Remote Background Verification Jobs in Michigan (NOW HIRING)

Treasury Customer Service Representative 6-9

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Treasury Customer Service Representative 6-9

Salary

$21.91 - $32.20 Hourly

Location

Dimondale, MI

Job Type

Permanent Full Time

Remote Employment

Remote Optional

Job Number

2701-26-20-52

Department

Treasury

Opening Date

06/03/2026

Closing Date

6/10/2026 11:59 PM Eastern

Bargaining Unit

UNITED AUTO WORKERS (UAW)

• Description

• Benefits

• Questions

Job Description

Are you looking for an exciting career opportunity? Do you thrive in a team-oriented environment, demonstrating customer service excellence to internal and external customers?

If so, the Special Taxes Division may have the perfect opportunity for you within the International Fuel Tax (IFTA), and the Motor Fuel Tax Unit.

These units are comprised of skilled team members who regularly adapt to new work tasks, projects, and statutory amendments, which may result in changes to processes and procedures. This unit performs a broad range of activities including reviewing and processing license applications, reviewing tax returns to ensure compliance with applicable statutes, processing refunds, applying payments, assessing delinquent liabilities, and sending correspondence to filers. This position supports the important work of the area, performs advanced functions for the unit, and promotes customer service excellence.

The Special Taxes Division is committed to engaging employees, fostering growth, and providing learning and development opportunities. If the outlined responsibilities and the unit’s culture sound like a good fit for you, please consider joining our team by applying today!

Treasury Customer Service Representative 6-E8 Position Description (https://MCSC.state.mi.us/AgencyPDFs/TCSR-E%20Special%20Taxes%20PD.pdf)

Treasury Customer Service Representative 9 Position Description

Treasury Careers (michigan.gov) (https://www.michigan.gov/treasurycareers) - Learn why Treasury is a Great Place to Work!

Required Education and Experience

Education

Educational level typically acquired through completion of high school.

Experience

Treasury Customer Service Representative 6

One year of experience responding to customer inquiries and resolving problems.

Treasury Customer Service Representative 7

Two years of experience responding to customer inquiries and resolving problems, including one year equivalent to a Treasury Customer Service Representative 6.

Treasury Customer Service Representative E8

Three years of experience responding to customer inquiries and resolving problems, including two years equivalent to a Treasury Customer Service Representative 6 or one year equivalent to a Treasury Customer Service Representative 7.

Treasury Customer Service Representative 9

Four years of experience responding to customer inquiries and resolving problems, including two years equivalent to a Treasury Customer Service Representative 7 or one year equivalent to a Treasury Customer Service Representative E8.

Additional Requirements and Information

Please attach a cover letter and detailed resume to your application. (Failure to do so may result in your application being screened out.)

Work must be performed in the state of Michigan . If you currently reside outside of Michigan, you must relocate to Michigan to perform the duties of this positionprior tobeing appointed to the position. Relocation expenses are not reimbursed.

Remote Work . This position is eligible for remote work up to five days per week, however selected candidate must have a safe and appropriate designated workspace or workstation for performance of work and secure and sufficient internet access of commercial cable or wireless broadband with minimum speeds of 25 Mbps download and 5 Mbps upload. Please note that occasional onsite work will be required. Remote Work approval is at the discretion of the appointing authority and is subject to change and can be ended at any time for any reason.

E-Verify. The Michigan Department of Treasury participates in E-Verify (https://www.e-verify.gov/employees/employee-rights-and-responsibilities) and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S.

Interviews. Interviews may occur virtually using Microsoft Teams. No prior experience with Teams is necessary, as instructions and tips will be provided to all candidates scheduled for an interview.

Fingerprinting. This position has a FTINPRINT sub-class code. The sub-class code indicates the position has access to Federal Tax Information (FTI) and requires passing of a fingerprint-based background check per IRS Publication 1075.

View the job specification at: Treasury Customer Service Representative (http://www.michigan.gov/documents/mdcs/TreasuryCustomerServiceRepresentative_178767_7.pdf) .

Accommodations

If you require a reasonable accommodation to participate in the application or selection processes, please contact theADA coordinator (https://www.michigan.gov/ose/-/media/Project/Websites/ose/Contact/RACs.pdf) for the agency that posted this position vacancy.

State employment also offers rewarding careers where you can help Michiganders enjoy better lives. Many State of Michigan jobs offer alternate work schedules and remote-work options that can help give the flexibility you need. The State of Michigan has been recognized as a leading U.S. employer by new graduates from 2021-2023 and a best large U.S. and state employer. Recognized on the international stage for fostering positive employee engagement, the State of Michigan is a past recipient of a North America Government Agency Employees Engagement Award.

More details on benefits for our new hires are below:

Rewarding Work:State of Michigan jobs allow you to serve Michiganders in many different ways depending on your interests and skills. Help preserve and protect our environment and the public health; enforce state laws and regulations; advocate for children, families, and victims of discrimination; support our state’s military and veterans; rebuild our state’s infrastructure; or support other state agencies through our fiscal, IT, and HR systems.

Insurance Benefits:The State of Michigan offers health, mental health, dental, and vision insurance to eligible career employees, their spouses, and their children. The state also covers a life-insurance benefit of two times employees’ annual salary (up to $200,000). The state also offers long-term-disability insurance that can provide continuing benefits if an injury or illness prevents employees from working. More information is available at www.mi.gov/employeebenefits.

Retirement Programs:The State of Michigan offers 401(k) and 457 plans for new hires to save for retirement. The state will automatically contribute an amount equal to 4% of your pay to a 401(k) account. The state will also match up to 5% of your pay if you contribute to your 401(k) account. Your contributions vest immediately, and the state’s contributions fully vest after just 4 years. More information is available athttp://www.mi.gov/orsstatedc.

Vacation and Sick Leave:Eligible full-time employees receive between15 and 35 personal daysand 13 sick daysper year that may be rolled over to the following year if not used. Eligible employees also receive an additional day each year for community service or school functions.

Paid Parental Leave:Eligible employees can take 12 weeks of paid leaveimmediately after a birth or adoption to allow needed time together at home with a new child.

Paid Holidays:Eligible employees receive 13 or 14 paid holidays each year including New Year’s Eve and Day, Martin Luther King Jr. Day, Presidents’ Day, Memorial Day, Juneteenth, the Fourth of July, Labor Day, Election Day, Veterans Day, Thanksgiving, Thanksgiving Friday, Christmas Eve and Day.

Bonus Programs:Eligible employees with five years of service also receive annual longevity bonuses that grow as seniority increases. Some positions also may qualify for recruitment, retention, and performance bonuses or other special pay premiums.

Military Pay Differential:Employees in the guard or reserves may also qualify for supplemental pay benefits if miliary pay during qualifying duty is less than normal state pay. Prior military service may also allow seniority credits to accelerate eligibility for longevity bonuses and additional personal leave accrual.

Tax-Advantaged Programs:In addition to 401(k) and 457 retirement accounts, the state also offers flexible spending account (FSA), health savings account (HSA), and qualified transportation fringe benefit (QTFB) programs that can help you save money by reducing your taxable income.

Student Loan Forgiveness:Working for the State of Michigan may allow you to participate in programs that forgive the balance of qualifying student loans. Please view Student Loan Information (https://studentaid.gov/manage-loans/forgiveness-cancellation) to help determine if you could qualify is available from the U.S. Department of Education.

Tuition Reduction:Some colleges and universities offer savings to eligible employees and family members to further their education while working for the State of Michigan.

Professional Development: To help develop your career, programs are available to apply for reimbursement of up to $2,000 a year for education and training for college course credits and non-degree programs.

Alternative and Remote Work Schedules:Depending on the nature of their duties, many state jobs offer flexible work schedules and remote or hybrid telecommuting options that can help obtain the work-life balance that you seek.

Great Lakes and Great Times:Michigan boasts four Great Lakes, 11,000 inland lakes, 36,000 miles of rivers and streams, 20 million acres of forests, 100 state and national parks and recreation areas, 1,300 miles of bike trails, 6,500 miles of snowmobile trails, the second-most ski areas in the nation, 650 public golf courses, 600 campgrounds, and an international dark-sky park—just for starters. Our cities offer concerts and cultural events, storied sports teams, education hubs, vibrant downtowns, one-of-a-kind craft beverages, and renowned restaurants for every appetite. From urban centers to beach towns to the great outdoors, the opportunities are endless. With your state salary and benefits and Michigan’s affordable cost of living, you can explore all that Michigan has to offer.

Updated: 2/28/24

01

TREACSR – Do you possess at least an educational level typically acquired through the completion of high school?

• Yes

• No

02

TREACSR - Please select your level of experience.

• None

• At least one year of experience responding to customer inquiries and resolving problems.

• At least two years of experience responding to customer inquiries and resolving problems.

• At least three years of experience responding to customer inquiries and resolving problems.

• At least four years of experience responding to customer inquiries and resolving problems.

03

How many years of work experience do you have responding to customer inquiries and resolving problems via telephone communication in a customer service setting?

• None to less than one year

• One to three years

• Three to five years

• Five years or more

04

Briefly describe your work experience responding to customer inquiries and resolving problems via telephone. If you have no experience, please enter n/a.

05

How many years of work experience do you have responding to customer inquiries and resolving problems via written communication in a customer service setting?

• None to less than one year

• One to three years

• Three to five years

• Five years or more

06

Briefly describe your work experience responding to customer inquiries and resolving problems via written communication. If you have no experience, please enter n/a.

07

How many years of work experience do you have providing customer service in a call center environment? A call/contact center is defined as a centralized office used for receiving or transmitting a large volume of requests by telephone.

• None to less than one year

• One to three years

• Three to five years

• Five years or more

08

Briefly describe your work experience providing customer service in a call center environment. If you have no experience, please enter n/a.

09

Please describe the most difficult customer service experience you have had to handle with an irate customer. Be specific - what was the situation, what was your role, what did you do, and what was the outcome? If you have no experience, please enter n/a.

10

Indicate if you have at least 1 year of experience in the following areas. (Check all that apply.)

• Handling frustrated customers

• Multi-tasking and managing shifting priorities

• Use of computer programs and websites to assist in answering customer questions/inquiries and assist with website navigation

• Researching and gathering information from multiple sources (verbal and/or written) and creating documentation

• None of the above

11

Briefly describe your experience pertaining to the boxes selected in the previous question and years of experience for each. If you have no experience, please enter n/a.

12

Do you have experience working in a remote environment?

• Yes

• No

13

Briefly describe your experience working in a remote environment. What were some of the challenges you faced? How do you focus on your tasks while working remotely? If you have no experience, please enter N/A.

14

Are you available for remote work and do you have secure internet connectivity?

• Yes

• No

15

Are you available to attend mandatory monthly in-person meetings/trainings at the Operations C...