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Remote Benefits Advocate Jobs (NOW HIRING)

Luminare Health

Benefit Advocate

$14.97 - $28.12/hr

Minimum one year of insurance and/or benefits customer service experience * Ability to effectively ... Remote Are you being referred to one of our roles? If so, ask your connection at HCSC about our ...

UHS

REMOTE OTP Counselor

Petersburg, VA · On-site +1

$25 - $28/hr

... benefits * Advocate for patients and assist with access to supportive services * Maintain timely ... Fully remote telehealth opportunity * Comprehensive medical, dental, vision, and prescription ...

SpecterOps

Security Advocate

$160K - $185K/yr

This position is remote, based in the U.S. with frequent travel for Community events, in person ... A one-time $10,000 benefit towards family planning * In person and virtual employee events ...

UHS

REMOTE OTP Counselor

Petersburg, VA · Remote

$20 - $26.75/hr

... benefits * Advocate for patients and assist with access to supportive services * Maintain timely ... Fully remote telehealth opportunity * Comprehensive medical, dental, vision, and prescription ...

Sharecare

Family Health Advocate - Remote

$22/hr

The role of the Family Health Advocate is an exciting and innovative remote role newly created to ... Help with eligibility, benefit education, open enrollment / new hire plan selection, claims issues ...

TaskUs

In this remote Healthcare Advocate role , you'll take as many as 50 - 70 calls per day from ... Help guide and educate customers about the fundamentals and benefits of consumer - driven health ...

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How much do remote benefits advocate jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for remote benefits advocate in the United States is $21.66, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $25.72 per hour, depending on experience, location, and employer.

What is a Remote Benefits Advocate?

A Remote Benefits Advocate is a professional who assists employees or clients in understanding, enrolling in, and managing their employee benefits, such as health insurance, retirement plans, and other perks. Working remotely, they communicate via phone, email, or video calls to answer questions, explain benefits options, and resolve issues. Their goal is to ensure clients make informed decisions about their benefits and feel supported throughout the process. Remote Benefits Advocates may work for insurance companies, third-party administrators, or directly for large organizations.

What is the difference between Remote Benefits Advocate vs Remote Customer Service Representative?

AspectRemote Benefits AdvocateRemote Customer Service Representative
Required CredentialsKnowledge of benefits programs, certifications in benefits administration (optional)Basic customer service skills, high school diploma or equivalent
Work EnvironmentHome-based, benefits-focused communication with clientsHome-based, general customer support across various industries
Employer & Industry UsageInsurance companies, benefits providers, HR firmsRetail, telecom, tech companies, and more
Common Search & ComparisonFocuses on benefits advocacy, benefits knowledgeFocuses on general customer support, troubleshooting

The main difference is that Remote Benefits Advocates specialize in explaining and managing employee benefits, requiring specific benefits knowledge, while Remote Customer Service Representatives handle broader customer inquiries across various industries. Both roles are remote and client-facing but differ in their focus and required expertise.

What are the key skills and qualifications needed to thrive as a Remote Benefits Advocate, and why are they important?

To thrive as a Remote Benefits Advocate, you need a strong understanding of employee benefits programs, excellent customer service skills, and typically a high school diploma or relevant experience in HR or insurance. Familiarity with benefits administration software, CRM systems, and secure communication tools is commonly required. Outstanding verbal communication, active listening, problem-solving, and the ability to work independently are standout soft skills in this role. These competencies ensure accurate benefits guidance, positive client experiences, and efficient remote service delivery.

What are some common challenges faced by Remote Benefits Advocates, and how can I prepare for them?

Remote Benefits Advocates often encounter challenges such as effectively communicating complex benefits information to clients through digital channels and managing a high volume of inquiries. To prepare, it's helpful to develop strong written and verbal communication skills and become proficient with virtual communication tools. Additionally, staying organized and proactive in follow-ups can help you provide excellent service and ensure clients fully understand their benefits. Regular collaboration with HR, insurance providers, and other team members is essential, so being comfortable in a cross-functional remote environment is also beneficial.
More about Remote Benefits Advocate jobs
What cities are hiring for Remote Benefits Advocate jobs? Cities with the most Remote Benefits Advocate job openings:
What are the most commonly searched types of Benefits Advocate jobs? The most popular types of Benefits Advocate jobs are:
What states have the most Remote Benefits Advocate jobs? States with the most job openings for Remote Benefits Advocate jobs include:
What job categories do people searching Remote Benefits Advocate jobs look for? The top searched job categories for Remote Benefits Advocate jobs are:
Remote Benefits Advocate jobs near you
Infographic showing various Remote Benefits Advocate job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 69% Full Time, 15% Part Time, and 14% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $45,058 per year, or $21.7 per hour.

Benefit Advocate

Luminare Health

Remote

$14.97 - $28.12/hr

Full-time

Medical, Life, Retirement, PTO

Posted 16 days ago

Luminare Health rating

7.0

Company rating: 7.0 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

262nd of 479 rated business services

Job description

At Luminare Health, our people are what set us apart. Their expertise, dedication, and passion for service excellence are the foundation of our success.
We're committed to helping our employees grow through thoughtful development opportunities, meaningful work, and a culture that values collaboration and continuous improvement. When you join Luminare Health, you join a purpose-driven team focused on making healthcare simpler, better, and more affordable.
Job Summary
Benefit Advocates are responsible for managing and coordinating a high volume of service requests (phone, emails, portal, chat) from employees (and their immediate family) of our clients. The position focuses on educating and assisting callers with understanding, navigating through and obtaining the maximum value of their healthcare and wellness benefits, and employee incentive programs provided by their employers. Benefit Advocates assist employees to understand their benefit plan offering, and provide direction in working through a variety of benefit issuesRequired Job Qualifications:
  • High School diploma or GED equivalent
  • Minimum one year of insurance and/or benefits customer service experience
  • Ability to effectively organize and prioritize work demands in a dynamic, fast-paced environment
  • Ability to continuously display a positive attitude and follow directions
  • Possess excellent customer service skills including proper grammar, tonalities and clear dictation
  • Proficient in Microsoft Office Suite, data entry and electronic mail applications
  • Excellent written and verbal communication skills, including the ability to adapt communication style to persons representing diverse personal, professional, cultural and socio-economic backgrounds
  • Must be able to work a flexible 37.5 hour work week in a 24/7/365 call center environment - some 3rd shift, evenings, weekends, and holidays will be required
  • Ability to sit and use the phone for long periods of time

Preferred Job Qualifications:
  • Associates Degree
  • Bilingual in Spanish/English
  • EBS, PHR, SPHR or CBP certification

Location: This position may be performed remotely from anywhere within the continental United States, excluding California, New York, Alaska, and Hawaii.
#LI-NR1
#LI-Remote
Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!
EEO Statement:
We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.
Pay Transparency Statement:
At Luminare, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for associates.
The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.
Min to Max Range:
$14.97 - $28.12
Exact compensation may vary based on skills, experience, and location.

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