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Remote B2B Customer Service Jobs in Wisconsin (NOW HIRING)

Staples, Inc.

B2B Sales Representative

Kenosha, WI · On-site +1

... flexibility for remote work on Fridays. Staples is business to business. Youre what binds us ... Convert leads and opportunities into profitable sales while delivering exceptional customer service.

Staples, Inc.

B2B Sales Representative

Kenosha, WI · On-site +1

... flexibility for remote work on Fridays. Staples is business to business. Youre what binds us ... Convert leads and opportunities into profitable sales while delivering exceptional customer service.

Staples, Inc.

B2B Sales Representative

Patch Grove, WI · On-site +1

... flexibility for remote work on Fridays. Staples is business to business. Youre what binds us ... Convert leads and opportunities into profitable sales while delivering exceptional customer service.

Staples, Inc.

B2B Sales Representative

Burlington, WI · On-site +1

... flexibility for remote work on Fridays. Staples is business to business. Youre what binds us ... Convert leads and opportunities into profitable sales while delivering exceptional customer service.

Staples, Inc.

B2B Sales Representative

New Munster, WI · On-site +1

... flexibility for remote work on Fridays. Staples is business to business. Youre what binds us ... Convert leads and opportunities into profitable sales while delivering exceptional customer service.

Staples, Inc.

B2B Sales Representative

Mount Hope, WI · On-site +1

... flexibility for remote work on Fridays. Staples is business to business. Youre what binds us ... Convert leads and opportunities into profitable sales while delivering exceptional customer service.

Staples, Inc.

B2B Sales Representative

Glen Haven, WI · On-site +1

... flexibility for remote work on Fridays. Staples is business to business. Youre what binds us ... Convert leads and opportunities into profitable sales while delivering exceptional customer service.

Staples, Inc.

B2B Sales Representative

Kenosha, WI · On-site +1

... remote work on Fridays. Join a team that powers everyday impact. Quill, a proud member of the ... Whatsneeded-Preferred Qualifications: * 1+ years of sales, account management, customer service, or ...

Staples, Inc.

B2B Sales Representative

Woodworth, WI · On-site +1

... remote work on Fridays. Join a team that powers everyday impact. Quill, a proud member of the ... Whatsneeded-Preferred Qualifications: * 1+ years of sales, account management, customer service, or ...

Staples, Inc.

B2B Sales Representative

Powers Lake, WI · On-site +1

... remote work on Fridays. Join a team that powers everyday impact. Quill, a proud member of the ... Whatsneeded-Preferred Qualifications: * 1+ years of sales, account management, customer service, or ...

Staples, Inc.

B2B Sales Representative

Bloomington, WI · On-site +1

... remote work on Fridays. Join a team that powers everyday impact. Quill, a proud member of the ... Whatsneeded-Preferred Qualifications: * 1+ years of sales, account management, customer service, or ...

Staples, Inc.

B2B Sales Representative

Lyons, WI · On-site +1

... remote work on Fridays. Join a team that powers everyday impact. Quill, a proud member of the ... Whatsneeded-Preferred Qualifications: * 1+ years of sales, account management, customer service, or ...

Staples, Inc.

B2B Sales Representative

Springfield, WI · On-site +1

... remote work on Fridays. Join a team that powers everyday impact. Quill, a proud member of the ... Whatsneeded-Preferred Qualifications: * 1+ years of sales, account management, customer service, or ...

Staples, Inc.

B2B Sales Representative

Beetown, WI · On-site +1

... remote work on Fridays. Join a team that powers everyday impact. Quill, a proud member of the ... Whatsneeded-Preferred Qualifications: * 1+ years of sales, account management, customer service, or ...

Staples, Inc.

B2B Sales Representative

Bagley, WI · On-site +1

... remote work on Fridays. Join a team that powers everyday impact. Quill, a proud member of the ... Whatsneeded-Preferred Qualifications: * 1+ years of sales, account management, customer service, or ...

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Remote B2B Customer Service information

What is a remote B2B customer service representative?

A Remote B2B Customer Service representative is a professional who provides support and assistance to business clients from a remote location, often working from home. Their main responsibilities include addressing client inquiries, resolving issues, processing orders, and ensuring customer satisfaction for business-to-business (B2B) transactions. These representatives use digital communication tools like email, chat, and phone calls to interact with clients, manage accounts, and maintain strong business relationships. They are essential in helping companies retain clients and streamline operations without being physically present in an office.

What are the key skills and qualifications needed to thrive as a remote B2B customer service representative?

To thrive as a Remote B2B Customer Service Representative, you need strong communication skills, problem-solving abilities, and experience in business-to-business client relations, often supported by a high school diploma or equivalent. Familiarity with CRM platforms (like Salesforce or Zendesk), ticketing systems, and remote communication tools is typically required. Exceptional organizational skills, patience, and a proactive approach help build trust and maintain professional relationships with business clients. These skills ensure efficient issue resolution, client satisfaction, and long-term business partnerships in a remote, fast-paced environment.

What are some common challenges faced by remote B2B customer service representatives, and how can they be managed effectively?

Remote B2B Customer Service representatives often encounter challenges such as managing complex client inquiries across different time zones, maintaining clear communication without face-to-face interaction, and handling multiple accounts or platforms simultaneously. Effective time management, strong organizational skills, and proactive communication are key to overcoming these obstacles. Leveraging collaboration tools, participating in regular team check-ins, and seeking ongoing training can help representatives stay aligned with team goals and deliver high-quality service to business clients.

What is the difference between Remote B2B Customer Service vs Remote Technical Support?

AspectRemote B2B Customer ServiceRemote Technical Support
Required CredentialsCustomer service experience, communication skillsTechnical knowledge, troubleshooting skills, certifications (e.g., CompTIA)
Work EnvironmentClient communication, CRM tools, account managementTechnical issue diagnosis, remote troubleshooting tools
Employer & Industry UsageBusiness services, SaaS, B2B companiesIT, software, hardware companies
Search & Comparison IntentCustomer service roles, B2B support jobsTechnical support roles, IT helpdesk jobs

Remote B2B Customer Service focuses on managing client relationships, addressing inquiries, and providing support for business clients. Remote Technical Support involves diagnosing and resolving technical issues, often requiring technical certifications. While both roles serve business clients remotely, B2B Customer Service emphasizes communication and account management, whereas Technical Support centers on technical troubleshooting and problem resolution.

What are popular job titles related to Remote B2B Customer Service jobs in Wisconsin?

For Remote B2B Customer Service jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Remote B2B Customer Service jobs in Wisconsin look for?

The top searched job categories for Remote B2B Customer Service jobs in Wisconsin are:

What cities in Wisconsin are hiring for Remote B2B Customer Service jobs?

Cities in Wisconsin with the most Remote B2B Customer Service job openings:

Remote B2B Customer Service jobs near you

B2B Sales Representative

Staples, Inc.

Kenosha, WI • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 16 days ago

Staples rating

5.7

Company rating: 5.7 out of 10

Based on 639 frontline employees who took The Breakroom Quiz

458th of 739 rated retailers

Job description

This position is a minimum of 4 days in the office at our Lincolnshire, IL location with flexibility for remote work on Fridays.

Staples is business to business. Youre what binds us together.

At Quill, we make it easy for businesses to get the products they need to succeed. We help organizations of all sizes simplify purchasing while delivering an outstanding customer experience.

We're looking for motivated, sales-driven professional who enjoy building relationships, solving customer challenges, and closing business. As a Category Inside Sales Specialist, Print & Promotional, you'll work with existing and prospective customers, uncover opportunities, recommend solutions, and help drive revenue growth. If you're competitive, goal-oriented, and energized by earning incentives for your success, this role offers an exciting opportunity to build your sales career with a trusted industry leader.

Why Join Quill?

  • Competitive base salary plus incentive opportunity
  • Established brand with a strong reputation and loyal customer base
  • Career development and growth opportunities within sales
  • Collaborative team environment with ongoing coaching and support
  • Opportunity to make a direct impact on customer success and company growth

What You'll Do

  • Convert leads and opportunities into profitable sales while delivering exceptional customer service.
  • Partner with Account Managers and Key Account Managers to support high-value customer accounts and strategic projects.
  • Manage inbound and outbound opportunities across multiple lead channels, including web, chat, and sales-generated leads.
  • Build relationships with customers to identify needs and recommend tailored solutions.
  • Maintain a healthy sales pipeline and accurately track opportunities within CRM systems.
  • Collaborate with cross-functional partners including sales teams, merchants, and vendors to deliver customer solutions.
  • Increase customer spend and share of wallet through consultative selling and trusted advisor relationships.
  • Consistently achieve or exceed sales, revenue, and margin goals.

What You Bring

  • A competitive spirit and passion for achieving results.
  • Strong communication, negotiation, and relationship-building skills.
  • Confidence engaging customers and influencing purchasing decisions.
  • Ability to thrive in a fast-paced, performance-driven environment.
  • Strong organizational and time management skills.
  • Resilience, persistence, and a positive attitude when facing challenges.
  • Customer-focused mindset with a commitment to delivering value.
  • Desire to learn, grow, and contribute to team success.

Basic Qualifications

  • Minimum 1 year of sales, business development, customer service, or related experience.
  • Strong verbal and written communication skills.
  • Proven ability to influence, present, and engage customers effectively.
  • Self-motivated with a track record of meeting goals.
  • High School Diploma or GED.

Prefered Qualifications

  • Experience selling or supporting print and promotional products and solutions.

What We Offer

  • Competitive base pay plus incentive opportunity
  • 112 hours of PTO
  • 7 paid holidays plus 1 floating holiday
  • 401(k) with company match
  • Medical, dental, vision, and wellness programs
  • Associate-led Business Resource Groups
  • Employee discounts across Staples and retail offerings

  • Professional development and career advancement opportunities

The salary rangerepresentsthe expected compensation for this role at the time of posting. The specificbasepay may be influenced by a variety of factors to include the candidate's experience, skill set, education, business considerations, geography, and internal equity.Some roles may also be eligible for overtime pay,in accordance withfederal and state requirements.

At Staples, inclusion is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers expectations through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Required
    Preferred
      Job Industries
      • Sales & Marketing

      What Staples employees say

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      Benefits

      Hours and flexibility

      Workplace

      Get the full story on Breakroom

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      About Staples

      Sourced by ZipRecruiter

      Staples is the country's largest operator of office supplies superstores, offering a vast selection of products at low prices, primarily to small business owners. The company has a strong online presence and operates over 994 stores in the U.S. and 40 warehouses/fulfillment centers. The company was founded by Leo Kahn and Thomas G. Stemberg, and opened its first store in Brighton, Massachusetts on May 1, 1986. By 1996, it had reached the Fortune 500, and later acquired the office supplies company Quill Corporation. Staples provides office and school supplies, office furnishings, electronics, software, snack and beauty products, as well as offering printing and technological services. The company has a strong commitment to innovation and customer service.

      Industry

      Retail

      Company size

      10,000+ Employees

      Headquarters location

      Framingham, MA, US

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