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USM

AEM Architect - REMOTE - GC, USC

Raleigh, NC · Remote

$196K/yr

AEM Architect - REMOTE Location: Raleigh, NC Duration: 12+ Months Contract * Expertise with Adobe ... Demonstrated experience of successfully managing vendors and IT BPO outsourcing * Demonstrated ...

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$14.5K

$91.2K

$174K

How much do remote bpo jobs pay per year?

As of Aug 24, 2026, the average yearly pay for remote bpo in Raleigh, NC is $91,215.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,295.00 and $124,688.00 per year, depending on experience, location, and employer.

What is a remote BPO?

A Remote BPO (Business Process Outsourcing) job involves handling outsourced tasks such as customer service, technical support, data entry, or sales from a remote location. Companies hire remote BPO employees to reduce costs and improve efficiency while allowing workers to perform their duties from home or other remote settings. These jobs typically require strong communication skills, a reliable internet connection, and the ability to follow company protocols.

What are the key skills and qualifications needed to thrive in a remote BPO position?

To thrive as a Remote BPO (Business Process Outsourcing) professional, you need excellent communication abilities, customer service skills, and a foundational understanding of business processes, often supported by a high school diploma or relevant experience. Familiarity with CRM systems, cloud-based collaboration tools, and sometimes specific certifications such as Six Sigma or customer service credentials can be valuable. Strong organizational skills, problem-solving abilities, and resilience under pressure will make you stand out in this remote environment. These skills help ensure efficient service delivery, foster positive client interactions, and enable seamless teamwork even when working remotely.

What are some common challenges faced by remote BPO professionals, and how can they be addressed?

Remote BPO professionals often face challenges such as maintaining clear communication across different time zones, managing workflow independently, and staying motivated without in-person supervision. To address these, companies usually provide structured training, regular video check-ins, and digital collaboration tools to keep teams connected and aligned. Being proactive in communication, setting a dedicated workspace, and regularly participating in team meetings can help overcome these challenges. This supportive structure enables remote BPO employees to deliver high-quality service while enjoying the flexibility of working from home.

What are the most commonly searched types of Bpo jobs in Raleigh, NC?

The most popular types of Bpo jobs in Raleigh, NC are:

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For Remote Bpo jobs in Raleigh, NC, the most frequently searched job titles are:

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Infographic showing various Remote Bpo job openings in Raleigh, NC as of August 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 100% Remote job distribution, with an average salary of $91,215 per year, or $43.9 per hour.

AEM Architect - REMOTE - GC, USC

Raleigh, NC • Remote

USM
See more jobs at USMexternal

$196K/yr

Contractor

Re-posted 25 days ago

Job description

Company Description

USM Business Systems Inc. is a quickly developing worldwide System Integrator, Software and Product Development, IT Outsourcing and Technology assistance supplier headquartered in Chantilly, VA with off-shore delivery centers in India. We offer world-class ability in giving most astounding quality and administrations through industry best practices planned to convey remarkable worth to our customers.

Utilizing our industry knowledge, administration service offering expertise and innovation abilities, we distinguish new business and innovation slants and create answers for help customers around the globe, giving top of the line solid and practical IT benefits which are cost effective services.

Established in 1999, the organization has corner qualities in building and dealing with a Business Oriented IT environment with rich involvement in technology innovation, ERP and CRM counselling, Product Engineering, Business Intelligence, Data Management, SOA, BPM, Data Warehousing, SharePoint Consulting and IT Infrastructure. Our other offerings include modified solutions and administrations in ERP, CRM, Enterprise architecture, offshore advisory services ,e-commerce, Social , Mobile, Cloud, Analytics (SMAC) and DevOps.

USM, a US ensured Minority Business Enterprise (MBE) is perceived as one of the fastest developing IT Systems Integrator in the Washington, DC zone. Most as of late, USM was positioned #9 on the rundown of the Top administrations organizations in the DC Metro Area - Washington Business Journal (2011). We are a project-driven firm that reliably meets the IT needs of our State and Government customers through development and business keenness.

Job Description

Need only GC, USC only

Job Title: AEM Architect - REMOTE

Location: Raleigh, NC

Duration: 12+ Months Contract

Job Description:

  • Expertise with Adobe Experience Manager (AEM, AEM Assets)
  • Expertise architecting/operating AEM solutions builds, deployments, migrations.
  • Expertise architecting/operating AEM solutions in VPC Hosting environments

QUALIFICATIONS

  • Expertise with Adobe Experience Manager (AEM, AEM Assets)
  • Expertise architecting/operating AEM solutions builds, deployments, migrations.
  • Expertise architecting/operating AEM solutions in VPC Hosting environments
  • Substantial experience delivering and supporting solution within the digital marketing or Multi-Channel Marketing processes
  • Demonstrated experience of successfully managing vendors and IT BPO outsourcing
  • Demonstrated success in Managing IT services and projects to meet the needs of business within agreed SLAs, time and budget
  • Demonstrated up to date knowledge of service operations policies, processes, procedures for service delivery, and reporting procedures. In particular the applications and continuous improvement of ITIL processes
  • Demonstrates an understanding of service definition and process improvement methodologies
  • Is familiar with the concepts, standards, technology, tools, processes, procedures, hardware, software and services in use for delivering information services in VPC environment
  • Excellent communication and presentation skills with the capability to listen and influence stakeholders at all Levels
  • Has the ability to make appropriate technical decisions, initiating action to resolve operational issues
  • Staff development experience
  • Working knowledge of software development tools and methodologies
  • Excellent communication skills with an ability to right level conversations
  • Demonstrated ability to adapt to new technologies and learn quickly
  • Work with global teams supporting global AEM solutions

Skills Needed: (Mention in Years)

Total IT -

Total US -

Thank You,

Lakshmi.

(Sr. IT Technical Recruiter)

Additional Information

If you are interested please share your resume to tlakshmis@usmsystems(dot)com or you can call me directly on 703-953-1861.

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