Remote Azure Support Engineer Jobs in Washington

IntelliGRC is a growing, product-led startup building a powerful web app for Governance, Risk, and Compliance management. Our customers are Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs) who use IntelliGRC to manage portfolios of tenants and ensure continuous audit readiness and compliance. Our engineering team is looking for a Technical Support Engineer with at least 3 years of experience who is ready to play a key part on a small but growing team. This is a foundational role with real ownership. You’ll own escalations from the moment they leave Tier 1 Support to the moment engineering has a written, reproducible cause, and you’ll set the standard for how that work gets done.

What You’ll Do:

·         Own the Escalation: Tier 1 hands you a symptom, and you deliver a confident answer, whether it’s a root cause, a simple answer, or a data fix. Tier 1 counts on you to know where it stands before the customer asks.

·         Start in the Logs: Trace ticket information through service logs to find concrete explanations for described behaviors.

·         Query Data When Needed: Ground answers in real production data. Follow documented and traceable procedures to gain read-only production access. You’ll understand the underlying schema well enough to answer “did this record ever exist, and who changed it” from the audit trail.

·         Reproduce It Yourself: Get to the failure from the user’s side of the screen and help developers and QA analysts do the same.

·         Write for Multiple Audiences: Serve as the bridge between support, engineering, and product. You understand root causes and intended behaviors well enough to communicate necessary change to developers, behavior explanations to support.

·         Log as You Go: Every investigation keeps a running written record of findings, queries, counts, and where you left off. Long investigations get handed over and picked back up weeks later. The log is the deliverable, not your memory.

·         Turn Repeats into Leverage: Work with Tier 1 to track similar questions and build ready-made answers. When the same question arrives multiple times, it becomes a runbook, a saved query, or a filed platform issue.

What We’re Looking For (Minimum Qualifications)

·         Experience: 3+ years in technical support, support engineering, or production operations. Experience supporting a SaaS product strongly preferred.

·         SQL You Can Work In: Joins, aggregates, and window functions against a schema you have never seen, using the table definitions to orient yourself.

·         Log Analysis: Azure Log Analytics, Splunk, Datadog. The tool matters less than turning “it broke around 2pm yesterday” into a query that finds the error.

·         Browser Level Debugging: Reproduce a reported issue as the user, and read the network and console panels to tell a client problem from a server one.

·         Production Discipline: Documented permission grants with read-only access until a write is genuinely needed. Maintain strict tenant-access boundaries and keep detailed records of all actions.

·         Intellectual Honesty: You are comfortable saying “I don’t know yet.” We would rather have an open question than a confident guess in a bug report.

Nice to Have

·         Compliance Depth: Working knowledge of CMMC, NIST 800-171, NIST 800-53, FedRAMP, or SOC 2. If you have sat on either side of an audit, our customers’ urgency will make immediate sense.

·         Code Reading: Enough C# or TypeScript to follow a request from the client through the server to a query. You will not write features, but that trace is often where the rule reveals itself.

·         Browser Automation: Playwright or a similar tool, for repro cases worth keeping.

·         AI Discipline: We run investigations with agentic tooling. We care that you can make efficient use of these tools while also verifying outputs and understanding the full context.

·         Multi Tenant SaaS: Experience supporting systems with real data separation and access boundaries.

·         B2B Workflows: Permissions and roles, integrations, audit logs, data exports, and admin settings.

Access Requirements

This role holds standing access to production data belonging to federal contractors, including their compliance evidence and assessment records. Applicants must be a US citizen or lawful permanent resident, and must pass a background check before production access is granted. You will sign confidentiality terms covering customer data as a condition of employment

IntelliGRC Inc. is redefining Governance, Risk, and Compliance (GRC) for Managed Service Providers (MSP). We are seeking a Sales Engineer specializing in GRC and Cyber Compliance, to be the technical authority on our Sales team. If you have a deep understanding of SOC 2, ISO 27001, CMMC, RMF, and other frameworks, you can hold the room with executives and assessors alike and are motivated by turning compliance depth into closed business, this role is for you.