Remote Business Process Analyst Jobs in Pennsylvania

Primarily Remote, however this contractor may be required to report to BHSR headquarters in Harrisburg, PA on a periodic basis for training or meetings, such as monthly collaboration days.
The primary objective of this engagement is to provide supplemental support to the Bureau, specifically on adoption of electronic reporting by licensed healthcare providers. This breadth of duties includes clear verbal and written communication skills, customer service skills, understanding and explaining business requirements and workflow, problem identification, and end-user support.
The selected contractor will serve as an EDRS Adoption team member, assisting external stakeholders (including physicians, nurses, and other licensed healthcare professionals at PA healthcare facilities) with EDRS onboarding and enrollment. This process involves working with BHSR staff, primarily the QAT and Business Workflow units, and the external stakeholders. The intent is for the EDRS Adoption team to perform outreach to external stakeholders identified and prioritized by BHSR; provide direct support to stakeholders to follow enrollment procedures, troubleshoot enrollment issues, and successfully access EDRS; assist with password resets and account unlocks upon request; and provide recommendations to facilities to incorporate EDRS into facility workflows. Additionally, based on progress of the initiative, contractors may conduct outreach to raise awareness of EDRS and facilitate enrollment, or assist in basic end-user support.
This activity involves working directly with program subject matter experts (SMEs) and stakeholders to maintain a working knowledge of the SSO and EDRS account request procedures; understand business requirements and workflow for instructional purposes; refer users to technical and training resources as appropriate; and provide end-user support such as password management, account troubleshooting, process management expertise, etc.
Generally, the contractor will perform the following tasks:
• Assist in analysis and management of facility setup in PAVRMS
• Assist in review of current EDRS usage and tailoring of outreach based on minimal, moderate, or "almost there" adoption rates
• Perform outreach to facilities to understand reporting workflow and recommend strategies to support electronic reporting. Articulate findings to team lead/QAT for further assistance.
• Assist external stakeholders with establishing and recovering SSO credentials. External stakeholders include facility administrators and personnel from PA-licensed hospitals, nursing homes, long-term care facilities, etc.
• Assist external stakeholders with linking SSO credentials to PAVRMS account.
• Report defects in the application as encountered and escalate potential deficiencies to team lead.
• Refers external stakeholders to available training and other support resources.
OPERATIONAL REQUIREMENTS
The contractor will be required to:

• Complete weekly timesheet reporting in PeopleFluent/VectorVMS by COB Friday.
• Provide weekly personal status reporting by COB Friday submitted on SharePoint.

Contractor Skills and Experience Requirements
Minimum of 4 years' experience in the information technology industry in business analysis, customer service, and/or end-user support to meet general objectives shown above. Must have strong Microsoft Office skills, strong interpersonal skills, strong verbal and written communication skills. History of successful training or technical support delivery for professional audiences preferred.
Required Skills
Business Analysis
Customer service, and/or end-user support
Microsoft Office
Questions
This contractor may be required to report to BHSR headquarters in Harrisburg, PA on a periodic basis for training or meetings, such as monthly collaboration days. If required to report to headquarters in Harrisburg, the contractor will be provided with office space. However, parking will not be provided. Does your candidate agree to this requirement?
Compensation: $25.00 per hour
About SR International INC
SR International has been a leading name among the IT consulting companies with offices in US and India. For past 16 years, our industry experience and domain knowledge have enabled us to provide innovative solutions to our customers.
Who We Are
We Are Leading IT Based Solution Providers
Today, the world of business information represents the realization of our collective efforts toward improving the future. Held only by the limits of our imagination, the business world is accelerating at an ever-increasing pace. Imagine a better way of doing business, of implementing the perfect software, of refining practice or business integration. All it takes are benchmark standards in service, support, and technical know-how, which have been our bread and butter.
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Established in 2002, SR International Inc is one of the fastest growing and reputed provider of Information Technology Services and Solutions in the USA. Since our inception, we have been a trusted IT partner for our clients. We take pride in our highly skilled IT Resources and unique engagement model. We have been consistently delivering on our promises as a high-performance team. Our expertise in Cloud Computing, Mobility, Web Technologies, ERP and CRM are second to none. Our industry-leading flagship product iMathSmart is re-defining math learning experience for school students.
Career At SR International
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