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Remote Call Center Back Office Jobs in Silver Spring, MD

Liveops

Remote Customer Service Representative

Vienna, VA · Remote

$20/hr

Provide your own home office equipment. * Handle customer calls, assess needs, and solve problems ... Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose ...

Liveops

Remote Customer Service Representative

Laurel, MD · Remote

$20/hr

Provide your own home office equipment. * Handle customer calls, assess needs, and solve problems ... Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose ...

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Remote Call Center Back Office information

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How much do remote call center back office jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for remote call center back office in Silver Spring, MD is $18.52, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $19.90 per hour, depending on experience, location, and employer.

What is a remote call center back office?

A Remote Call Center Back Office job involves supporting the operations of a call center from a location outside the main office, typically from home or another remote site. These roles focus on administrative tasks such as data entry, processing customer requests, handling documentation, and assisting with billing or account management. Unlike front-line agents who interact directly with customers, back office staff work behind the scenes to ensure smooth operations and accurate record-keeping. This job requires good organizational skills, attention to detail, and proficiency with computer systems. Working remotely provides flexibility, but also requires self-motivation and effective communication with the rest of the team.

What are the key skills and qualifications needed to thrive as a remote call center back office employee?

To thrive as a Remote Call Center Back Office employee, you need strong data entry skills, attention to detail, and organizational abilities, often supported by a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and office productivity tools like Microsoft Excel is typically required. Excellent communication, time management, and problem-solving abilities are key soft skills that set top performers apart. These skills ensure accurate processing, timely resolution of customer requests, and seamless support for front-line operations in a remote environment.

What are some common challenges faced by remote call center back office employees, and how can they be addressed?

Remote Call Center Back Office employees often face challenges such as managing high volumes of data entry, maintaining focus with minimal supervision, and ensuring effective communication with front-line agents. To address these challenges, it's important to establish a structured daily routine, leverage collaboration tools for seamless communication, and regularly participate in team meetings to stay aligned with overall goals. Proactively seeking feedback and utilizing available training resources can also help in adapting to evolving processes and maintaining high productivity.

What is the difference between Remote Call Center Back Office vs Customer Service Representative?

AspectRemote Call Center Back OfficeCustomer Service Representative
Primary RoleHandling administrative tasks, data entry, and support behind the scenesInteracting directly with customers to resolve issues and provide information
Work EnvironmentRemote, often independent, focused on back-end operationsRemote or on-site, customer-facing interactions
Required SkillsData management, communication, organizational skillsCommunication, problem-solving, customer service skills
Common CertificationsNone typically required, but data or admin certifications can helpCustomer service certifications (e.g., CPR, FCC certifications) often preferred

While both roles can be remote and involve communication skills, the Remote Call Center Back Office focuses on administrative and support tasks behind the scenes, whereas Customer Service Representatives engage directly with customers to address inquiries and issues.

What are popular job titles related to Remote Call Center Back Office jobs in Silver Spring, MD?

For Remote Call Center Back Office jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Remote Call Center Back Office jobs in Silver Spring, MD look for?

The top searched job categories for Remote Call Center Back Office jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Remote Call Center Back Office jobs?

Cities near Silver Spring, MD with the most Remote Call Center Back Office job openings:

Remote Call Center Back Office jobs near you

Bilingual (English-Spanish) Call Center Representative

Addison Group

Tysons, VA • Remote

$24 - $25/hr

Contractor

Medical, Dental, Vision, Retirement

Re-posted 26 days ago

Job description

Job Title: Bilingual (English/Spanish) Call Center Representative

Industry: Call Center/Non-profit

Location (city, state): Tysons, VA (Hybrid role after training)

Assignment Type: Contract-to-Hire (long-term contract with potential for conversion)

Pay: $24.00 – $25.00 /hour (Estimated conversion salary: $50,000-$55,000)

Benefits: This position is eligible for medical, dental, vision, and 401(k).

Additional Details:

  • Start Date: 1-2 Weeks' After Offer
  • Training takes place onsite for 3–6 weeks (Monday–Friday), then transitions to a hybrid schedule of 2 days onsite/ 3 days remote.
  • Standard schedule: Monday–Friday, 9:00am–6:00pm (1-hour unpaid lunch)

Work Schedule:

  • Full-time, Monday–Friday
  • Onsite for initial training, then Hybrid after completion
  • 9:00am–6:00pm with a 60-minute lunch

About Our Client:

Our client is a nationally recognized organization providing consumer assistance, education, and support services. Their programs help consumers navigate product and service issues while promoting fair business practices. They operate a high-volume contact center and offer structured training, growth opportunities, and a collaborative environment.

Job Description:

Addison Group is seeking a Bilingual (English/Spanish) Call Center Representative for our client. This role supports consumers by guiding them through the dispute resolution process, answering questions, and ensuring proper documentation is collected to move claims forward. This is an excellent opportunity for candidates with strong customer service backgrounds looking to advance within a structured, mission-driven environment.

Key Responsibilities:

  • Provide inbound phone and online support during core business hours, maintaining availability during assigned shifts.
  • Walk consumers through the dispute resolution process, including program eligibility and claim submission steps.
  • Assist consumers in understanding state-specific guidelines and general requirements.
  • Follow up on pending documentation to ensure claims can be opened or advanced.
  • Manage outreach tasks and special projects to support overall service level goals.
  • Refer escalated concerns to leadership when required.
  • Maintain professionalism, accuracy, and empathy in all consumer interactions.

Qualifications:

  • Bilingual proficiency in English and Spanish is required.
  • 4+ years of progressive customer service experience in a web-based or call center environment.
  • Bachelor’s degree preferred.
  • Experience using contact center platforms (e.g., RingCentral, Matterhorn, or similar systems).
  • Background supporting large-scale or enterprise-level customer operations strongly preferred.
  • Strong written and verbal communication skills.
  • Comfortable working in a fast-paced, metrics-driven environment.
  • Solid problem-solving abilities and customer-focused mindset.
  • Ability to learn structured processes, scripts, and regulatory guidelines.

Perks:

  • Comprehensive training program with ongoing development opportunities.
  • Pathway to advance into more complex case management responsibilities (Dispute Resolution Specialist II).
  • Hybrid work flexibility after training.
  • Supportive leadership and team-oriented workplace.
  • Modern office environment with resources that support productivity and collaboration.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.