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Remote Bilingual Call Center Representative Jobs in Raleigh, NC

MDS Communications

Call Center Representative

Cary, NC · Remote

$15 - $16/hr

North Carolina Remote - NCEducation Level: Not SpecifiedSalary Range: $15. 00 - $16. 00 HourlyJob Shift: AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job ...

MDS Communications

Remote Call Center Sales Rep

Cary, NC · Remote

$15 - $16/hr

North Carolina Remote - NCEducation Level: Not SpecifiedSalary Range: $15. 00 - $16. 00 HourlyJob Shift: AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job ...

MDS Communications

Remote Call Center Agent

Cary, NC · Remote

$15 - $16/hr

North Carolina Remote - NCEducation Level: Not SpecifiedSalary Range: $15. 00 - $16. 00 HourlyJob ... AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ...

MDS Communications

Remote Call Center Sales Agent

Cary, NC · Remote

$15 - $16/hr

North Carolina Remote - NCEducation Level: Not SpecifiedSalary Range: $15. 00 - $16. 00 HourlyJob ... AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ...

MDS Communications

Remote Call Center Associate

Cary, NC · Remote

$15 - $16/hr

North Carolina Remote - NCEducation Level: Not SpecifiedSalary Range: $15. 00 - $16. 00 HourlyJob ... AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ...

MDS Communications

Remote Call Center Associate

Cary, NC · Remote

$15 - $16/hr

North Carolina Remote - NCEducation Level: Not SpecifiedSalary Range: $15. 00 - $16. 00 HourlyJob ... AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ...

Genesys

Direct Response Representative

Durham, NC · On-site +1

Internship or early experience in sales, customer service, or lead generation, ideally in a bilingual environment * Exposure to French-speaking markets or international customers * Familiarity with ...

Open Desk

Outbound Call Specialist

Wake Forest, NC · Remote

Wake Forest, NC (Remote/Hybrid Must Reside in North Carolina) Company: Open Desk, Inc. Open Desk is ... Professional phone communication skills * 12 years of office or call center experience preferred ...

Open Desk

Outbound Call Specialist

Wake Forest, NC · On-site +1

$17/hr

Wake Forest, NC (Remote/Hybrid Must Reside in North Carolina) Company: Open Desk, Inc. Open Desk is ... Professional phone communication skills * 12 years of office or call center experience preferred ...

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All JobsBilingual Call Center Representative JobsRemote Bilingual Call Center Representative JobsRemote Bilingual Call Center Representative Jobs in Raleigh, NC

Remote Bilingual Call Center Representative information

See Raleigh, NC salary details

$11

$20

$33

How much do remote bilingual call center representative jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for remote bilingual call center representative in Raleigh, NC is $20.62, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $22.45 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote bilingual call center representative?

To thrive as a Remote Bilingual Call Center Representative, you need fluency in at least two languages, strong communication skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and sometimes certifications like Customer Service Representative (CSR) can be required. Active listening, patience, and problem-solving abilities are crucial soft skills that help in addressing diverse customer needs effectively. These skills ensure clear communication, efficient issue resolution, and a positive customer experience in a virtual environment.

What are some common challenges faced by remote bilingual call center representatives, and how can they be managed?

Remote Bilingual Call Center Representatives often face challenges such as managing high call volumes, navigating cultural differences, and ensuring clear communication across languages. To manage these, representatives benefit from strong organizational skills, reliable technology, and regular training in both language proficiency and customer service protocols. Support from supervisors and collaboration tools can also help address complex customer issues efficiently. Being proactive in seeking feedback and maintaining open communication with team members contributes to personal growth and better service outcomes.

What is the difference between Remote Bilingual Call Center Representative vs Remote Customer Service Agent?

AspectRemote Bilingual Call Center RepresentativeRemote Customer Service Agent
CredentialsHigh school diploma or equivalent; bilingual proficiencyHigh school diploma or equivalent; may require language skills
Work EnvironmentCall centers, remote setups, customer supportCustomer support, call centers, remote work
Industry UsageTelecommunications, retail, tech companiesRetail, e-commerce, service industries
Search & ComparisonOften searched for bilingual roles requiring language skillsMore general customer support roles, less emphasis on language

The Remote Bilingual Call Center Representative typically requires bilingual proficiency and works in call centers or remote customer support environments, often within telecommunications or retail industries. The Remote Customer Service Agent may have similar credentials but may not require bilingual skills and is more broadly focused on general customer support across various industries. Both roles involve remote work and customer interaction, but the bilingual aspect distinguishes the representative position.

What is a remote bilingual call center representative?

Remote Bilingual Call Center Representatives are customer service professionals who work from home, assisting customers in two or more languages. They handle inbound and outbound calls, provide information, resolve issues, and support clients on behalf of a company. Their bilingual skills allow them to communicate effectively with a diverse customer base, making them valuable assets for businesses that serve multilingual communities.
What are popular job titles related to Remote Bilingual Call Center Representative jobs in Raleigh, NC? For Remote Bilingual Call Center Representative jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote Bilingual Call Center Representative jobs in Raleigh, NC look for? The top searched job categories for Remote Bilingual Call Center Representative jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Bilingual Call Center Representative jobs? Cities near Raleigh, NC with the most Remote Bilingual Call Center Representative job openings:
Remote Bilingual Call Center Representative jobs near you
Infographic showing various Remote Bilingual Call Center Representative job openings in Raleigh, NC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 46% In-person, and 54% Remote job distribution, with an average salary of $42,882 per year, or $20.6 per hour.

Call Center Representative

MDS Communications

Cary, NC • Remote

$15 - $16/hr

Full-time

Medical, PTO

Re-posted 15 hours ago

Job description

Job DetailsLevel: EntryJob Location: North Carolina Remote - NCEducation Level: Not SpecifiedSalary Range: $15. 00 - $16. 00 HourlyJob Shift: AnyMDS Communications is looking to hire Call Center Representatives!
Are you seeking a job with real purpose—where your efforts help people in need and support causes you care deeply about? As a Communication Specialist at MDS Communications, you won’t just make calls—you’ll make a difference.
For over 33 years, the nation’s most respected non-profits have partnered with MDS Communications to lead impactful telephone fundraising programs and donor communications. With over 400 employees across 18 states, we’re one of the largest and most trusted names in the industry. Our clients include renowned charities like: Special Olympics, Habitat for Humanity, CARE, Heifer International, Operation Smile, Project Hope, Save the Children, the International Fellowship of Christians and Jews, The American Red Cross, and Christian ministries like Focus on the Family, Prison Fellowship, the Navigators and Catholic Medical Mission Board. We are fully registered in all 50 states and uphold the highest standards of legal and ethical compliance.
As an MDS Communication Specialist you will:
Receive in-depth training.
Be assigned to one of four MDS “Teams” that calls on behalf of a set of MDS clients.
Call for 4-8 different clients over the course of an 8 hour day, using predictive dialing equipment. We typically handle about 16-24 completed calls per hour with an average of about 20 - 30 seconds between calls.
Communicate with donors and prospective donors in a positive, engaging and enthusiastic manner using a carefully crafted script that is approved by our clients.
Secure financial gifts from donors and prospective donors on behalf of our clients.
Maintain minimum fundraising and productivity metrics.
Successful applicants will bring:
1 year or more of successful outbound telemarketing experience or a strong general employment record with long term stability
Dedicated wired internet connection
A quiet place to work at home free from normal household interruptions
Basic computer skills.
A commitment and enthusiasm to the charitable and non-profit causes we represent.
A willingness to learn.
Persistence
Benefits of joining MDS:
$15-$16 per hour for 40 hours shifts (depending on schedule).
Participation in our performance bonus program (MDS paid $635,000 in bonuses in 2024, equating to over $12,000 per week). Top performers consistently earn $8-$10+ in hourly bonus on top of the wages mentioned above.
Paid break time.
Health insurance eligibility after just 2 months. MDS pays 75% of base employee premiums.
Paid time off.
The opportunity to advance to management positions, Inbound Donor Services positions, as well as manage portfolios of $1k-$10k donors for our clients. MDS seeks to promote from within whenever possible.
MDS Communications is a faith-based company rooted in Christian values. While we don’t require employees to share our beliefs, we do ask they respect our desire to be salt and light in a dark and desperate world —both through our work and how we treat one another. Because God loves redemption stories, we’re proud to be a recovery-friendly workplace. If you are sober and committed to extending your sobriety, we want to help you on that journey.Qualifications

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