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Remote B2B Customer Service Jobs in Wisconsin (NOW HIRING)

Staples, Inc.

B2B Sales Representative

Bagley, WI · On-site +1

... remote work on Fridays. Join a team that powers everyday impact. Quill, a proud member of the ... Whatsneeded-Preferred Qualifications: * 1+ years of sales, account management, customer service, or ...

Staples, Inc.

B2B Sales Representative

Kenosha, WI · On-site +1

... remote work on Fridays. Join a team that powers everyday impact. Quill, a proud member of the ... Whatsneeded-Preferred Qualifications: * 1+ years of sales, account management, customer service, or ...

Staples, Inc.

B2B Sales Representative

East Troy, WI · On-site +1

... remote work on Fridays. Join a team that powers everyday impact. Quill, a proud member of the ... Whatsneeded-Preferred Qualifications: * 1+ years of sales, account management, customer service, or ...

Staples, Inc.

B2B Sales Representative

Beetown, WI · On-site +1

... remote work on Fridays. Join a team that powers everyday impact. Quill, a proud member of the ... Whatsneeded-Preferred Qualifications: * 1+ years of sales, account management, customer service, or ...

Staples, Inc.

B2B Sales Representative

Lyons, WI · On-site +1

... flexibility for remote work on Fridays. Staples is business to business. Youre what binds us ... Convert leads and opportunities into profitable sales while delivering exceptional customer service.

Staples, Inc.

B2B Sales Representative

Burlington, WI · On-site +1

... flexibility for remote work on Fridays. Staples is business to business. Youre what binds us ... Convert leads and opportunities into profitable sales while delivering exceptional customer service.

Staples, Inc.

B2B Sales Representative

Burlington, WI · On-site +1

... flexibility for remote work on Fridays. Staples is business to business. Youre what binds us ... Convert leads and opportunities into profitable sales while delivering exceptional customer service.

Staples, Inc.

B2B Sales Representative

Bloomington, WI · On-site +1

... flexibility for remote work on Fridays. Staples is business to business. Youre what binds us ... Convert leads and opportunities into profitable sales while delivering exceptional customer service.

Staples, Inc.

B2B Sales Representative

Glen Haven, WI · On-site +1

... flexibility for remote work on Fridays. Staples is business to business. Youre what binds us ... Convert leads and opportunities into profitable sales while delivering exceptional customer service.

Staples, Inc.

B2B Sales Representative

Salem, WI · On-site +1

... remote work on Fridays. Join a team that powers everyday impact. Quill, a proud member of the ... Whatsneeded-Preferred Qualifications: * 1+ years of sales, account management, customer service, or ...

Staples, Inc.

B2B Sales Representative

Mount Hope, WI · On-site +1

... remote work on Fridays. Join a team that powers everyday impact. Quill, a proud member of the ... Whatsneeded-Preferred Qualifications: * 1+ years of sales, account management, customer service, or ...

Staples, Inc.

B2B Sales Representative

Bristol, WI · On-site +1

... remote work on Fridays. Join a team that powers everyday impact. Quill, a proud member of the ... Whatsneeded-Preferred Qualifications: * 1+ years of sales, account management, customer service, or ...

Staples, Inc.

B2B Sales Representative

Kansasville, WI · On-site +1

... remote work on Fridays. Join a team that powers everyday impact. Quill, a proud member of the ... Whatsneeded-Preferred Qualifications: * 1+ years of sales, account management, customer service, or ...

Staples, Inc.

B2B Sales Representative

New Munster, WI · On-site +1

... remote work on Fridays. Join a team that powers everyday impact. Quill, a proud member of the ... Whatsneeded-Preferred Qualifications: * 1+ years of sales, account management, customer service, or ...

Staples, Inc.

B2B Sales Representative

Burlington, WI · On-site +1

... remote work on Fridays. Join a team that powers everyday impact. Quill, a proud member of the ... Whatsneeded-Preferred Qualifications: * 1+ years of sales, account management, customer service, or ...

Staples, Inc.

B2B Sales Representative

Patch Grove, WI · On-site +1

... remote work on Fridays. Join a team that powers everyday impact. Quill, a proud member of the ... Whatsneeded-Preferred Qualifications: * 1+ years of sales, account management, customer service, or ...

Staples, Inc.

B2B Sales Representative

Kenosha, WI · On-site +1

... remote work on Fridays. Join a team that powers everyday impact. Quill, a proud member of the ... Whatsneeded-Preferred Qualifications: * 1+ years of sales, account management, customer service, or ...

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All JobsB2B Customer Service JobsRemote B2B Customer Service JobsRemote B2B Customer Service Jobs in Wisconsin

Remote B2B Customer Service information

What is a remote B2B customer service representative?

A Remote B2B Customer Service representative is a professional who provides support and assistance to business clients from a remote location, often working from home. Their main responsibilities include addressing client inquiries, resolving issues, processing orders, and ensuring customer satisfaction for business-to-business (B2B) transactions. These representatives use digital communication tools like email, chat, and phone calls to interact with clients, manage accounts, and maintain strong business relationships. They are essential in helping companies retain clients and streamline operations without being physically present in an office.

What are the key skills and qualifications needed to thrive as a remote B2B customer service representative?

To thrive as a Remote B2B Customer Service Representative, you need strong communication skills, problem-solving abilities, and experience in business-to-business client relations, often supported by a high school diploma or equivalent. Familiarity with CRM platforms (like Salesforce or Zendesk), ticketing systems, and remote communication tools is typically required. Exceptional organizational skills, patience, and a proactive approach help build trust and maintain professional relationships with business clients. These skills ensure efficient issue resolution, client satisfaction, and long-term business partnerships in a remote, fast-paced environment.

What are some common challenges faced by remote B2B customer service representatives, and how can they be managed effectively?

Remote B2B Customer Service representatives often encounter challenges such as managing complex client inquiries across different time zones, maintaining clear communication without face-to-face interaction, and handling multiple accounts or platforms simultaneously. Effective time management, strong organizational skills, and proactive communication are key to overcoming these obstacles. Leveraging collaboration tools, participating in regular team check-ins, and seeking ongoing training can help representatives stay aligned with team goals and deliver high-quality service to business clients.

What is the difference between Remote B2B Customer Service vs Remote Technical Support?

AspectRemote B2B Customer ServiceRemote Technical Support
Required CredentialsCustomer service experience, communication skillsTechnical knowledge, troubleshooting skills, certifications (e.g., CompTIA)
Work EnvironmentClient communication, CRM tools, account managementTechnical issue diagnosis, remote troubleshooting tools
Employer & Industry UsageBusiness services, SaaS, B2B companiesIT, software, hardware companies
Search & Comparison IntentCustomer service roles, B2B support jobsTechnical support roles, IT helpdesk jobs

Remote B2B Customer Service focuses on managing client relationships, addressing inquiries, and providing support for business clients. Remote Technical Support involves diagnosing and resolving technical issues, often requiring technical certifications. While both roles serve business clients remotely, B2B Customer Service emphasizes communication and account management, whereas Technical Support centers on technical troubleshooting and problem resolution.

What are popular job titles related to Remote B2B Customer Service jobs in Wisconsin?

For Remote B2B Customer Service jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Remote B2B Customer Service jobs in Wisconsin look for?

The top searched job categories for Remote B2B Customer Service jobs in Wisconsin are:

What cities in Wisconsin are hiring for Remote B2B Customer Service jobs?

Cities in Wisconsin with the most Remote B2B Customer Service job openings:

Remote B2B Customer Service jobs near you

Associate Customer Service Representative, B2B

Kohler Co.

Kohler, WI • Remote

$16.25 - $22.25/hr

Full-time

Posted 16 days ago

Job description

Location:Remote - Kohler, WI (must live within 75 miles of Kohler, WI)

Opportunity

The Associate Customer Service Representative (B2B) provides world-class support to domestic, international, wholesale, retail, and eCommerce customers. Acting as the primary customer point of contact, this role ensures seamless communication and resolution of inquiries while maintaining a proactive and problem-solving approach.

Specific Responsibilities

  • Customer Support: Lead point of contact managing customer inquiries via phone and email, including inventory checks, purchase order status updates, lead times, pricing inquiries, claims, returns, and more.
  • Order Management: Seamlessly execute Customer Service processes and manage orders through entry, order discrepancies, fulfillment, shipments, tracking, cancellations, pricing, claims, warranty, quotes, etc.
  • Operational Insight: Learn and maintain familiarity with products, applications, and physical distribution network principles to effectively assist customers through order fulfillment.
  • Self-Service Tools: Gain knowledge, advocate, and promote self-service tools including KCIC, SharePoint, & EDI to empower customer autonomy.
  • Customer Experience: Drive first contact resolution prioritizing and responding to customer inquiries in a gracious manner, within service level standards.
  • Project Support: As assigned by Supervisor/Team Leader; focus areas include process improvement, cost reduction, and customer experience improvement initiatives.
  • Adherence: Consistently adhere to assigned policies, schedules, and procedures to ensure optimal service coverage and team reliability.

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