Remote Call Center Assistant Jobs in Rochester, NY

At Penguin Solutions, we understand the boundless potential of technology and support our customers in turning cutting-edge ideas into outcomes—faster, and at any scale. With over two decades of experience as trusted advisors, Penguin Solutions is an end-to-end technology company solving the industry's most complex challenges in computing, memory, and LED solutions. Penguin designs, builds, deploys, and manages high-performance, high-availability enterprise solutions, allowing customers to achieve their breakthrough innovations.

We are seeking a highly skilled Senior Solutions Architect to join our team to support our sales teams in the Financial vertical. In this role, you will collaborate with cross-functional teams to design and implement cutting-edge solutions that align with business goals and technical requirements.

Responsibilities:

• Provide in depth expertise across HPC, Cloud and AI/ML domains in the enterprise space.
• Participate in the identification, qualification and closing of sales opportunities.
• Assist with technical responses to RFIs and RFPs
• Ensure customer requirements are appropriately interpreted and contribute to the development of comprehensive solutions.
• Develop and conduct product presentations involving product capabilities, solution architecture and design.
• Serve as sales team liaison to internal technical staff such as Product Management, Operations and Engineering.
• Provide Operations team with appropriate product/cluster/network requirements and design intent to build out factory integrated solutions.
• Travel throughout the assigned sales region to perform technical sales and promote Penguin solutions vs. competitor's solutions.

Qualifications:

• Minimum of 7 years technical sales experience, proven track record of closing sales deals
• Outstanding verbal, written and interpersonal communication skills.
• Ability to travel as needed up to 50% throughout the assigned region.
• A strong combination of the following:
• Strong knowledge of cloud technologies including Openstack and Kubernetes
• DevOps knowledge and experience
• Strong knowledge of Linux and cloud automation tools (CloudFormation, ansible or similar tools)
• Large RFP response experience
• Design experience in Ethernet and InfiniBand networking, preferably with associated switch and fabric configurations.
• Storage knowledge including parallel, block, file and object store technologies
• Preferred Qualifications:
• Experience selling in the financial sector
• Bachelor's Degree in Computer Science, or Electrical Engineering
• Strong knowledge of High Performance Computing (HPC) & AI Infrastructure and application stacks.
• Data center infrastructure knowledge.
• In-depth knowledge of Linux cluster technologies and optimization techniques
• File systems and Software Defined Storage e.g. Lustre, Gluster, GPFS/ESS, VAST, WekaIO, CEPH, SWIFT, Cinder

Location: We are looking for a candidate in New York, New Jersey or Connecticut within a commutable distance to the New York City area.

Compensation & Benefits: The cash compensation range that the Company reasonably expects to pay for this remote position is $200,000 - $240,000; the pay ultimately offered may vary based on business considerations, including job-related knowledge, skills, experience, education and location. The position has medical, dental, and vision benefits available. There is a 401k saving plan and other benefits, such as Paid Time Off, Life Insurance, and an Employee Assistance Plan.

Inclusion and Belonging Statement: We are committed to creating an inclusive environment that embraces differences and fosters belonging for all.

Equal Opportunity Statement: We are an Affirmative Action/Equal Opportunity Employer and strongly committed to all policies which will afford equal opportunity employment to all qualified persons without regard to age, national origin, race, ethnicity, creed, gender, disability, veteran status, or any other characteristic protected by law.