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Remote Call Center Coach Jobs in Tennessee (NOW HIRING)

IQVIA

Work from Home

Memphis, TN · Remote

$18/hr

We are excited to announce that currently we are looking for a 100% remote (work from home-WFH) contract Pharmacy Support Call Center Representative to join our team. In this position, you will ...

kgs

Data Scientist (Remote)

Nashville, TN · Remote

This position is Remote. We offer competitive compensation and an extraordinary benefits package ... Develop and maintain predictive analytics models that leverage historical and real-time call center ...

Koniag, Inc.

Data Scientist (Remote)

Nashville, TN · On-site +1

This position is Remote. We offer competitive compensation and an extraordinary benefits package ... Develop and maintain predictive analytics models that leverage historical and real-time call center ...

kgs

Data Scientist (Remote)

Nashville, TN · Remote

This position is Remote. We offer competitive compensation and an extraordinary benefits package ... Develop and maintain predictive analytics models that leverage historical and real-time call center ...

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Remote Call Center Coach information

What skills and qualifications are needed to thrive as a remote call center coach?

To thrive as a Remote Call Center Coach, you need expertise in customer service standards, coaching methodologies, and call center operations, often supported by experience in call center environments or relevant certifications. Familiarity with call recording software, quality assurance tools, and performance management systems is typically required. Strong communication, leadership, and motivational skills help you effectively mentor agents and foster a positive remote team culture. These skills are crucial for driving agent performance, ensuring consistent service quality, and supporting organizational goals in a virtual setting.

What is a remote call center coach?

A Remote Call Center Coach is a professional who works from a remote location to train, mentor, and support call center agents. Their primary responsibilities include monitoring calls, providing feedback, conducting training sessions, and helping agents improve their communication and customer service skills. They use various tools and software to assess performance and ensure that quality standards are met, all while working outside of the traditional office environment.

What is the difference between Remote Call Center Coach vs Remote Customer Service Supervisor?

AspectRemote Call Center CoachRemote Customer Service Supervisor
CredentialsCustomer service experience, coaching skillsCustomer service experience, leadership skills
Work EnvironmentHome-based, coaching agentsHome-based or office, overseeing teams
Employer & IndustryCall centers, customer support firmsCall centers, customer support departments
Search & Comparison IntentFocus on coaching and training rolesFocus on team management roles

The main difference is that a Remote Call Center Coach primarily trains and mentors agents to improve performance, while a Remote Customer Service Supervisor manages teams, handles escalations, and oversees daily operations. Both roles require customer service experience, but the Coach emphasizes skill development, whereas the Supervisor focuses on team leadership and operational management.

How does a remote call center coach support team performance and development in a virtual environment?

As a Remote Call Center Coach, you play a crucial role in supporting agent performance by providing regular feedback, conducting virtual training sessions, and monitoring key performance metrics. Communication is often managed through video calls, chat platforms, and shared documentation, which requires adaptability and strong digital fluency. You will collaborate closely with supervisors and quality assurance teams to identify skill gaps and design targeted coaching plans. Success in this role involves fostering a positive, engaging virtual environment where agents feel supported despite being physically apart.

What are popular job titles related to Remote Call Center Coach jobs in Tennessee?

For Remote Call Center Coach jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Remote Call Center Coach jobs in Tennessee look for?

The top searched job categories for Remote Call Center Coach jobs in Tennessee are:

What cities in Tennessee are hiring for Remote Call Center Coach jobs?

Cities in Tennessee with the most Remote Call Center Coach job openings:

Remote Call Center Coach jobs near you
Infographic showing various Remote Call Center Coach job openings in Tennessee as of August 2026, with employment types broken down into 84% Full Time, 3% Part Time, and 13% Contract. Highlights an 3% In-person, and 97% Remote job distribution.

Remote Psychiatric Call Center APP (PMHNP/PA) | Overnight 7 On/7 Off

River Region Psychiatry Associates

Chattanooga, TN • On-site, Remote

Full-time

Posted 7 days ago

Job description

Remote Psychiatric Mental Health Nurse Practitioner (PMHNP) / Psychiatric Physician Assistant (PA)
Overnight Inpatient Call Center & Consult Liaison Services
Remote 7 On / 7 Off Schedule Full Time
Join Ally Psychiatry
Ally Psychiatry is seeking compassionate, clinically confident Psychiatric Mental Health Nurse Practitioners (PMHNPs) and Psychiatric Physician Assistants (PAs) to join our growing virtual inpatient call center team.
This is a 100% remote, full time opportunity providing overnight inpatient psychiatric call coverage and consult liaison services for hospitals across our network. Our Advanced Practice Providers work as part of a highly collaborative team alongside experienced psychiatrists, hospital staff, and behavioral health professionals to deliver timely, high quality psychiatric care.
If you enjoy fast paced clinical decision making, value teamwork, and appreciate the flexibility of working from home while making a meaningful impact on patient care, we'd love to hear from you.
Position Highlights
  • Fully remote work from your home office
  • Consistent 7 on/7 off overnight schedule
  • Collaborative physician led psychiatry practice
  • Inpatient psychiatric call coverage
  • Consult liaison services for hospital partners
  • Strong clinical and administrative support
  • Competitive compensation and comprehensive benefits
  • Opportunity to work with hospitals across multiple states
What You'll Do
  • Provide overnight psychiatric call coverage for inpatient behavioral health services
  • Complete psychiatric evaluations and consultations through secure telepsychiatry technology
  • Collaborate with psychiatrists, hospitalists, emergency departments, nursing staff, and behavioral health teams
  • Review clinical information and assist with treatment recommendations
  • Support admissions, transfers, and continuity of psychiatric care
  • Document encounters accurately and efficiently within the electronic medical record
  • Maintain exceptional communication with facility partners and clinical teams
Why Ally Psychiatry?
Ally Psychiatry is a physician owned and physician led psychiatry medical group committed to delivering exceptional behavioral healthcare through innovation, collaboration, and compassionate patient care. We partner with hospitals and healthcare systems throughout the Southeast and continue to expand our reach while supporting our providers with outstanding clinical leadership, operational support, and opportunities for growth.
We believe great patient care starts with supporting great providers.
If you're looking for a remote psychiatric career that offers work life balance, meaningful clinical work, and the opportunity to be part of an exceptional team, we'd love to connect with you.
Apply today to learn more about joining Ally Psychiatry's Remote Overnight Inpatient Psychiatry Team.
Requirements
Qualifications
  • Master's or Doctorate from an accredited Advanced Practice Nursing or Physician Assistant program
  • Board Certified Psychiatric Mental Health Nurse Practitioner (PMHNP-BC) or Physician Assistant with psychiatric experience
  • Active or eligible for state licensure in applicable states
  • DEA registration (or ability to obtain)
  • Inpatient psychiatry, behavioral health, emergency psychiatry, hospital medicine, or consult liaison experience preferred
  • Excellent clinical judgment and communication skills
  • Comfortable practicing independently within a collaborative physician led model
  • Experience with telepsychiatry is a plus

Apply