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Remote Business Operations Jobs in Silver Spring, MD

ICF

ServiceNow Business Analyst - ITSM and ITOM

Reston, VA · Remote

$73K - $92K/yr

We are open to supporting 100% remote work anywhere within the U.S.* Our Digital Modernization and ... Support requirements related to CMDB, Discovery, Service Mapping, Event Management, operational ...

New

ICF

Business Development Specialist

Reston, VA · Remote

Environment, Energy & Infrastructure | Public Sector Group Remote About the Role ICF is seeking a ... Coordinate with ICF's market research and growth business operations teams to gather and organize ...

CareFirst

Business Analyst (Remote)

Baltimore, MD · Remote

Experience: 3 years experience in functional, operational, business, data, systems or testing analysis. Preferred Qualifications: * Demonstrated ability to deliver high quality, effective ...

CareFirst

Business Analyst (Remote)

Baltimore, MD · Remote

Experience: 3 years experience in functional, operational, business, data, systems or testing analysis. Preferred Qualifications : * Demonstrated ability to deliver high quality, effective ...

CareFirst

Business Analyst (Remote)

Baltimore, MD · Remote

Experience: 3 years experience in functional, operational, business, data, systems or testing analysis. Preferred Qualifications: * Demonstrated ability to deliver high quality, effective ...

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Remote Business Operations information

See Silver Spring, MD salary details

$39.8K

$104.9K

$122K

How much do remote business operations jobs pay per year?

As of Aug 28, 2026, the average yearly pay for remote business operations in Silver Spring, MD is $104,880.00, according to ZipRecruiter salary data. Most workers in this role earn between $101,800.00 and $120,400.00 per year, depending on experience, location, and employer.

What is a remote business operations job?

A Remote Business Operations job involves overseeing and optimizing a company's internal processes from a remote location. Responsibilities may include project management, workflow improvement, resource allocation, and cross-department coordination. Professionals in this role ensure that business functions run efficiently by leveraging digital tools and communication platforms. They often collaborate with finance, HR, and leadership teams to drive productivity and operational success. Strong organizational, problem-solving, and analytical skills are essential for this position.

What are some common challenges faced in remote business operations roles, and how can they be overcome?

One of the main challenges in Remote Business Operations is maintaining clear communication and collaboration across distributed teams, which can sometimes lead to misunderstandings or delays if not managed proactively. Utilizing reliable project management and communication tools, setting clear expectations, and scheduling regular check-ins help team members stay aligned and accountable. Additionally, adapting to different time zones and juggling multiple priorities can be challenging, but effective time management and setting structured workflows are essential strategies. Building strong relationships and staying flexible can help remote professionals overcome these hurdles and contribute successfully to business goals.

What are the key skills and qualifications needed to thrive in the remote business operations position, and why are they important?

To excel in Remote Business Operations, strong organizational skills, business analysis capabilities, and experience in operations management are essential, often supported by a degree in business administration or related field. Familiarity with project management tools (such as Asana or Trello), cloud-based collaboration platforms, and data analysis software is typically required. Excellent communication, self-motivation, and problem-solving abilities distinguish top performers in this remote role. These skills ensure streamlined processes, effective collaboration, and adaptability to the dynamic needs of a distributed business environment.

What are the most commonly searched types of Business Operations jobs in Silver Spring, MD?

The most popular types of Business Operations jobs in Silver Spring, MD are:

What are popular job titles related to Remote Business Operations jobs in Silver Spring, MD?

For Remote Business Operations jobs in Silver Spring, MD, the most frequently searched job titles are:

What cities near Silver Spring, MD are hiring for Remote Business Operations jobs?

Cities near Silver Spring, MD with the most Remote Business Operations job openings:

Remote Business Operations jobs near you
Infographic showing various Remote Business Operations job openings in Silver Spring, MD as of August 2026, with employment types broken down into 82% Full Time, 14% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $104,880 per year, or $50.4 per hour.

ServiceNow Business Analyst - ITSM and ITOM

Reston, VA • Remote

ICF
Business Management Consulting • 5 - 10K employees
Learn more about ICFexternal

$73K - $92K/yr

Full-time

Posted 2 days ago

New

Job description

Please note: This role is contingent upon a contract award. While it is not an immediate opening, we are actively conducting interviews and extending offers in anticipation of the award.

*We are open to supporting 100% remote work anywhere within the U.S.*

Our Digital Modernization and Experience Group is growing, and we are looking for a talented, highly motivated ServiceNow Business Analyst to join ICF's Digital Modernization Division. You will be responsible for helping government clients plan, manage, and execute complex digital transformation and platform modernization initiatives using ServiceNow ITSM and ITOM capabilities.

As a motivated ServiceNow Business Analyst, you play a pivotal role in successfully supporting ServiceNow delivery by gathering requirements, analyzing business processes, documenting user stories and acceptance criteria, and helping teams translate mission and operational needs into scalable ServiceNow solutions. Your facilitation, documentation, stakeholder engagement, and analytical skills will contribute significantly to the success of our projects and the satisfaction of our clients.

You will be part of an established team supporting federal client delivery within the United States.

The Team:

ICF teams support federal clients seeking to leverage the ServiceNow platform to achieve greater operational efficiencies through automation, real-time reporting and analytics, improved staff productivity, and enhanced end-user experiences. The goal is to help clients use ServiceNow to improve service management processes, better understand operational data, modernize workflows, and support more effective business operations.

The Work

The qualified candidate will support ServiceNow ITSM and ITOM requirements analysis, process improvement, Agile delivery, backlog readiness, user acceptance testing, and stakeholder coordination.

Position Responsibilities:

  • Requirements Elicitation: Work closely with government stakeholders, product owners, Project Managers, ServiceNow architects, developers, testers, and administrators to gather, analyze, document, and validate business and functional requirements.
  • Business Process Analysis: Analyze current-state and future-state service management processes and identify opportunities for automation, workflow improvement, reporting enhancements, and better user experience.
  • User Stories and Acceptance Criteria: Translate business needs into user stories, acceptance criteria, process flows, functional specifications, mockups, and supporting documentation.
  • ITSM Support: Support requirements for ITSM applications such as Incident, Problem, Change, Request, Knowledge, Service Catalog, service-level management, and operational reporting.
  • ITOM Support: Support requirements related to CMDB, Discovery, Service Mapping, Event Management, operational data quality, and service visibility.
  • Agile Delivery Support: Participate in Agile ceremonies, backlog grooming, sprint planning, demos, retrospectives, and requirements readiness activities.
  • Stakeholder Collaboration: Facilitate workshops, working sessions, JAD sessions, demos, and requirements review meetings with business and technical stakeholders.
  • Documentation: Create and maintain BRDs, user stories, acceptance criteria, process maps, SOPs, decision logs, meeting notes, training materials, and release support documentation.
  • Testing and Quality Assurance Support: Support test case development, UAT planning, defect review, requirements traceability, validation activities, and release readiness.
  • Change Management and Training Support: Assist with user communications, training materials, stakeholder demos, and transition activities to support adoption of ServiceNow capabilities.
  • Risk and Dependency Management: Identify requirements gaps, dependencies, assumptions, risks, and open decisions. Escalate issues appropriately and help facilitate timely resolution.
  • Collaboration and Communication: Communicate effectively with technical and non-technical audiences and ensure requirements remain aligned to business outcomes, scope, and platform constraints.

Required Skills:

  • 3+ years of experience as a Business Analyst supporting software delivery, workflow modernization, enterprise platforms, or IT service management initiatives.
  • 3+ years of experience eliciting, analyzing, documenting, and refining requirements in Agile/Scrum or Kanban delivery environments.
  • 3+ years of experience facilitating stakeholder interviews, requirements sessions, design workshops, JAD sessions, demos, or comparable collaborative discovery activities.
  • Experience supporting ServiceNow projects or comparable enterprise workflow platform initiatives.
  • Experience with ServiceNow ITSM workflows, terminology, and service management processes.
  • Experience with ServiceNow ITOM concepts such as CMDB, Discovery, Service Mapping, Event Management, operational data, or service dependency mapping.
  • Experience creating user stories, acceptance criteria, process flows, workflow diagrams, requirements traceability, and functional documentation.
  • Experience using Agile collaboration tools such as ServiceNow Agile Development, Jira, Confluence, Azure DevOps, or similar tools.
  • Strong analytical, facilitation, problem-solving, documentation, and stakeholder management skills.
  • Strong written, verbal, and interpersonal communication skills.
  • Must be a U.S. Citizen or Green Card holder due to federal contract requirements.
  • Must be able to obtain and maintain a Public Trust clearance, if required by the federal contract.
  • MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.

Preferred skills:

  • ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist - ITSM, or related ServiceNow certification.
  • Knowledge of ITSM, ITOM, CMDB, Service Portal, ITIL-aligned processes, and platform-based modernization.
  • Knowledge of ServiceNow's Generative AI capabilities like Now Assist.
  • Experience supporting UAT, release planning, training, change management, or production support transition activities.
  • Experience using process modeling or diagramming tools such as Visio, Lucidchart, Miro, or Figma.
  • Previous U.S. government contracting work experience preferred.
  • Experience working in fast-paced, collaborative, and deadline-driven environments.

Bot and Third-Party Applications

Please note that this application must be submitted directly by the applicant for consideration.Failure to do so may result in the application being excluded for consideration.Applicants needing an accommodation for disability or religious purposes in connection with the application process should contactCandidateaccommodation@icf.comfor assistance.

Working at ICF

ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together, our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information, please read ourEEOpolicy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals withsincerely heldreligious beliefs, in all phases of the application and employment process. To requestan accommodation,please emailCandidateaccommodation@icf.comand we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentrequiredto provide needed reasonable accommodations.

Read more aboutworkplacediscriminationrightsor our benefit offerings which are included in theTransparency in (Benefits) CoverageAct.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodationthat involves the use of AI. Ifsuch anaccommodation is needed, candidates are instructed to contact us in advance atcandidateaccommodation@icf.com. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.


Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$67,355.00 - $114,503.00Nationwide Remote Office (US99)

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