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Remote Application Support Jobs in Pflugerville, TX

Eliassen Group

P2 Application Support Engineer

Austin, TX · Remote

$40 - $50/hr

Friday is remote in Austin, TX Our client seeks a P2 Application Support Engineer to join a second-level support team responsible for stability, reliability, and performance of a financial technology ...

Revel Staffing

IT Support Supervisor

Austin, TX · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...

KEYENCE

Field Application Engineer '27

Austin, TX · On-site +1

$53K - $80K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Multiple ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

Steer

Technical Support Specialist - Remote

Austin, TX · On-site +1

About The Role As a Technical Support Associate, you'll be part of a growing team responsible for ... Prior success in a remote work environment. * Direct SaaS or startup experience. * Highly polished ...

Mytech Partners

Service Desk Technician II

Austin, TX · On-site +1

$50K - $80K/yr

Support for advanced client issues such as application support, outage resolution, and fulfilling ... Availability for on call responsibilities for remote and onsite at client offices. * Acquire new ...

Sageworks

Support Analyst

Austin, TX · On-site +1

This position will be located at our office in Raleigh, NC, Austin, TX, or remote. What You'll Do ... application procedures. If you need assistance or an accommodation due to a disability, you may ...

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All JobsApplication Support JobsRemote Application Support JobsRemote Application Support Jobs in Pflugerville, TX

Remote Application Support information

See Pflugerville, TX salary details

$29.2K

$151.6K

$193.8K

How much do remote application support jobs pay per year?

As of Aug 10, 2026, the average yearly pay for remote application support in Pflugerville, TX is $151,621.00, according to ZipRecruiter salary data. Most workers in this role earn between $98,800.00 and $192,800.00 per year, depending on experience, location, and employer.

What is the difference between Remote Application Support vs Remote Help Desk Support?

AspectRemote Application SupportRemote Help Desk Support
Primary FocusSupporting specific software applications and troubleshooting issuesProviding general technical assistance for hardware, software, and network issues
Required SkillsApplication troubleshooting, software knowledge, scriptingBasic hardware/software troubleshooting, customer service
Work EnvironmentClient systems, software environments, remote access toolsHelp desk ticket systems, remote support tools
CertificationsITIL, CompTIA A+, Microsoft certificationsCompTIA A+, HDI Support Center Analyst

Remote Application Support specialists focus on troubleshooting and maintaining specific software applications, while Remote Help Desk Support staff handle a broader range of technical issues across hardware and software. Both roles require technical certifications and often operate in remote environments, but their scope and expertise differ.

What are the key skills and qualifications needed to thrive as a remote application support professional?

To thrive as a Remote Application Support professional, you need strong troubleshooting skills, a solid understanding of software systems, and typically a degree in IT or a related field. Familiarity with remote desktop tools, ticketing systems like Jira or ServiceNow, and knowledge of databases or scripting languages are often required. Excellent communication, patience, and problem-solving abilities are vital for resolving user issues and building trust remotely. These skills ensure timely and effective resolution of technical problems, directly supporting business continuity and user satisfaction.

What are some common challenges faced by remote application support professionals and how can they be managed?

Remote Application Support professionals often encounter challenges such as troubleshooting complex issues without physical access to client systems and maintaining clear communication with users across different time zones. Effective problem-solving relies heavily on strong technical documentation, remote diagnostic tools, and proactive follow-up. Building rapport with end-users and collaborating closely with development and IT teams also helps in resolving issues efficiently and minimizing downtime.

What is a remote application support role?

Remote application support jobs are generally responsible for providing remote support for computer software or mobile applications. Whenever issues arise, you help customers troubleshoot problems, instruct them on usage, and help them install updates or add-ons to improve performance and security. Positions include remote application support specialists, remote application support analysts, and remote application support engineers. Some application support jobs are client-facing, where you provide customer service and immediate technical support while other positions are more analytical and collect data and information about issues and recommend changes to developers and engineers.

More about Remote Application Support jobs
What are popular job titles related to Remote Application Support jobs in Pflugerville, TX? For Remote Application Support jobs in Pflugerville, TX, the most frequently searched job titles are:
What job categories do people searching Remote Application Support jobs in Pflugerville, TX look for? The top searched job categories for Remote Application Support jobs in Pflugerville, TX are:
What cities near Pflugerville, TX are hiring for Remote Application Support jobs? Cities near Pflugerville, TX with the most Remote Application Support job openings:
Remote Application Support jobs near you
Infographic showing various Remote Application Support job openings in Pflugerville, TX as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $151,621 per year, or $72.9 per hour.

P2 Application Support Engineer

Eliassen Group

Austin, TX • Remote

$40 - $50/hr

Contractor

Medical, Dental, Vision, Life, Retirement

Posted 6 days ago

Job description

Description:

Hybrid Monday - Thursday. Friday is remote in Austin, TX

Our client seeks a P2 Application Support Engineer to join a second-level support team responsible for stability, reliability, and performance of a financial technology platform supporting thousands of advisors. The role investigates, troubleshoots, and resolves complex incidents escalated from Level 1, collaborates with software engineering and SRE teams for code-level or infrastructure interventions, and operates within an agile, DevOps-oriented culture. The position requires on-site presence in Southwest Austin Monday through Thursday with remote work on Fridays and offers growth opportunities with a clear advancement path.

Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $40.00 to $50.00/hr. w2

JN -082026-108154

Responsibilities:
  • Provide second-level technical support for custom and third-party applications across web, API, and data services on Azure App Service, Functions, Container Apps, Service Bus, Azure SQL, Cosmos DB, Storage, and Data Factory.
  • Analyze telemetry, logs, and metrics using Azure Application Insights, Log Analytics, and Kusto/KQL to identify root causes and performance bottlenecks.
  • Reproduce defects, capture findings, and coordinate escalations with Software Engineering squads and SREs for code or infrastructure changes.
  • Own the lifecycle of support tickets including prioritization, stakeholder communication, documentation, and closure within SLAs.
  • Maintain functional understanding of applications, Azure infrastructure, and related business processes across modern (.NET, React) and legacy (Angular, .NET Framework 4.x) stacks.
  • Document troubleshooting steps, solutions, and runbooks to build team knowledge.
  • Participate in Agile ceremonies and contribute to reliability and stability improvements.
  • Identify recurring issues and recommend process or application enhancements.
  • Collaborate with infrastructure and security teams to implement monitoring, alerts, and automated remediation.
  • Troubleshoot integrations for third-party APIs, SSO (OAuth/OIDC), and file transfers.
  • Work with limited oversight and participate in periodic off-hours or on-call rotation.
  • Champion a culture of collaboration, accountability, and service excellence.
Experience Requirements:
  • Experience in application or technical support (L2 or similar).
  • Ability to troubleshoot distributed .NET or JavaScript/TypeScript applications in Azure.
  • Proficiency analyzing logs and metrics with Azure Monitor and Kusto/KQL.
  • Strong SQL skills and familiarity with MS SQL Server and NoSQL such as Cosmos DB.
  • Understanding of web architectures and RESTful APIs.
  • Experience with Azure services including App Service, Functions, Storage, Application Insights, Log Analytics, Container Apps, Service Bus, Data Factory.
  • Working knowledge of Git workflows and CI/CD with Azure DevOps or GitHub Actions.
  • Effective communication and ability to translate technical findings for non-technical stakeholders.
  • Ability to work independently and as part of a team with strong time management.
  • Customer service orientation with focus on resolution and satisfaction.
  • Desired: Experience with Scrum or Kanban, basic scripting in PowerShell or Bash, exposure to C#/.NET and React/TypeScript, networking fundamentals, OAuth/OIDC SSO, ITIL, financial services or fintech, Cosmos DB.
Education Requirements:
  • Bachelor’s degree in Computer Science, Information Technology, Information Systems, or related field, or equivalent practical experience.
  • Typically 2-5 years of relevant experience in application support, technical support, DevOps, or software engineering in an agile environment.
  • Demonstrated success resolving production issues in cloud or hybrid architectures, preferably Azure.
  • Experience supporting .NET, C#, or React/TypeScript solutions is desired.
  • Certifications desired: Microsoft Azure Fundamentals (AZ-900), Azure Administrator Associate (AZ-104) or Azure Developer Associate, ITIL Foundation, Agile or Scrum.
Recruitment Transparency Notice
 
Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening and hiring process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team (noreply@eliassen.com, 781-808-2924) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group’s use of these tools, including AI tools, as part of the application and hiring process.
 

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:

· When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.

· Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group.

If you have any indication of fraudulent activity, please contact fraud@eliassen.com.

 
About Eliassen Group:
 
Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients’ capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve.
 
Eliassen is committed to building a diverse and inclusive team from a variety of backgrounds, perspectives, and skills. We are an Equal Opportunity and Affirmative Action Employer and all employment decisions are based on merit, performance, and business needs. Eliassen does not discriminate on the basis of race, color, gender identity or expression, sexual preference or orientation, sex (including pregnancy, childbirth, and related medical conditions), marital status, creed, religion, physical or mental disability, genetic information, military or veteran status, age, ancestry, national origin, citizenship status, prohibited criminal record inquiries of applicants and employees, or any other category protected by federal, state, or local laws.
 
Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!
 
Eliassen Group logo

About Eliassen Group

Sourced by ZipRecruiter

Eliassen Group provides strategic consulting and talent solutions to drive our clients' innovation and business results. Our purpose is to positively impact the lives of our employees, clients, consultants, and the communities in which we operate. Leveraging over 30 years of success, our expertise in talent solutions, life sciences consulting, Agile consulting, cloud services, risk management, business optimization, and managed services enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA, and with offices from coast to coast, Eliassen Group offers local community presence and deep networks, as well as national reach.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Reading, MA, US

Year founded

1989

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