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Remote B2B Customer Service Jobs in Minnesota (NOW HIRING)

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Remote B2B Customer Service information

What is a remote B2B customer service representative?

A Remote B2B Customer Service representative is a professional who provides support and assistance to business clients from a remote location, often working from home. Their main responsibilities include addressing client inquiries, resolving issues, processing orders, and ensuring customer satisfaction for business-to-business (B2B) transactions. These representatives use digital communication tools like email, chat, and phone calls to interact with clients, manage accounts, and maintain strong business relationships. They are essential in helping companies retain clients and streamline operations without being physically present in an office.

What are the key skills and qualifications needed to thrive as a remote B2B customer service representative?

To thrive as a Remote B2B Customer Service Representative, you need strong communication skills, problem-solving abilities, and experience in business-to-business client relations, often supported by a high school diploma or equivalent. Familiarity with CRM platforms (like Salesforce or Zendesk), ticketing systems, and remote communication tools is typically required. Exceptional organizational skills, patience, and a proactive approach help build trust and maintain professional relationships with business clients. These skills ensure efficient issue resolution, client satisfaction, and long-term business partnerships in a remote, fast-paced environment.

What are some common challenges faced by remote B2B customer service representatives, and how can they be managed effectively?

Remote B2B Customer Service representatives often encounter challenges such as managing complex client inquiries across different time zones, maintaining clear communication without face-to-face interaction, and handling multiple accounts or platforms simultaneously. Effective time management, strong organizational skills, and proactive communication are key to overcoming these obstacles. Leveraging collaboration tools, participating in regular team check-ins, and seeking ongoing training can help representatives stay aligned with team goals and deliver high-quality service to business clients.

What is the difference between Remote B2B Customer Service vs Remote Technical Support?

AspectRemote B2B Customer ServiceRemote Technical Support
Required CredentialsCustomer service experience, communication skillsTechnical knowledge, troubleshooting skills, certifications (e.g., CompTIA)
Work EnvironmentClient communication, CRM tools, account managementTechnical issue diagnosis, remote troubleshooting tools
Employer & Industry UsageBusiness services, SaaS, B2B companiesIT, software, hardware companies
Search & Comparison IntentCustomer service roles, B2B support jobsTechnical support roles, IT helpdesk jobs

Remote B2B Customer Service focuses on managing client relationships, addressing inquiries, and providing support for business clients. Remote Technical Support involves diagnosing and resolving technical issues, often requiring technical certifications. While both roles serve business clients remotely, B2B Customer Service emphasizes communication and account management, whereas Technical Support centers on technical troubleshooting and problem resolution.

What cities in Minnesota are hiring for Remote B2B Customer Service jobs?

Cities in Minnesota with the most Remote B2B Customer Service job openings:

Infographic showing various Remote B2B Customer Service job openings in Minnesota as of August 2026, with employment types broken down into 60% Full Time, and 40% Contract. Highlights an 100% Remote job distribution.

B2B Sales Representative

Global Payments, Inc.

Minneapolis, MN • On-site, Remote

$40K/mo

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago


Job description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Ready to take your career Global?
Make your mark at one of the biggest names in payments. We're looking for a B2B Outside Sales Representative to join our ever-evolving Genuis® team and help shape the future of global commerce.
What you'll own
• Drive sales for Genius® and other Global Payments solutions to small and mid-sized businesses across restaurant, retail, and service industries.
• Own and manage a consistent pipeline through field prospecting, digital outreach,and local networking.
• Deliver consultative, value-based presentations both in-person and virtually to demonstrate how Genius® helps businesses streamline payments, improve operations, and increase customer loyalty.
• Collaborate with your District Manager to identify new opportunities, set appointments, and close sales within a short cycle.
• Maintain accurate pipeline and activity tracking in Atlas and Salesforce, including call notes, follow-ups, and client communications.
What you'll bring
• Proven success in B2B sales, preferably in SaaS, fintech, or merchant services. (minimum of one year of B2B or B2C Outside Sales experience)
• Strong communication, presentation, and negotiation skills-comfortable building relationships and selling both face to face and virtually.
• High energy, self-motivated, results driven, with a competitive spirit and a team-oriented mind set
• Professional presence and genuine ability to connect with business owners and earn trust quickly.
• Comfortable spending 75% of the time in the field with a valid driver's license
• Must live within 2 hours of the job posting location.
It's a bonus if you have
• A proven ability to upsell and cross-sell existing merchants on new features, software add-ons, and hardware upgrades.
• Experience working with the restaurant or retail industries is a plus.
• Two full years of B2B Outside Sales experience.
About the team
Our inclusive and global team wins together every day. We're proud to have the best minds in the industry, who can learn from as your career grows. -its unmatched, Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.
What makes a Globalpayer
Globalpayers think like a client, act like an owner, and win as one team. We're curious and innovative- always finding a better way to deliver impact. We empower each other to make decisions and it's our passion that drives excellence in everything we set out to do.
Does this sound like you? then you sound like a Globalpayer. Apply now to take your career global.
Benefits
Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/
Compensation
Ready to grow your career and your paycheck? Here's the breakdown
• Annual On-Target Earnings (OTE): $90k-120 plus
• Base Salary pay is $40K+
• Monthly Commission
• Residual Income: Keep earning monthly from the accounts you build
• Your total compensation will depend on your skills, performance, and territory.
Diversity and EEO Statements
Global Payments is an organization that stands against racism, intolerance and injustice in all its forms - one that respects, honors and celebrates the diversity of our team members and the differences among us. Our commitment to fostering a company culture that values and respects Inclusion and Diversity is steadfast. Standing together as one company, we will continue to work to drive positive change for the communities in which we live and work and stamp out injustice.
#LI-AT1
#LI- Remote
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpayments.com.