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Remote Business Continuity Jobs in Minnesota (NOW HIRING)

Ridgeview

Representative Contact Center

Chaska, MN · On-site +1

$20.68 - $28.93/hr

After successful completion of training the position is remote. Purpose of the Job Using ... Post-secondary education in a healthcare or business-related field * Call center experience Link to ...

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How much do remote business continuity jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for remote business continuity in Minnesota is $42.15, according to ZipRecruiter salary data. Most workers in this role earn between $18.12 and $54.62 per hour, depending on experience, location, and employer.

What skills and qualifications are needed for a remote business continuity professional?

To thrive as a Remote Business Continuity professional, you need expertise in risk assessment, business impact analysis, crisis management, and a background in business administration or IT. Familiarity with continuity planning tools, compliance standards (such as ISO 22301), and experience using cloud collaboration platforms is often required. Strong communication, problem-solving, and organizational skills set standout professionals apart in this role. These abilities are crucial for ensuring organizations can maintain essential functions during disruptions and rapidly recover from unexpected events.

What is a remote business continuity?

A Remote Business Continuity job involves developing and maintaining plans to ensure a company can continue critical operations during disruptions, such as natural disasters, cyberattacks, or other emergencies. Professionals in this role assess risks, create response strategies, and coordinate recovery efforts while working remotely. They collaborate with various departments to ensure business resilience and may conduct training or testing exercises. Strong analytical, problem-solving, and communication skills are essential for success in this role.

What does a remote business continuity professional do?

Remote Business Continuity professionals are typically responsible for developing and updating continuity plans, conducting risk assessments, and coordinating virtual training or emergency exercises across departments. They often monitor potential threats, analyze business processes for vulnerabilities, and ensure compliance with regulatory standards. Regular collaboration with IT, HR, and leadership teams is essential to align plans with organizational goals and workflows. The remote nature of the position requires using digital communication tools and document management systems to effectively coordinate projects and maintain readiness.

What are the most commonly searched types of Business Continuity jobs in Minnesota?

The most popular types of Business Continuity jobs in Minnesota are:

What are popular job titles related to Remote Business Continuity jobs in Minnesota?

For Remote Business Continuity jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Remote Business Continuity jobs in Minnesota look for?

The top searched job categories for Remote Business Continuity jobs in Minnesota are:

What cities in Minnesota are hiring for Remote Business Continuity jobs?

Cities in Minnesota with the most Remote Business Continuity job openings:

Remote Business Continuity jobs near you
Infographic showing various Remote Business Continuity job openings in Minnesota as of August 2026, with employment types broken down into 60% Full Time, and 40% Contract. Highlights an 100% Remote job distribution, with an average salary of $87,673 per year, or $42.2 per hour.

CUSTOMER SUCCESS PARTNER

Sally Beauty Holdings

Minneapolis, MN • Remote

Full-time

Posted 12 days ago

Job description

Customer Success Partner

About Sally Beauty Holdings, Inc.

At SBH, our purpose is to inspire a more colorful, confident, and welcoming world. We are the leader in professional hair color, selling and distributing professional beauty supplies across 11 countries through our Sally Beauty and Beauty Systems Group businesses. Sally Beauty offers products for hair color, hair care, nails, and skin care to retail customers looking for salon-quality products at a value price. Beauty Systems Group, branded as Cosmo Prof or Armstrong McCall stores, along with its direct sales consultants, sell professionally branded products intended for use and resale by salons to retail consumers.

About the Role

The Customer Success Partner (CSP) serves as the primary virtual support resource for assigned accounts. This role is responsible for delivering high-quality customer experience through proactive communication, order support, product awareness, and ongoing relationship management.

The CSP helps ensure customers remain informed, connected, and supported following the transition from dedicated in-salon coverage to a virtual service model. Through consistent engagement and operational support, the role contributes to customer retention, customer satisfaction, and overall account health.


Location: Remote
Ideal candidate must reside in: Minneapolis, Minnesota (MN) or either Cleveland or Cincinnati Ohio (OH)

Key Responsibilities

  • Serve as the primary virtual point of contact for assigned accounts
  • Build and maintain strong customer relationships through phone, email, text, and virtual engagement
  • Process customer orders accurately and efficiently while resolving order-related issues
  • Proactively communicate promotions, new product launches, education opportunities, and business initiatives
  • Support customer awareness and engagement around company programs, offers, and resources
  • Partner closely with field sales teams and leadership to ensure continuity of customer support
  • Respond to customer inquiries related to products, pricing, inventory availability, and account needs
  • Support customers through service recovery situations and escalate issues appropriately when needed
  • Maintain accurate customer records and engagement activity within Salesforce
  • Monitor account trends and identify customer risks, concerns, or support opportunities

Knowledge, Skills & Abilities Requirements

Qualifications

  • 3+ years of experience in customer service, inside sales, account management, or related customer-facing roles
  • Strong communication and relationship-building skills
  • Ability to manage multiple customer accounts and priorities simultaneously
  • Highly organized with strong follow-through and attention to detail
  • Comfortable working in a fast-paced, metrics-driven environment
  • Proficiency in Microsoft Office, Salesforce and order management systems
  • Beauty industry experience preferred
  • Experience supporting customers in a virtual or remote environment preferred

Core Competencies

  • Customer Focus
  • Communication
  • Relationship Management
  • Problem Solving
  • Adaptability
  • Execution & Follow-Through
  • Collaboration
  • Organizational Agility

Success Measures

  • Maintain strong customer retention across assigned account portfolio
  • Deliver timely, accurate, and professional customer support and order processing
  • Achieve established service-level expectations for responsiveness and follow-up
  • Maintain consistent proactive outreach cadence with assigned customers
  • Increase customer awareness and participation in promotions, education, and new product launches
  • Support overall account health through ongoing customer engagement and relationship management
  • Identify and escalate customer concerns, risks, and service opportunities in a timely manner
  • Maintain accurate documentation of customer interactions and account activity within company systems
  • Partner effectively with field teams and cross-functional business partners to ensure seamless customer experience

Working Conditions & Physical Requirements (Currently Corporate but will provide others if needed)

This is a primarily virtual/remote customer support role requiring consistent outbound customer engagement through phone, email, and digital communication channels. The role may require periodic participation in team meetings, training sessions, and business reviews.
Ideal candidate must reside in: Minneapolis, Minnesota (MN) or either Cleveland or Cincinnati Ohio (OH)

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