Post sale support of existing customers on an ongoing basis with high level product training and ... Remote #light scattering #HPLC #Imaging
Post sale support of existing customers on an ongoing basis with high level product training and ... Remote #light scattering #HPLC #Imaging
Post sale support of existing customers on an ongoing basis with high level product training and ... Key Words#LI-Remote #light scattering #HPLC #ImagingEmployment Type: OTHER
Post sale support of existing customers on an ongoing basis with high level product training and ... Key Words#LI-Remote #light scattering #HPLC #ImagingEmployment Type: OTHER
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Remote Application Support information
See Fallbrook, CA salary details
$32.5K - $49.2K
12% of jobs
$49.2K - $65.8K
3% of jobs
$65.8K - $82.5K
2% of jobs
$82.5K - $99.2K
5% of jobs
$106.1K is the 25th percentile. Wages below this are outliers.
$99.2K - $115.9K
6% of jobs
$115.9K - $132.5K
5% of jobs
$132.5K - $149.2K
3% of jobs
$149.2K - $165.9K
0% of jobs
$165.9K - $182.6K
0% of jobs
$182.6K - $199.2K
0% of jobs
The median wage is $202.6K / yr.
$199.2K - $215.9K
63% of jobs
$32.5K
$168.9K
$215.9K
How much do remote application support jobs pay per year?
What is a Remote Application Support role?
What is the difference between Remote Application Support vs Remote Help Desk Support?
| Aspect | Remote Application Support | Remote Help Desk Support |
|---|---|---|
| Primary Focus | Supporting specific software applications and troubleshooting issues | Providing general technical assistance for hardware, software, and network issues |
| Required Skills | Application troubleshooting, software knowledge, scripting | Basic hardware/software troubleshooting, customer service |
| Work Environment | Client systems, software environments, remote access tools | Help desk ticket systems, remote support tools |
| Certifications | ITIL, CompTIA A+, Microsoft certifications | CompTIA A+, HDI Support Center Analyst |
Remote Application Support specialists focus on troubleshooting and maintaining specific software applications, while Remote Help Desk Support staff handle a broader range of technical issues across hardware and software. Both roles require technical certifications and often operate in remote environments, but their scope and expertise differ.
What are the key skills and qualifications needed to thrive as a Remote Application Support professional, and why are they important?
What are some common challenges faced by Remote Application Support professionals and how can they be managed?
What Are Remote Application Support Jobs?
Remote application support jobs are generally responsible for providing remote support for computer software or mobile applications. Whenever issues arise, you help customers troubleshoot problems, instruct them on usage, and help them install updates or add-ons to improve performance and security. Positions include remote application support specialists, remote application support analysts, and remote application support engineers. Some application support jobs are client-facing, where you provide customer service and immediate technical support while other positions are more analytical and collect data and information about issues and recommend changes to developers and engineers.
Full-time
Posted 19 days ago
Job description
Waters Corporation seeks to add a Field Application Scientist to its Commercial team to cover the assigned territory.
Reporting into the Market Application Specialist Senior Manager, you will assist sales, sales development, and customer success initiatives for Wyatt Light Scattering and Aura instrumentation.ย
- Proactively ensure assigned accounts/territory develops new sales opportunities collaborating with the local sales team through the provision of onsite seminars, technical consulting, and application feasibility test (demonstrations).
- Manage early-stage opportunities until they reach a technical close.
- Master technical application support during the sales process including post sales visits including training, customer success initiatives, advanced troubleshooting, and data analysis.
- Post sale support of existing customers on an ongoing basis with high level product training and application support to drive repeat sales.
- Develop strong application knowledge and depth to serve as a recognized authority for process optimization and development in the biopharmaceutical, specialty chemical, and academic markets.
- Build and present technical papers about key applications at industry seminars, conferences, and symposiums.
- Identify and develop application solutions that provide high value to biopharmaceutical and gene therapy markets.
- Advise the transfer of knowledge and data from application feasibility studies, industrial and academic applications and technical journals and publications to product management for development.
- Based in a home office and interact daily with customers via email, phone and on-site visits.
- Executing programs following the annual business plan to develop business and achieve the target sales growth.
- Maintain and continue to develop an outstanding knowledge of our products, their applications, and our competitorsโ offerings.
- Supervise driven activity and industry trends, further competitive solutions to meet sales goals.
- Timely submit weekly reports, monthly highlights, marketing intelligence, and other related reports for defined territory to supervisor.
- Continually work with your Senior Manager to maintain accurate and current records of proposals, opportunities, accounts, contacts, and actions through salesforce within defined territory.
- Sell new products by establishing key customers relationships and understanding customer application needs.
- Up to 70% of your time will be spent on travel, with a regional focus on the territory
- PhD in Chemistry, Biochemistry or equivalent
- Masterโs or bachelorโs degree with 5+ years of relevant work experience.ย
- Five (5) years of hands-on experience with HPLC and Light Scattering instruments
- Knowledge of polymer and protein techniquesย
- Strong communication and social skills, basic digital literacy
- Driving record in good standingย
- Excellent written and verbal communication skills and an excellent familiarity with basic lab techniques, instrumentation, and software. ย
- Excellent organization, motivation, attention to detail, and communication skills are a must.
Waters Corporation (NYSE:WAT)ย is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, our innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology. We collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance. Through a shared culture of relentless innovation, our passionate team of ~16,000 colleagues turn scientific challenges into breakthroughs that improve lives worldwide. ย
Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.
#LI-Remote
#light scattering
#HPLC
#Imaging
About Waters Senior Living
Sourced by ZipRecruiter
Company size
51 - 200 Employees
Headquarters location
Hopkins, MN, US
Year founded
1998