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Remote Benefits Advocate Jobs (NOW HIRING)

EPIC Brokers

Employee Benefits Advocate

$30/hr

Employee Benefits Advocates provide high-quality service to employees and members of our clients ... Remote WHAT YOU'LL DO: This role is responsible for, but not limited to, the following job duties ...

Disabled Veteran Solutions

Customer Advocate - FullTime (Remote) Disabled Veteran Solutions (DVS) A Career With Purpose - Not ... Comprehensive benefits * Clear advancement pathways * A missiondriven team that values your growth ...

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Remote Benefits Advocate information

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How much do remote benefits advocate jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for remote benefits advocate in the United States is $21.66, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $25.72 per hour, depending on experience, location, and employer.

What is a Remote Benefits Advocate?

A Remote Benefits Advocate is a professional who assists employees or clients in understanding, enrolling in, and managing their employee benefits, such as health insurance, retirement plans, and other perks. Working remotely, they communicate via phone, email, or video calls to answer questions, explain benefits options, and resolve issues. Their goal is to ensure clients make informed decisions about their benefits and feel supported throughout the process. Remote Benefits Advocates may work for insurance companies, third-party administrators, or directly for large organizations.

What is the difference between Remote Benefits Advocate vs Remote Customer Service Representative?

AspectRemote Benefits AdvocateRemote Customer Service Representative
Required CredentialsKnowledge of benefits programs, certifications in benefits administration (optional)Basic customer service skills, high school diploma or equivalent
Work EnvironmentHome-based, benefits-focused communication with clientsHome-based, general customer support across various industries
Employer & Industry UsageInsurance companies, benefits providers, HR firmsRetail, telecom, tech companies, and more
Common Search & ComparisonFocuses on benefits advocacy, benefits knowledgeFocuses on general customer support, troubleshooting

The main difference is that Remote Benefits Advocates specialize in explaining and managing employee benefits, requiring specific benefits knowledge, while Remote Customer Service Representatives handle broader customer inquiries across various industries. Both roles are remote and client-facing but differ in their focus and required expertise.

What are the key skills and qualifications needed to thrive as a Remote Benefits Advocate, and why are they important?

To thrive as a Remote Benefits Advocate, you need a strong understanding of employee benefits programs, excellent customer service skills, and typically a high school diploma or relevant experience in HR or insurance. Familiarity with benefits administration software, CRM systems, and secure communication tools is commonly required. Outstanding verbal communication, active listening, problem-solving, and the ability to work independently are standout soft skills in this role. These competencies ensure accurate benefits guidance, positive client experiences, and efficient remote service delivery.

What are some common challenges faced by Remote Benefits Advocates, and how can I prepare for them?

Remote Benefits Advocates often encounter challenges such as effectively communicating complex benefits information to clients through digital channels and managing a high volume of inquiries. To prepare, it's helpful to develop strong written and verbal communication skills and become proficient with virtual communication tools. Additionally, staying organized and proactive in follow-ups can help you provide excellent service and ensure clients fully understand their benefits. Regular collaboration with HR, insurance providers, and other team members is essential, so being comfortable in a cross-functional remote environment is also beneficial.
More about Remote Benefits Advocate jobs
What cities are hiring for Remote Benefits Advocate jobs? Cities with the most Remote Benefits Advocate job openings:
What are the most commonly searched types of Benefits Advocate jobs? The most popular types of Benefits Advocate jobs are:
What states have the most Remote Benefits Advocate jobs? States with the most job openings for Remote Benefits Advocate jobs include:
What job categories do people searching Remote Benefits Advocate jobs look for? The top searched job categories for Remote Benefits Advocate jobs are:
Remote Benefits Advocate jobs near you
Infographic showing various Remote Benefits Advocate job openings in the United States as of June 2026, with employment types broken down into 88% Full Time, 7% Part Time, and 5% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $45,058 per year, or $21.7 per hour.

Employee Benefits Advocate

EPIC Brokers

Remote

$30/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

Come join our team!
There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and "bring it" every day, EPIC is always looking for people who have "the right stuff" - people who know what they want and aren't afraid to make it happen.
Headquartered in San Francisco and founded in 2007, our company has over 3,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees.
Our core values are: Owner mindset, Inspire trust, Think big, and Drive results. If these values and growth align with what you're looking for in your next career? Then consider joining our amazing team!
JOB OVERVIEW:
Employee Benefits Advocates provide high-quality service to employees and members of our clients. They work to ensure satisfaction by balancing the quality of service and speed of response. Employee Benefits Advocates respond to incoming inquiries regarding employee benefits such as medical, dental, vision, life and disability plans, etc. Employee Benefits Advocates also support our account service teams with claim inquiries and other miscellaneous tasks.
LOCATION: Remote
WHAT YOU'LL DO:
This role is responsible for, but not limited to, the following job duties:
• Answering phones and responding to emails
• Timely follow up to members
• Administrative tasks as needed
• Working closely with other team members and account service teams
WHAT YOU'LL BRING:
• Must have medical, dental, vision, life and disability plans experience.
• Experience handling benefit claims.
• Must have strong computer skills: Microsoft office. BSwift experience is a plus
• Customer service experience
COMPENSATION:
The national average hourly rate for this role is $30.00 in base pay and exclusive of any bonuses or benefits. The base pay offered will be determined based on your experience, skills, training, certifications and education, while also considering internal equity and market data. The base pay offered will be determined based on your experience, skills, training, certifications and education, while also considering internal equity and market data.
WHY EPIC:
EPIC has over 60 offices and 3,000 employees nationwide - and we're growing! It's a great time to join the team and be a part of this growth. We offer:
  • Generous Paid Time off
    • Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days
  • Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave
  • Generous employee referral bonus program of $1,500 per hired referral
  • Employee recognition programs for demonstrating EPIC's values plus additional employee recognition awards and programs (and trips!)
  • Employee Resource Groups: Women's Coalition, EPIC Veterans Group
  • Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development
  • Unique benefits such as Pet Insurance, Cancer Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support
  • Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs
  • 50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC!
  • EPIC Gives Back - Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation
  • We're in the top 10 of property/casualty agencies according to "Insurance Journal"

To learn more about EPIC, visit our Careers Page: https://www.epicbrokers.com/about/epic-careers/.
EPIC embraces diversity in all its various forms-whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients.
California Applicants - View your privacy rights at: https://www.epicbrokers.com/wp-content/uploads/2025/01/epic-ca-employee-privacy-notice.pdf.
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