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Remote Automotive Service Manager Jobs in Indiana

Autocar, LLC

WM Service Manager

Hagerstown, IN · On-site +1

The WM Service Manager serves as the primary liaison between the OEM and assigned waste management ... Location: Remote/Hybrid What We Offer * Competitive compensation that recognizes your skills ...

Guitar Center

Lesson Advisor

Brownsburg, IN · On-site +1

... managing inbound and outbound calls, coordinating lesson schedules, and delivering excellent customer service. This role may be performed in a hybrid, remote, or on-site environment, based on ...

Valeo

Quality Technician

Elkhart, IN · On-site +1

$17.25 - $23.25/hr

We are an automotive supplier partner to automakers and new mobility actors worldwide. Our vision ... Meet regularly with the North American Service Manager to provide status on completed work * Attend ...

ForgeFit

Remote Customer Service Specialist

Indianapolis, IN · On-site +1

$16.25 - $21.50/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Keep accurate records of customer interactions using CRM * Proactively follow up on customer needs ...

ForgeFit

Remote Customer Service Specialist

Fort Wayne, IN · On-site +1

$16.75 - $22.25/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Keep accurate records of customer interactions using CRM * Proactively follow up on customer needs ...

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Remote Automotive Service Manager information

What is the difference between Remote Automotive Service Manager vs Remote Automotive Technician?

AspectRemote Automotive Service ManagerRemote Automotive Technician
Required CredentialsManagement certifications, automotive service experienceASE certifications, technical training
Work EnvironmentOversees service operations remotely, interacts with staff and customersProvides technical support remotely, diagnostics, troubleshooting
Employer & Industry UsageAutomotive service centers, dealerships, fleet managementRemote diagnostics companies, automotive repair services

The Remote Automotive Service Manager focuses on overseeing service operations and managing teams remotely, requiring management skills and certifications. In contrast, the Remote Automotive Technician provides technical support and diagnostics remotely, emphasizing technical certifications and hands-on expertise. Both roles are integral to automotive service industries but differ in responsibilities and skill sets.

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Remote Automotive Service Manager jobs near you
WM Service Manager

WM Service Manager

Autocar, LLC

Hagerstown, IN • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement

Posted 19 days ago

Job description

Description
Position at Autocar, LLC
Autocar, LLC, a manufacturer of severe-duty vocational trucks carrying the first specialized truck brand in North America, is the only American-owned and operated original equipment manufacturer (OEM) of trucks. Autocar's severe-duty vocational trucks provide customers with the perfect tool for their jobs with the most uptime, support, and impact on their bottom line. Autocar collaborates with customers to build trucks to their exact specifications and needs. Autocar promises to provide trucks that deliver the best value, provide the best service, and provide a complete solution for customers' needs.
Summary:
The WM Service Manager serves as the primary liaison between the OEM and assigned waste management customer accounts. This role is responsible for ensuring optimal fleet performance, maximizing vehicle uptime, coordinating service support, and driving customer satisfaction. The manager partners closely with Sales, dealers, and internal engineering/service teams to deliver proactive solutions, resolve issues, and support long-term account growth.
Location: Remote/Hybrid
What We Offer
  • Competitive compensation that recognizes your skills, experience, and impact
  • Performance-based annual bonuses that reward results and contributions
  • Comprehensive medical, dental, and vision coverage to support your well-being
  • 401(k) with a 4% company match to help you invest in your future
  • 8 paid company holidays to rest, recharge, and maintain work-life balance

What You'll Do
  • Own and expand relationships with major waste management customers
  • Act as the primary liaison between Autocar and assigned accounts
  • Drive customer satisfaction, retention, and long-term growth
  • Partner with Sales to identify upsell, cross-sell, and fleet expansion opportunities
  • Lead business reviews focused on uptime, performance, and total cost of ownership
  • Coordinate with dealer service networks to ensure timely maintenance and repairs
  • Analyze telematics and fleet data to uncover performance improvements
  • Support new vehicle onboarding, training, and ongoing operational success
  • Resolve escalated service issues and advocate for customer needs internally

Qualifications
  • Bachelor's degree in engineering, Business, or related field (or equivalent experience)
  • 5+ years of experience in heavy-duty trucks, waste industry, fleet management, OEM operations, or related field
  • Proven experience working with dealer networks and service operations
  • Strong understanding of refuse/waste truck applications or vocational vehicle usage preferred
  • Familiarity with telematics, diagnostics, and fleet performance tools

Skills & Competencies
  • Strong account management and customer ownership mindset
  • Ability to identify growth opportunities and influence buying decisions
  • Technical aptitude in heavy-duty vehicles and systems
  • Excellent problem-solving and root cause analysis skills
  • Effective cross-functional collaboration (Sales, Engineering, Service)
  • Data-driven decision-making and analytical thinking
  • Strong communication and presentation skills
  • Ability to manage multiple stakeholders and priorities

Growth & Culture
  • Opportunities for continuous learning and professional development
  • Exposure to innovative technologies and enterprise-level data solutions
  • A collaborative, team-oriented environment where your ideas are valued
  • The chance to make a meaningful impact across a global organization

Job Duties Disclaimer:
The duties and responsibilities outlined here are representative but not exhaustive of the tasks that the employee may be required to perform. Management reserves the right to modify, add, or remove duties and to assign other tasks as necessary to meet business needs.
Equal Employment Opportunity:
Autocar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other characteristic protected by law.
Reasonable Accommodations (ADA Compliance):
Autocar complies with the Americans with Disabilities Act (ADA) and provides reasonable accommodations to qualified individuals with disabilities. Employees who require assistance or accommodation should contact Human Resources.

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