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Remote Azure Support Engineer Jobs in Washington

Celonis

Senior Customer Support Engineer

Washington, DC · On-site +1

$100K - $117K/yr

Our support engineers are familiar with the everyday challenges organizations face when deploying ... As part of the 2nd Level Support Team you will take over the technical support (remote) of our ...

Abacus Technology

Sr. Cloud Architect (Azure)

Washington, DC · Remote

$72 - $93.75/hr

Abacus Technology is seeking a Cloud Architect to provide technical support of Microsoft Azure ... Bachelor's degree in science, technology, engineering, mathematics, or a related field; Master ...

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Remote Azure Support Engineer information

What are the key skills and qualifications needed to thrive as a Remote Azure Support Engineer, and why are they important?

To thrive as a Remote Azure Support Engineer, you need a strong understanding of Microsoft Azure services, cloud computing concepts, and troubleshooting methodologies, typically backed by a degree in computer science or a related field. Familiarity with tools like Azure Portal, PowerShell, Azure CLI, and certifications such as Microsoft Certified: Azure Administrator Associate are highly valuable. Excellent problem-solving abilities, communication skills, and a customer-focused mindset help you resolve issues efficiently and provide high-quality support remotely. These skills and qualifications are vital to ensuring system reliability, resolving technical challenges quickly, and maintaining customer satisfaction in a dynamic cloud environment.

What are some common challenges faced by Remote Azure Support Engineers and how can they be managed effectively?

Remote Azure Support Engineers often encounter challenges such as troubleshooting complex cloud environments without physical access to client infrastructure, managing multiple high-priority tickets simultaneously, and keeping up with frequent Azure updates. Effective communication skills and a structured approach to problem-solving are essential, as much of the support work involves collaborating with customers and internal teams through virtual channels. Staying current with Azure documentation and actively participating in knowledge-sharing within the team can help engineers resolve issues efficiently and stay ahead of technological changes.

What is a Remote Azure Support Engineer?

A Remote Azure Support Engineer is an IT professional who provides technical assistance and troubleshooting for Microsoft Azure cloud services, working from a remote location. They help customers resolve issues related to Azure infrastructure, networking, security, and application deployment. These engineers typically communicate with clients via email, chat, or phone to diagnose and solve problems, implement solutions, and ensure optimal use of Azure services. In addition, they may provide guidance on best practices, monitor system performance, and escalate complex issues as needed.

What is the difference between Remote Azure Support Engineer vs Remote Cloud Support Engineer?

AspectRemote Azure Support EngineerRemote Cloud Support Engineer
CertificationsAzure Certifications (e.g., AZ-104, AZ-303)Cloud certifications (e.g., AWS, Azure, Google Cloud)
Work EnvironmentRemote, supporting Azure cloud servicesRemote, supporting multiple cloud platforms
Industry UsagePrimarily in organizations using Microsoft AzureIn organizations using various cloud providers
Job FocusAzure-specific support and troubleshootingSupport across multiple cloud environments

The Remote Azure Support Engineer specializes in supporting Microsoft Azure services, requiring Azure-specific certifications and knowledge. In contrast, the Remote Cloud Support Engineer offers support across various cloud platforms, including Azure, AWS, and Google Cloud. Both roles are remote and involve troubleshooting cloud issues, but the Azure Support Engineer focuses solely on Azure environments, making it ideal for organizations heavily invested in Microsoft cloud solutions.

What are the most commonly searched types of Azure Support Engineer jobs in Washington? The most popular types of Azure Support Engineer jobs in Washington are:
What are popular job titles related to Remote Azure Support Engineer jobs in Washington? For Remote Azure Support Engineer jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Remote Azure Support Engineer jobs in Washington look for? The top searched job categories for Remote Azure Support Engineer jobs in Washington are:
What cities in Washington are hiring for Remote Azure Support Engineer jobs? Cities in Washington with the most Remote Azure Support Engineer job openings:
Remote Azure Support Engineer jobs near you
Infographic showing various Remote Azure Support Engineer job openings in Washington as of May 2026, with employment types broken down into 28% Full Time, and 72% Part Time. Highlights an 34% Physical, 11% Hybrid, and 55% Remote job distribution.

Senior Customer Support Engineer

Celonis

Washington, DC • On-site, Remote

$100K - $117K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 9 days ago

Job description

Celonis is the global leader in Process Intelligence and the pioneer of Process Mining technology. As one of the world's fastest-growing enterprise SaaS companies, we are changemakers pushing the boundaries of what's possible. We invest heavily in advanced AI capabilities-specifically our Process Intelligence Graph-to turn data insights into immediate business action. We believe there is a massive opportunity to unlock global productivity and sustainability by placing intelligence at the core of every business process. Join our mission to make processes work for people, companies, and the planet.
The Team:
Celonis Support Services team operates a 3-Level Support model, which includes a dedicated highly-trained team of Celonis experts located in our Celonis Support Center. Our support engineers are familiar with the everyday challenges organizations face when deploying Celonis software and can quickly diagnose and support the questions regarding product-related issues our customers face, and provide technical support for Celonis On-Premise and Cloud-based Execution Management System products. You will report directly to the Team Lead Customer Support and ideally you will be based in Washington, DC.
The Role:
As part of the 2nd Level Support Team you will take over the technical support (remote) of our global customers and partners for all questions related to our software. You will form the interface between our customers, partners and our customer success & delivery, development and product management organization. We are looking for someone eager to become an expert in Celonis Process Intelligence Software and to grow our Customer Support organization in our Raleigh office.
The work you'll do:
  • Provide 2nd Level Support for Customer using Celonis On-Premise and Intelligent Business Cloud products
  • Named technical contact for Premium Support Customers
  • Accept, qualify, drive, and resolve complex Tickets, which have been forwarded or escalated to 2nd Level, according to our ITSM processes
  • Qualify problems or defects for handover and collaboration with 3rd Level
  • KPI adherence based on external Service Level Agreements and Organizational Level Agreements
  • Participate and drive regular Root Cause Analysis (RCA) cycles to improve our Support Knowledge base
  • Prepare and deliver Webcasts to customers and support staff on selected technical topics
  • Collaborate with customers based on given and preferred communication channels
  • Contribute to Continual Service Improvement (CSI) cycles and initiatives of Celonis and Celonis Support Organization.
  • Coverage of on-call rotations as part of the global team.

The qualifications you need:
  • You hold a Bachelor of Computer Science or related degree
  • Role requires and active Government Clearance (Public Trust, Secret or Top Secret) with 18 months - 2 years of remaining eligibility
  • Have a minimum 6 years of proven 2nd Support Level experience in handling international customer inquiries in consideration of Service Level Agreements.
  • Demonstrated use of AI in support administration, troubleshooting, documentation etc.
  • Proficient in at least one programming language e.g. Java, or in a scripting language e.g. Python
  • Have experience with database systems (SAP HANA, Oracle, MS SQL Server)
  • Goal-oriented, independent, and structured approach to the analysis and solution of complex problems in virtual and cloud-based environments
  • Have senior customer communication and handling skills
  • Strong customer service focus
  • Passionate about topics like Execution Management, Process Mining, Big Data, Data Lake

Visa sponsorship is not offered for this role.
The base salary range below is for the role in the specified location, based on a Full Time Schedule.
Total compensation package will include base salary + bonus/commission + equity + benefits (health, dental, life, 401k, and paid time off). Please note that the base salary range is a guideline, and that the actual total compensation offer will be determined based on various factors, including, but not limited to, applicant's qualifications, skills, experiences, and location.
The base salary range below is for the role in Washington, D.C. based on a Full Time Schedule.
$100,000-$117,000 USD
What Celonis can offer you:
  • Pioneer Innovation: Work with the global leader in Process Mining and the Process Intelligence Graph to shape the future of AI-driven business operations.
  • Ownership from Day 1: Every full-time "Celonaut" is an owner, receiving Restricted Stock Units (RSUs) and merit-based refresh grants.
  • Unrivaled Family Support: Benefit from our inclusive parental leave policy-24 weeks of fully paid leave for primary carers and 12 weeks for supporting carers, available from your first day of employment.
  • Work-Life Integration: Enjoy Unlimited PTO (in applicable regions) and generous PTO globally, as well as a flexible hybrid work model that balances remote focus with vibrant office collaboration.
  • Continuous Growth: Elevate your skills through our 70-20-10 learning framework, mentorship programs, and access to a dedicated learning platform.
  • Holistic Well-being: Prioritize your health with subsidized Wellhub memberships, mental health counseling, and dedicated "Wellness Weeks" that prioritize work/life balance.
  • Drive Sustainability: Participate in annual Impact Days, where you receive paid time off to volunteer for community and environmental causes with your local office, or virtually.
  • Global Inclusion & Belonging: Find community through our Inclusion Think Tank and participate in our annual Inclusion Days, ensuring every voice is heard and valued.
  • Value-Driven Impact: Join a mission-led organization where our core values-Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future-drive every decision.

About Us:
Celonis makes processes work - for people, companies, and the planet. Powered by process mining and AI, the Celonis Process Intelligence Platform integrates process data and business context to create a living digital twin of business operations. We enable thousands of companies worldwide to understand how their business actually runs and, together with their partners, build intelligent solutions that transform and continuously improve the way they operate - unlocking billions in value. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.
Get familiar with the Celonis Process Intelligence Platform by watching this video.
Celonis Inclusion Statement:
At Celonis, we believe our people make us who we are and that "The Best Team Wins". We know that the best teams are made up of people who bring different perspectives to the table. And when everyone feels included, able to speak up and knows their voice is heard - that's when creativity and innovation happen.
Your Privacy:
Any information you submit to Celonis as part of your application will be processed in accordance with Celonis' Accessibility and Candidate Notices
By submitting this application, you confirm that you agree to the storing and processing of your personal data by Celonis as described in our Privacy Notice for the Application and Hiring Process.
Please be aware of common job offer scams, impersonators and frauds. Learn more here.

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