The Service Value & Success Manager is responsible for driving measurable customer value through ... calibration maturity, workforce enablement) * Actively seeks to understand customer needs and ...
The Service Value & Success Manager is responsible for driving measurable customer value through ... calibration maturity, workforce enablement) * Actively seeks to understand customer needs and ...
Participate in calibration efforts with teammates to promote labeling alignment across the team ... This is a remote / virtual position Physical Demands The physical demands described here are ...
Participate in calibration efforts with teammates to promote labeling alignment across the team ... This is a remote / virtual position Physical Demands The physical demands described here are ...
Remote Calibration Manager information
What are the key skills and qualifications needed to thrive as a Remote Calibration Manager, and why are they important?
To thrive as a Remote Calibration Manager, you need a strong background in metrology, quality assurance, and calibration procedures, typically supported by a degree in engineering or a related technical field. Familiarity with calibration management software, ISO 17025 standards, and remote monitoring technologies is essential for overseeing distributed teams and equipment. Excellent organizational skills, problem-solving ability, and clear communication are crucial for managing remote workflows and ensuring compliance. These competencies are vital to maintain accuracy, regulatory adherence, and operational efficiency across geographically dispersed calibration operations.
How does a Remote Calibration Manager ensure effective communication and collaboration with on-site teams?
As a Remote Calibration Manager, maintaining clear and timely communication with on-site technicians and engineers is crucial. This often involves using project management tools, video calls, and detailed documentation to coordinate calibration schedules, resolve technical issues, and provide guidance from a distance. Establishing regular check-ins and clear protocols helps ensure that calibration standards are consistently met, even when managing teams across different locations. Proactive communication not only builds trust but also helps in quickly addressing any challenges that may arise during calibration processes.
What is a Remote Calibration Manager?
A Remote Calibration Manager is a professional responsible for overseeing and coordinating the calibration of equipment and instruments from a remote location. They ensure that all devices meet required standards and function accurately by managing calibration schedules, procedures, and documentation. This role typically involves working with teams across different locations, using digital tools to monitor and verify calibration processes, and maintaining compliance with industry regulations. Remote Calibration Managers play a crucial role in industries like manufacturing, healthcare, and engineering where precise measurements are essential.
What is the difference between Remote Calibration Manager vs Calibration Technician?
| Aspect | Remote Calibration Manager | Calibration Technician |
|---|---|---|
| Certifications | ISO 17025, Calibration Certifications | Calibration Certification, Technical Certifications |
| Work Environment | Office-based, remote management | On-site or lab-based |
| Responsibilities | Oversees calibration processes, manages teams, ensures compliance | Performs calibration tasks, maintains equipment |
| Industry Usage | Manufacturing, laboratories, quality assurance | Manufacturing, maintenance, technical services |
The Remote Calibration Manager focuses on overseeing calibration operations remotely, managing teams, and ensuring compliance, while the Calibration Technician performs hands-on calibration tasks and maintains equipment. Both roles require technical certifications, but the manager role emphasizes leadership and oversight, often in a remote setting.
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Other
Medical, Dental, Vision, Life, Retirement, PTO
Posted 17 days ago
Job description
At Endress+Hauser, progress happens by working together. As the global leader in measurement instrumentation, our ~17,000 employees shape the future in the field of process automation. Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, we work to create trusted relationships that help everyone thrive. As a family-owned company, we look beyond short-term moves and work to create a vision that is forward-thinking for our people, our clients, and the world at large.
What is the role about?
The Service Value & Success Manager is responsible for driving measurable customer value through high-touch Success Journeys (primary KPI for measuring realized customer value via Salesforce CRM) by partnering with customers to understand their operational goals, orchestrating value-focused engagements, and ensuring outcomes are tracked, realized, and expanded over the customer lifecycle. This role enables Endress+Hauser to close consumption gaps, increase service adoption, and directly influence pipeline growth, forecasting accuracy, and long-term customer loyalty through value optimization practices.
Which tasks will you perform?
- Partner with customers to understand business objectives and identify opportunities for measurable value realization.
- Serve as a trusted advisor to customers-facilitating discovery workshops, value reviews, and success planning-while internally aligning teams through Salesforce-based value documentation, opportunity tracking, and lifecycle forecasting
- Partner with internal stakeholders, representative partners, and authorized service providers to ensure seamless handoff for project execution to ongoing value realization
- Lead discovery workshops and valuefocused engagements (e.g., Netilion adoption, maintenance optimization, calibration maturity, workforce enablement)
- Actively seeks to understand customer needs and problems, initiating solutions based on this understanding, and implementing feedback to enhance the overall experience and prevent future issues
- Establish customeraligned dashboards and KPI frameworks to support monthly, quarterly, and annual value reviews
- Ensure disciplined Salesforce documentation of Success Journeys, value activities, outcomes, and influenced opportunities
- Enable seamless handoff from Field Project Managers to ongoing value realization and lifecycle success
What do we expect from you?
You will have (required):
- Bachelor's degree in engineering, business, or related technical/commercial discipline
- 5+ years of experience in service, customer success, consulting, or sales enablement, preferably within industrial, automation, or process industries
- Travel up to 40%, primarily based within the United States with some infrequent international travel
You may have (preferred):
- Master's degree (MBA or similar) or equivalent business experience
- 7+ years of experience in customer-facing advisory, service portfolio, or value-realization roles.
- Preferred travel flexibility aligned to customer lifecycle needs
- Experience facilitating customer workshops, discovery sessions, and executive value reviews
- Ability to translate technical capabilities into measurable customer and financial value
- Ability to work and make informed decisions independently and on own initiative
- Builds and maintains strong, trustworthy business relationships, leveraging long-term partnerships to achieve collective success
- Exceptional leadership skills with a proven ability to inspire and influence teams, build trust and credibility, and effectively coach and guide individuals without relying on formal authority
- Ability to provide valuable input and feedback, offer recommendations and ideas tailored to meet specific business needs
- Leverages data analytics to develop insights and drive strategic decision-making, optimizing organizational processes and initiatives
What can you expect from us?
- Family-owned, friendly, and highly committed company
- Tuition reimbursement and a wide range of development opportunities
- Comprehensive benefits package which includes medical, dental and vision
- Competitive compensation and bonus opportunities
- Generous paid time off
- Life insurance and 401(k) savings with company match
- Full-service cafe, fitness center, and health clinic (in Greenwood, IN)
Endress+Hauser is an equal opportunity employer and does not discriminate on the basis of any protected classification including protected veteran and disability status.
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