Raleigh, NC · Remote
$64.50 - $85/hr
About the Role As a BPO AI Solutions Architect, you will work closely with prospects, clients, and ... Fully remote opportunity with global exposure. Working Hours This role operates within EST working ...
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Raleigh, NC · Remote
$64.50 - $85/hr
About the Role As a BPO AI Solutions Architect, you will work closely with prospects, clients, and ... Fully remote opportunity with global exposure. Working Hours This role operates within EST working ...
Raleigh, NC · Remote
$196K/yr
AEM Architect - REMOTE Location: Raleigh, NC Duration: 12+ Months Contract * Expertise with Adobe ... Demonstrated experience of successfully managing vendors and IT BPO outsourcing * Demonstrated ...
Raleigh, NC · Remote
$196K/yr
AEM Architect - REMOTE Location: Raleigh, NC Duration: 12+ Months Contract * Expertise with Adobe ... Demonstrated experience of successfully managing vendors and IT BPO outsourcing * Demonstrated ...
$14.5K - $29K
5% of jobs
$29K - $43.5K
16% of jobs
$48.8K is the 25th percentile. Wages below this are outliers.
$43.5K - $58K
11% of jobs
$58K - $72.5K
8% of jobs
The median wage is $84.4K / yr.
$72.5K - $87K
11% of jobs
$87K - $101.5K
13% of jobs
$101.5K - $116K
9% of jobs
$117.6K is the 75th percentile. Wages above this are outliers.
$116K - $130.5K
9% of jobs
$130.5K - $145K
8% of jobs
$145K - $159.5K
5% of jobs
$159.5K - $174K
3% of jobs
$14.5K
$91.2K
$174K
A Remote BPO (Business Process Outsourcing) job involves handling outsourced tasks such as customer service, technical support, data entry, or sales from a remote location. Companies hire remote BPO employees to reduce costs and improve efficiency while allowing workers to perform their duties from home or other remote settings. These jobs typically require strong communication skills, a reliable internet connection, and the ability to follow company protocols.
Remote BPO professionals often face challenges such as maintaining clear communication across different time zones, managing workflow independently, and staying motivated without in-person supervision. To address these, companies usually provide structured training, regular video check-ins, and digital collaboration tools to keep teams connected and aligned. Being proactive in communication, setting a dedicated workspace, and regularly participating in team meetings can help overcome these challenges. This supportive structure enables remote BPO employees to deliver high-quality service while enjoying the flexibility of working from home.
To thrive as a Remote BPO (Business Process Outsourcing) professional, you need excellent communication abilities, customer service skills, and a foundational understanding of business processes, often supported by a high school diploma or relevant experience. Familiarity with CRM systems, cloud-based collaboration tools, and sometimes specific certifications such as Six Sigma or customer service credentials can be valuable. Strong organizational skills, problem-solving abilities, and resilience under pressure will make you stand out in this remote environment. These skills help ensure efficient service delivery, foster positive client interactions, and enable seamless teamwork even when working remotely.
$64.50 - $85/hr
Full-time
Posted 12 days ago
Be an early applicant
About The Company
We are a rapidly growing global workforce and business process outsourcing (BPO) company providing customer service, collections, recruiting, healthcare support, finance, back-office operations, and workforce solutions to clients worldwide.
As businesses continue to explore how AI can improve performance and efficiency, we are looking for a BPO AI Solutions Architect who can help identify opportunities, solve operational challenges, and design practical AI-driven solutions that create measurable business value.
This is not a traditional software engineering role.
We are looking for someone who understands business operations, can engage directly with clients and stakeholders, and knows how to bridge the gap between operational challenges and AI-powered solutions.
About the Role
As a BPO AI Solutions Architect, you will work closely with prospects, clients, and internal teams to evaluate business processes, identify inefficiencies, and recommend AI and automation solutions that improve productivity, reduce costs, enhance customer experiences, and support business growth.
You will participate in discovery calls, operational assessments, solution design discussions, and implementation planning. The ideal candidate is equally comfortable speaking with executives, operations leaders, customer service managers, recruiting teams, and technical stakeholders.
This role combines elements of:
Key Responsibilities
Why Join Us?
Working Hours
This role operates within EST working hours and requires consistent overlap with the U.S.-based leadership team.
Compensation
Compensation is competitive and dependent on experience, technical background, and overall fit for the role.
Hiring Process
Our hiring process is designed to identify candidates who can combine technical capability, operational thinking, and strong communication skills.
The process includes:
Please note:
Only candidates who complete both the prescreen questionnaire and one-way video interview will be considered for progression in the hiring process.
All resumes and answers must be submitted in English to be considered for the position.
Preferred Experience
Ideal Candidate Profile
We are looking for someone who can walk into a client meeting, quickly understand operational challenges, identify inefficiencies, and recommend practical AI and automation solutions that create measurable business value.
The ideal candidate combines operational expertise, business consulting skills, process improvement experience, and AI knowledge into a single skill set.
Success Measures
Success in this role will be measured by:
