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Remote B2B Customer Service Jobs in Washington (NOW HIRING)

Transworld Business Advisors Commonwealth (VA, MD, DE, & WV)

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B2B Sales Consultant With High Earning Potential (NoVA & Maryland)

Arlington, VA · Remote

$150K - $1M/yr

Access to proven systems, marketing, training, CRM, and national buyer networks * Opportunity to ... services that successfully bring buyers and sellers together. From business brokerage, franchise ...

MasterCard

B2B Field Marketing Manager

Arlington, VA · Remote

Together with our customers, we're helping build asustainableeconomy where everyone can prosper. We ... Mastercard Services Marketing is seeking an experienced B2B Field Marketing Manager to help drive ...

Allegis Group

Business Development Executive

Hanover, MD · Remote

Work Location- Remote About CareerCircle CareerCircle is a modern talent platform built to connect ... customer service, and more. CareerCircle goes beyond staffing - we're building talent pipelines and ...

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Remote B2B Customer Service information

What is a remote B2B customer service representative?

A Remote B2B Customer Service representative is a professional who provides support and assistance to business clients from a remote location, often working from home. Their main responsibilities include addressing client inquiries, resolving issues, processing orders, and ensuring customer satisfaction for business-to-business (B2B) transactions. These representatives use digital communication tools like email, chat, and phone calls to interact with clients, manage accounts, and maintain strong business relationships. They are essential in helping companies retain clients and streamline operations without being physically present in an office.

What are the key skills and qualifications needed to thrive as a remote B2B customer service representative?

To thrive as a Remote B2B Customer Service Representative, you need strong communication skills, problem-solving abilities, and experience in business-to-business client relations, often supported by a high school diploma or equivalent. Familiarity with CRM platforms (like Salesforce or Zendesk), ticketing systems, and remote communication tools is typically required. Exceptional organizational skills, patience, and a proactive approach help build trust and maintain professional relationships with business clients. These skills ensure efficient issue resolution, client satisfaction, and long-term business partnerships in a remote, fast-paced environment.

What are some common challenges faced by remote B2B customer service representatives, and how can they be managed effectively?

Remote B2B Customer Service representatives often encounter challenges such as managing complex client inquiries across different time zones, maintaining clear communication without face-to-face interaction, and handling multiple accounts or platforms simultaneously. Effective time management, strong organizational skills, and proactive communication are key to overcoming these obstacles. Leveraging collaboration tools, participating in regular team check-ins, and seeking ongoing training can help representatives stay aligned with team goals and deliver high-quality service to business clients.

What is the difference between Remote B2B Customer Service vs Remote Technical Support?

AspectRemote B2B Customer ServiceRemote Technical Support
Required CredentialsCustomer service experience, communication skillsTechnical knowledge, troubleshooting skills, certifications (e.g., CompTIA)
Work EnvironmentClient communication, CRM tools, account managementTechnical issue diagnosis, remote troubleshooting tools
Employer & Industry UsageBusiness services, SaaS, B2B companiesIT, software, hardware companies
Search & Comparison IntentCustomer service roles, B2B support jobsTechnical support roles, IT helpdesk jobs

Remote B2B Customer Service focuses on managing client relationships, addressing inquiries, and providing support for business clients. Remote Technical Support involves diagnosing and resolving technical issues, often requiring technical certifications. While both roles serve business clients remotely, B2B Customer Service emphasizes communication and account management, whereas Technical Support centers on technical troubleshooting and problem resolution.

What are the most commonly searched types of B2B Customer Service jobs in Washington?

The most popular types of B2B Customer Service jobs in Washington are:

What are popular job titles related to Remote B2B Customer Service jobs in Washington?

For Remote B2B Customer Service jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Remote B2B Customer Service jobs in Washington look for?

The top searched job categories for Remote B2B Customer Service jobs in Washington are:

What cities in Washington are hiring for Remote B2B Customer Service jobs?

Cities in Washington with the most Remote B2B Customer Service job openings:

Remote B2B Customer Service jobs near you

Enterprise Account Executive (Remote B2B SaaS)

Ketch

Washington, DC • Remote

$300K - $375K/yr

Full-time

Posted 5 days ago

Job description

About Ketch

Ketch is modern privacy management software that keeps customer data clean, permissioned, and AI-ready, so brands can power growth without regulatory or reputational risk.

The market came to us. GDPR and CCPA turned privacy from a legal afterthought into a funded, board-level requirement, and the wave of US state laws that followed means most enterprises are now managing a patchwork of overlapping obligations with tooling that was never built for it. AI sharpens the problem further: models are only as trustworthy as the permissions underneath them, and companies are finding that the data they have is not always data they are allowed to use.

That is the wedge. Ketch is a SaaS platform that sits underneath the customer data stack, capturing and enforcing permissions across every device, browser, system, and model a brand touches. It turns compliance spend into an asset by making previously unusable data available for advertising, analytics, and AI.

The results are measurable, and they are what you will sell on:

  • 80% improvement in operational efficiency through workflow automation
  • 23% lift in customer purchase intent when data collection practices are built around transparency, control, retention, and clear data sharing
  • 12x ROI against legacy tooling, with low-code maintenance and auditable records that stand up to a regulator

Customers back that up publicly. Ketch holds a 4.6 out of 5 satisfaction score on G2 across more than 140 verified reviews, and earned 22 badges across 41 reports in the Summer 2026 cycle, spanning consent management, DSAR, data privacy management, cookie tracking, and sensitive data discovery.

Ketch ranks #1 in Enterprise Usability, Results, and Relationship for consent management, and #1 in DSAR Momentum. Fewer than one in fifty products across G2's reports earn Leader recognition at all.

For a seller, this is a rare combination: a category with mandatory budget behind it, a buyer actively looking for an answer, third-party proof that shortens every deal, and a product that gets to talk about revenue rather than risk avoidance. 

 
About Our Team:
The successful candidate will join our team of Account Executives, Sales Engineers, Inside Sales Representatives, and BDRs. Through our work, we bring Ketch values of passion, growth, grit, collaboration, and integrity to life. Ketch is growing rapidly and we’re scaling our team to help further accelerate our growth. Our new colleague will enjoy working in a fast-paced environment.  
 
About The Role:
In this role, you will develop a deep understanding of potential customer challenges, appropriately map Ketch solutions to needs, understand organizational dynamics, quantify business value, shape the business case for action and close business. The successful candidate will work well with colleagues across other functions including marketing, customer experience, product management, legal, and finance.
Responsibilities
  • Pipeline Generation – Source and qualify new business opportunities that fit our ICP. Develop roughly 30% of your annual book of business. Advance inbound and partner generated opportunities. Maintain appropriate pipeline hygiene and coverage.
  • Relationship Development – Gain a deep understanding of the target customer’s business, relevant processes and challenges. Ensure the right questions are being asked and answered. Bring unique value to every interaction.  Develop relationships with multiple buying personas within the account.
  • Value Framing – Connect a prospect’s business objectives (both functional and corporate) with the Ketch solution. Do the math. Construct a compelling business case. Pain the picture of a better future. Tell the story.
  • Sales Execution – Conduct effective account discovery. Apply MEDDPICC throughout the sales cycle. Develop pitch and proposal material as appropriate. Make responsible, effective use of company assets. Handle objections. Document activities in Salesforce. Drive opportunities to Closed/Won.
  • Product Knowledge – Develop high-level functional and technical understanding of Ketch products.  Align product demonstrations to customer needs. 
Experience

  • 5+ years of quota-carrying, consultative sales at a SaaS company

  • 2+ years of average deal sizes in range from $150K to $500K

Qualifications and Characteristics
  • Demonstrated ability to translate a technical solution into measurable business value
  • Results-driven mindset and proven ability to beat sales targets
  • History of success in working as part of a virtual global team environment 
  • Exceptional time management and people alignment skills
  • Bachelor’s degree or equivalent
  • Able to legally work in the United States
  • English language fluency (spoken and written) 
The US Base Salary range for this full-time position is $150,000 - $187,500 + commission + equity + benefits, with an OTE of $300 - $375K. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Information collected and processed as part of any job applications you choose to submit is subject to Ketch's Applicant and Employee Privacy Notice.
Ketch is proud to be an equal opportunity employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.

If you have a need that requires accommodation, please let us know by emailing nicole.jeans@ketch.com.

Ketch is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Ketch does not accept agency resumes. Please do not forward resumes to our jobs alias, Ketch employees, or any other organization location. Ketch is not responsible for any fees related to unsolicited resumes.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.