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Remote Back Office Jobs in Whitby, ON (NOW HIRING)

NTT DATA Services

Murex S4C Consultant

Toronto, ON · On-site +1

CA$80K - CA$120K/yr

Partner with Front Office, Back Office, Risk, and other functional teams to understand requirements ... The starting pay range for this remote role is $80,000-120,000. This range reflects the minimum and ...

NTT DATA Services

Murex S4C Consultant

Toronto, ON · On-site +1

CA$80K - CA$120K/yr

Partner with Front Office, Back Office, Risk, and other functional teams to understand requirements ... The starting pay range for this remote role is $80,000-120,000. This range reflects the minimum and ...

Td

Intern/ Co-op Summer 2027

Toronto, ON · On-site +1

Coordinate with various groups (middle office, back office, technology, clients) in resolving ... TD requires employees to reside in the country where the role is located, irrespective of remote ...

New

Resolver

Research Analyst

Toronto, ON · On-site +1

CA$80K - CA$100K/yr

... remote or in-office depending on the needs of their role and in ways that best promote collaboration with your team. * Back in the Office: you will have access to snacks and beverages and in-office ...

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Remote Back Office information

What is a remote back office?

A Remote Back Office job involves performing administrative, data management, and support tasks for a company from a remote location. Responsibilities may include data entry, processing transactions, managing documents, and assisting with customer or internal inquiries. These roles help ensure smooth business operations without direct customer interaction. Remote Back Office employees use digital tools to collaborate with teams and complete tasks efficiently.

What are the key skills and qualifications needed to thrive in the remote back office position?

To thrive as a Remote Back Office professional, you need strong organizational skills, attention to detail, and proficiency in administrative tasks, often supported by a relevant degree or experience in business administration. Familiarity with office software such as Microsoft Office Suite, Google Workspace, and cloud-based CRM or data management systems is typically required. Excellent communication, time management, and problem-solving abilities help set individuals apart in this position. These skills ensure efficient, accurate support of business operations, enabling smooth workflow and effective collaboration across remote teams.

What are the main challenges faced by remote back office professionals and how can they be managed?

Remote Back Office professionals often face challenges such as managing multiple priorities, staying organized without in-person supervision, and maintaining efficient communication with cross-functional teams. To manage these, it's important to establish clear routines, leverage productivity and collaboration tools, and keep open lines of virtual communication. Many find that proactively setting daily goals and maintaining regular check-ins with supervisors and teammates helps them stay focused and aligned with company objectives. Adapting to varied time zones and working independently builds resilience and flexibility, valuable traits in today’s distributed work environments.

What are popular job titles related to Remote Back Office jobs in Whitby, ON?

For Remote Back Office jobs in Whitby, ON, the most frequently searched job titles are:

What job categories do people searching Remote Back Office jobs in Whitby, ON look for?

The top searched job categories for Remote Back Office jobs in Whitby, ON are:

What cities near Whitby, ON are hiring for Remote Back Office jobs?

Cities near Whitby, ON with the most Remote Back Office job openings:

Remote Back Office jobs near you
Infographic showing various Remote Back Office job openings in Whitby, ON as of August 2026, with employment types broken down into 82% Full Time, 14% Part Time, and 4% Contract. Highlights an 100% Remote job distribution.

Customer Support Representative

Toronto, ON • On-site, Remote

Lone Wolf Technologies
See more jobs at Lone Wolf Technologiesexternal

CA$55K - CA$60K/yr

Full-time

Re-posted 4 days ago

Job description

We're here to make real estate transactions simpler. We do that by providing a digital lead-to-close experience for agents, brokers, and their consumers. We've seen a lot of change over the past 30 years-but we've been here to support real estate from day one.
With the diverse landscape of the real estate industry, we want diverse talent! We want to celebrate each other's individuality and embrace our differences to enrich our commonalities and relationships throughout our organization, and we want you to be a part of that.
 
Provide technical support and troubleshooting to our Broker customers on Lone Wolf's Back Office product, working email cases with phone and chat support as secondary channels. Advise customers on product functionality, features, and other support-related inquiries, drawing on accounting knowledge where needed. Facilitate conflict resolution and/or escalation. Successful candidates should possess a passion for serving customers and be committed to providing an exceptional customer experience.
What You'll Do:
  • Support customers through email case work on Lone Wolf's Back Office product, with phone and chat as secondary support channels
  • Log details of all support sessions and customer challenges in the ticketing system
  • Monitor and manage your own case workload and backlog, prioritizing and triaging as needed
  • Work with peers to troubleshoot and resolve issues and share product knowledge
  • Rely on interpersonal skills and product knowledge to diagnose, test, and resolve customer software challenges
  • Efficiently answer customer questions while displaying excellent email and telephone etiquette
  • Work with broker accounts, applying knowledge of Lone Wolf Foundation to support account-level needs
  • Submit Jira tickets for identified bugs or issues and monitor their status through to resolution
  • Facilitate conflict resolution and escalate issues appropriately
  • Recognize opportunities for improving product and customer experience based on the feedback you receive
What You'll Bring:
  • Minimum 2-3 years of experience using or supporting Back Office is a plus
  • 2-3 years of experience in Customer Support preferred
  • Accounting knowledge is ideal
  • Experience with Salesforce, Zendesk, Intercom, or a similar ticketing system preferred
  • Knowledge of Remote Desktop is an asset
  • Chat support experience is a plus
  • Knowledge of Lone Wolf Foundation is a plus
  • Proficient with Microsoft Office Suite or related software
$55,000 - $60,000 a year
Disclaimer:  This Job Description indicates the general nature and level of work expected of the incumbent(s).  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent(s) may be asked to perform other duties in addition to those described above.
Lone Wolf Real Estate Technologies, Inc. is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local municipal law.
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