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Remote Application Support Manager Jobs in Springfield, PA

KEYENCE

Field Application Engineer

Blue Bell, PA · On-site +1

$54K - $81K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begin July 2026 Multiple U.S ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

TEKsystems

Remote Mortgage Underwriter

Philadelphia, PA · Remote

$22.02 - $39.93/hr

This team would manage that specific case load, identify which ones have the potential to clear and ... Application Deadline This position is anticipated to close on Jun 20, 2026. About TEKsystems We're ...

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All JobsRemote Application Support Manager JobsRemote Application Support Manager Jobs in Springfield, PA

Remote Application Support Manager information

See Springfield, PA salary details

$57.5K

$101K

$156.1K

How much do remote application support manager jobs pay per year?

As of Jun 19, 2026, the average yearly pay for remote application support manager in Springfield, PA is $100,953.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,200.00 and $119,800.00 per year, depending on experience, location, and employer.

What is the difference between Remote Application Support Manager vs Remote Application Support Specialist?

AspectRemote Application Support ManagerRemote Application Support Specialist
Required CredentialsBachelor's degree in IT or related field; certifications like HDI Support Center AnalystAssociate's or Bachelor's degree; certifications like CompTIA A+ or HDI Support Center Analyst
Work EnvironmentOversees support teams, manages escalations, and coordinates support activities remotelyProvides direct technical support to users remotely, troubleshooting application issues
Employer & Industry UsageCommon in IT service management, tech companies, and large organizationsFound in IT support departments across various industries, including healthcare, finance, and tech

The Remote Application Support Manager focuses on overseeing support teams and managing support operations remotely, while the Remote Application Support Specialist provides direct technical assistance to users. Both roles require technical knowledge and certifications, but the manager's role involves leadership and coordination, whereas the specialist's role is hands-on troubleshooting.

What does a Remote Application Support Manager do?

A Remote Application Support Manager oversees teams that provide technical support and maintenance for software applications from remote locations. They coordinate issue resolution, manage service requests, and ensure high-quality support for end-users or clients. Their responsibilities include monitoring application performance, implementing support strategies, training staff, and collaborating with other IT professionals to improve system functionality and user satisfaction. Strong communication skills and technical expertise are essential for this role.

How does a Remote Application Support Manager typically collaborate with cross-functional teams to resolve complex technical issues?

As a Remote Application Support Manager, you will often coordinate with development, QA, and infrastructure teams to troubleshoot and resolve complex application issues. This collaboration usually involves regular virtual meetings, shared documentation, and real-time communication tools to ensure everyone is aligned and updates are tracked efficiently. Strong communication skills are essential, as you'll need to translate technical issues for non-technical stakeholders and provide clear action plans. Building strong relationships across departments helps streamline problem resolution and fosters a supportive remote work environment.

What are the key skills and qualifications needed to thrive as a Remote Application Support Manager, and why are they important?

To thrive as a Remote Application Support Manager, you need expertise in application support, incident management, and a solid understanding of ITIL processes, often backed by a degree in computer science or related field. Familiarity with ticketing systems like ServiceNow, monitoring tools, and certifications such as ITIL Foundation are typically required. Strong leadership, communication, and problem-solving skills are essential for managing remote teams and ensuring customer satisfaction. These competencies are crucial for delivering consistent support, resolving technical issues efficiently, and maintaining seamless operations across distributed environments.
What job categories do people searching Remote Application Support Manager jobs in Springfield, PA look for? The top searched job categories for Remote Application Support Manager jobs in Springfield, PA are:
What cities near Springfield, PA are hiring for Remote Application Support Manager jobs? Cities near Springfield, PA with the most Remote Application Support Manager job openings:
Remote Application Support Manager jobs near you

Application Support Engineer (L3)

Phorest

Philadelphia, PA • Remote

Full-time

Medical, Dental, Life, Retirement

Posted 24 days ago

Job description

Hiring Location

This is a remote position. We are accepting applications from candidates in the following locations for this exciting opportunity:

  • USA: Arizona, Connecticut, Florida, Illinois, Maryland, Massachusetts, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Texas and Utah

  • Canada: Ontario, Quebec

About Phorest

Phorest powers over 11,000 hair, beauty, and medi-spa businesses using our software across the globe. Our aim is to capture 25% of the market globally — that’s one million businesses and a billion-dollar company.

We’re continuing to grow and are excited to add a new member to the team. You’ll join a group of highly motivated individuals working together to help Phorest grow even faster.

The Opportunity

You will join the Salon Operations product group and work with our engineers and product managers to be the voice of the customer and ensure we are aware of, and fixing their pain points. On your journey, you will become a subject matter expert in Salon Management and the Back of House areas of the platform ensuring our clients receive the best possible experience.

What You Will Do:

  • Delivering a high standard of technical customer service and building strong customer relationships

  • Production issue troubleshooting, resolution, and root cause analysis - you will have access and learn to use our advanced production monitoring tools

  • Be part of a team of software engineers, attending stand-ups, and planning sessions

  • Investigation of reported issues in the system to make sure we are responding to clients needs in a timely manner.

  • Escalation of appropriate issues to the Product and Development teams

  • Creating and maintaining concise and clear knowledge articles

  • Mentoring for Level 2 (L2) engineers to help them progress in their career

Who you are:

  • Application support experience for high traffic web / cloud based systems, or experience in other technical roles like QA or software engineering

  • Experience with relational databases (MySQL, PostgreSQL, etc.)

  • Experience working with APIs (REST/JSON, GraphQL)

  • Ability to read and analyse application and/or database logs

  • Demonstrated ability to exercise judgement to determine appropriate solutions to complex customer technical issues

  • Ability to effectively collaborate with folks across multiple disciplines to ensure that key business needs are addressed

  • Ability to adapt quickly to changing priorities and customer needs

  • Growth mindset - willingness to hone and develop your skills

  • Basic understanding of fundamentals of programming


Nice to have:

  • Experience with one or more SaaS logging or reporting platforms

  • Experience working with applications deployed on AWS Infrastructures

  • Working knowledge of Java

  • Working knowledge of frontend technologies (HTML / Javascript / Ember / React Native / Swing)

Benefits

???? Phorest currently offers a range of fully employer-paid benefits including Medical, Dental, Life, AD&D, Short Term Disability, an EAP, and wellness perks.

???? Employees also have access to optional extras, such as a 401(k) and a range of upgraded insurance options.

???? Career development is important to us. We even have our own in-house Learning and Development/Business coach and many online resources including LinkedIn learning.

???? We like to have fun, build camaraderie through regular social events.

???? Phorest also encourages Employee Resource Groups, you will have the opportunity to join or champion a club, society, or group.

Phorest is an equal opportunities employer. We value diversity at our company and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.