Remote Brand Protection Investigator Jobs (NOW HIRING)

Regional Asset Protection Leader (RAPL) - NY Metro

About the role

The Regional Asset Protection Leader (RAPL) is primarily responsible for preventing financial loss caused by theft and fraud and for supporting safe store environments and operational excellence within the assigned region of NY Metro, New England and northern Mid-Atlantic (approximately 250 multi-brand stores). Regional Asset Protection Leaders are responsible for a multi-state region and are relationship based. They use data to strategically plan their time and conduct impactful store interactions.

The RAPL's region consists of fashion specialty retail locations across multiple KnitWell Group brands (Ann Taylor, LOFT, Lane Bryant, Chico's, Soma, WHBM, Talbots & Haven Well Within). The RAPL leverages tools to minimize loss to the Company, including (but not limited to) identifying incidents of theft and fraud, reviewing business and exception reports, and partnering with field leaders to address risk while doing so with the least amount of organizational effort and expense.

The impact you can have

• Serve as a primary contact for store teams and District Leaders during escalated in-store incidents, including critical and active incidents. Partner with stores to gather details, provide guidance, and support the KnitWell culture through strong emotional awareness.
• Work in partnership with stores and District Leaders to share observations, provide development, and invest in teams, strategies, and goal commitments that address shrink and SKU variance performance, customer engagement, omni-channel execution, theft awareness, and other operational controllables.
• Develop and manage asset protection initiatives and projects, in conjunction with Asset Protection leadership and field leadership, to deliver gross margin impact, reduce shrink, and improve processes and procedures through in-person, virtual, and phone-based support.
• Partner with brand field leaders to connect store and business strategy with asset protection opportunities through effective communication and training to reduce shrink, margin erosion, and safety risks.
• Independently and in partnership with field leadership, communicate asset protection awareness by teaching and managing implementation of policies and procedures through in-person, web-based, and phone-based methods.
• Manage other strategic projects, as assigned, related to asset protection, shrink reduction, SKU variance, risk management, and safety across KnitWell Group stores and its distribution network.
• Partner with the analytics team and Manager of Investigations to resolve losses attributed to omni-channel fraud or external theft. Actively investigate concerns related to suspicious losses to determine situational facts; conduct interviews with involved parties; resolve theft/fraud matters; and, when warranted, submit detailed written reports for each investigation in accordance with established guidelines.
• Serve as a community liaison with law enforcement and other retail/asset protection partners to recover merchandise or cash, support case prosecution, and facilitate restitution when warranted.
• Perform in-person and virtual store visits to ensure compliance with company policies, identify areas of loss, and execute strategies related to shrink, safety, physical security, and risk management.
• Perform additional tasks, as needed, to meet business needs as determined by KnitWell Group leadership.

You'll bring to the role

• Bachelor's degree preferred
• Eight years of retail experience in asset protection or loss prevention preferred
• Effective verbal and written communication skills, with the ability to develop these skill sets in others
• Ability to interact and communicate with varying levels within the organizational structure
• Ability to interact and communicate with varying levels within the organizational structure
• Strong analytical skills sufficient to conduct research, determine relevance of information, and interpret meaning
• Advanced investigation, interview, and interrogation skills preferred
• Assist Risk Management and safety efforts, as needed
• Intermediate computer proficiency with applications such as Microsoft Office applications
• 50%+ Travel Requirement (covers all KWG Brands)
• Required to work possible nights and weekends to respond to critical incidents, time sensitive investigations and address asset protection issues.
• Extensive ability to manage administrative functions (time, expenses, budgets, scheduling, reporting, etc.)

Benefits

• You will be eligible to receive a merchandise discount at select KnitWell Group brands, subject to each brand's discount policies.
• Support for your individual development plus opportunities for career mobility within our family of brands.
• A culture of giving back - local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities.*
• Medical, dental, vision insurance & 401(K).*
• Employee Assistance Program (EAP).
• Time off - paid time off & holidays.*
• The target salary range for this role is: $100,000 - 115,000*

*Any job offer will consider factors such your qualifications, relevant experience, and skills. Eligibility of certain benefits and associate programs are subject to employment type and role.

This position works remotely. Occasional travel to a company office may be required.

Applicants to this position must be authorized to work for any employer in the US without sponsorship. We are not providing sponsorship for this position.

#LI-MJ1

Location:

Equal Employment Opportunity
The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact myHRSupport@knitwellgroup.com. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company's business. The Company will not revoke or alter a job offer based on an applicant's request for reasonable accommodation.