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Remote Auto Collections Jobs (NOW HIRING)

Upstart

Operations Manager, Auto Collections

OR · Remote

Foster a collaborative and engaging remote team culture through consistent communication, team huddles, recognition, and development initiatives * Support the scaling of the Auto Collections ...

Upstart

Operations Manager, Auto Collections

Foster a collaborative and engaging remote team culture through consistent communication, team huddles, recognition, and development initiatives * Support the scaling of the Auto Collections ...

61st Street Service Corp

$24.76 - $33.17/hr

Self-Pay Collections Specialist II The 61st Street Service Corporation, provides administrative and ... Responsibilities include handling of inbound calls generated by an auto-dialer to secure payment ...

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Remote Auto Collections information

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How much do remote auto collections jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for remote auto collections in the United States is $21.46, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.04 per hour, depending on experience, location, and employer.

What are Remote Auto Collections?

Remote Auto Collections refers to the process of collecting overdue payments on auto loans or leases by working remotely, rather than from a traditional office setting. Professionals in this role contact customers by phone, email, or online platforms to discuss past-due accounts, set up payment plans, and resolve delinquencies. The objective is to recover outstanding balances while maintaining positive customer relationships and adhering to company policies and legal guidelines. This job usually requires strong communication skills, familiarity with collections software, and a good understanding of financial regulations.

What are some common challenges faced by Remote Auto Collections specialists, and how can they be effectively managed?

Remote Auto Collections specialists often encounter challenges such as difficulty reaching customers, handling disputes, and maintaining effective communication without face-to-face interaction. Managing these challenges involves using a variety of contact methods (calls, emails, texts), leveraging digital tools to track interactions, and developing strong negotiation skills to resolve payment issues. Building rapport and staying organized are key, as is collaborating closely with team members and supervisors to share best practices and escalate complex cases when necessary.

What are the key skills and qualifications needed to thrive as a Remote Auto Collections Specialist, and why are they important?

To thrive as a Remote Auto Collections Specialist, you need strong negotiation, communication, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with collections software, CRM systems, and telephone systems is common, and some employers may require certification in debt collection practices. Outstanding interpersonal skills, empathy, and resilience help professionals manage difficult conversations and maintain customer relationships. These skills ensure effective debt recovery while preserving customer goodwill and adhering to legal and ethical standards.

What is the difference between Remote Auto Collections vs Auto Loan Collector?

AspectRemote Auto CollectionsAuto Loan Collector
CredentialsTypically requires collections or finance certifications, high school diploma or equivalentSimilar credentials, often with collections or finance experience
Work EnvironmentRemote, primarily phone and computer-basedUsually in-office or remote, focused on debt recovery
Industry UsageUsed across auto finance companies, banks, and lendersCommonly employed by auto lenders and collection agencies
Search/Comparison IntentPeople comparing remote collection roles in auto financeIndividuals looking into auto loan debt recovery jobs

Remote Auto Collections and Auto Loan Collector roles share similar credentials and industry usage, focusing on debt recovery within auto finance. The main difference lies in the work setting, with Remote Auto Collections emphasizing remote work, while Auto Loan Collectors may work in-office or remotely. Both roles involve similar skills and are integral to auto lending companies' collections processes.

Infographic showing various Remote Auto Collections job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $44,646 per year, or $21.5 per hour.
Operations Manager, Auto Collections

Operations Manager, Auto Collections

Upstart

OR • Remote

Other

Posted 18 days ago

Job description

The Team: 

Upstart's Auto Collections team supports borrowers across the full delinquency lifecycle, helping customers navigate repayment while protecting customer experience, compliance, and portfolio performance. The team is focused on scaling a high-performing Auto collections operation as Upstart continues to invest in and grow its Auto lending portfolio.

As the Operations Manager, Auto Collections at Upstart, you will lead a team of Collections Specialists responsible for driving repayment outcomes and delivering empathetic, compliant customer interactions. You will play a key role in coaching and developing frontline talent, improving operational performance, and helping shape the future of Auto Collections processes and strategy as the business scales.

How you'll make an impact

  • Lead, coach, and develop a team of Collections Specialists supporting Upstart's Auto portfolio across all stages of delinquency
  • Drive team performance against key operational metrics, including collection rate, action rate, payment resolution outcomes, and customer experience measures
  • Conduct regular coaching sessions, one-on-ones, and performance development conversations to improve individual and team effectiveness
  • Partner cross-functionally with Compliance, Analytics, Workforce Management, Training, and Product teams to improve operational execution and customer outcomes
  • Identify trends, operational gaps, and process improvement opportunities using portfolio and performance data
  • Foster a collaborative and engaging remote team culture through consistent communication, team huddles, recognition, and development initiatives
  • Support the scaling of the Auto Collections organization by helping refine processes, documentation, and operational best practices
  • Ensure collection activities are executed in compliance with company policies, regulatory requirements, and customer experience standards

Minimum Qualifications 

  • 3+ years of experience leading frontline teams in collections, customer operations, or contact center environments
  • Experience managing performance in a KPI-driven environment with accountability for operational metrics and team outcomes
  • Experience coaching and developing employees through structured performance management, one-on-ones, and development planning
  • Experience using operational performance data and reporting to drive decision-making and improve team effectiveness

Preferred Qualifications

  • Knowledge of Auto collections operations, including repossession processes, title-related servicing, reinstatements, or secured lending practices
  • Ability to identify process improvement opportunities and influence operational enhancements across teams
  • Skills in building engagement and team connectivity within remote or distributed work environments
  • Experience partnering cross-functionally with Compliance, Analytics, Product, or Workforce Management teams
  • Ability to balance customer experience, operational performance, and compliance requirements in a fast-paced environment

Position location This role is available in the following locations: Remote 

Travel requirements As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions' cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time.

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