach job openings:
Remote Call Center Coach jobs near you

Remote Inbound Sales Representative - $16.00 Hourly + Commission

Extra Space

Holly Springs, NC • Remote

$16/hr

Full-time

Medical, Dental, Vision

Re-posted 13 days ago

Job description

At Extra Space Storage, if it matters to you, it matters to us! It is a really exciting time to be at Extra Space Storage! We got our start in 1977. Today we are a New York Stock Exchange-traded company leading the self-storage industry in more ways than one. But in order to maintain this lead, we need exceptionally motivated, capable, and driven people like you. We offer a fast-paced collaborative environment where each of us directly contributes to the company's success. Come join us and find out why so many of our employees recommend us as a great place to work.

This is a remote, work from home position & you must reside in 1 of the following states to be eligible for this role - AL, AR, FL, GA, ID, IN, KS, KY, LA, MO, MS, NC, NM, OH, OK, SC, TN, TX, UT

Due to this position being in high demand, we ask that you do not call any Extra Space Storage site to follow up on your application. Contacting us via phone prior to an interview may result in automatic rejection of your application.
______________________________________________________________________________

Is your enthusiasm and passion for helping people contagious?Do you connect well with other people quickly? Why not bring your talent to a new workplace where you can really make your mark? If you enjoy working with other highly engaged people, a culture that embraces innovation, delivering world class customer service, and the opportunity to grow your career - then Extra Space Storage is the place for you!
We are looking for full-time Inbound Sales Representatives. Don't like cold calling? Neither do we - our customers call us with a need for storage. Your job is to assist our customers by reserving the best storage unit that would fit their individual needs and deliver amazing customer service.

Pay starts at $16/hr plus commission!
Don't get lost in the shuffle of a large call center- at Extra Space Storage our close-knit team allows our passionate leaders to coach you to success. This could include maximizing your monthly commission or helping you obtain that promotion at our call center or corporate office.
What's in it for You:

  • Great pay and robust monthly commission eligibility

  • Convenient schedules- no graveyard shifts!

  • Medical, Dental, Vision benefits

  • Various Employee Discount Programs

  • At home opportunity

Requirements

  • Experience in Sales/Customer Service

  • Ability to connect over the phone

  • Comfortable using Microsoft Windows applications

  • High school diploma or GED

  • Pass background and drug screening

  • Able to work 1 weekend day

If you are a current Extra Space employee, please apply through Jobs Hubin Workday.

We are anequal opportunityemployer andvalue diversityat our company. Wedo not discriminateon the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Applications Deadline: Applications will be accepted until the position is filled.

Apply