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Remote Application Support Manager Jobs in Georgia

Newell Brands

Atlanta, GA / Remote Reports To: Manager, IT Cyber Security Company Overview Newell Brands (NASDAQ ... Support the security of AI-enabled applications, large language models (LLMs), and AI services by ...

KEYENCE

Field Application Engineer '27

Atlanta, GA · On-site +1

$53K - $80K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Irvine ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

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All JobsApplication Support JobsRemote Application Support Manager JobsRemote Application Support Manager Jobs in Georgia

Remote Application Support Manager information

What does a remote application support manager do?

A Remote Application Support Manager oversees teams that provide technical support and maintenance for software applications from remote locations. They coordinate issue resolution, manage service requests, and ensure high-quality support for end-users or clients. Their responsibilities include monitoring application performance, implementing support strategies, training staff, and collaborating with other IT professionals to improve system functionality and user satisfaction. Strong communication skills and technical expertise are essential for this role.

What are the key skills and qualifications needed to thrive as a remote application support manager?

To thrive as a Remote Application Support Manager, you need expertise in application support, incident management, and a solid understanding of ITIL processes, often backed by a degree in computer science or related field. Familiarity with ticketing systems like ServiceNow, monitoring tools, and certifications such as ITIL Foundation are typically required. Strong leadership, communication, and problem-solving skills are essential for managing remote teams and ensuring customer satisfaction. These competencies are crucial for delivering consistent support, resolving technical issues efficiently, and maintaining seamless operations across distributed environments.

How does a remote application support manager typically collaborate with cross-functional teams to resolve complex technical issues?

As a Remote Application Support Manager, you will often coordinate with development, QA, and infrastructure teams to troubleshoot and resolve complex application issues. This collaboration usually involves regular virtual meetings, shared documentation, and real-time communication tools to ensure everyone is aligned and updates are tracked efficiently. Strong communication skills are essential, as you'll need to translate technical issues for non-technical stakeholders and provide clear action plans. Building strong relationships across departments helps streamline problem resolution and fosters a supportive remote work environment.

What is the difference between Remote Application Support Manager vs Remote Application Support Specialist?

AspectRemote Application Support ManagerRemote Application Support Specialist
Required CredentialsBachelor's degree in IT or related field; certifications like HDI Support Center AnalystAssociate's or Bachelor's degree; certifications like CompTIA A+ or HDI Support Center Analyst
Work EnvironmentOversees support teams, manages escalations, and coordinates support activities remotelyProvides direct technical support to users remotely, troubleshooting application issues
Employer & Industry UsageCommon in IT service management, tech companies, and large organizationsFound in IT support departments across various industries, including healthcare, finance, and tech

The Remote Application Support Manager focuses on overseeing support teams and managing support operations remotely, while the Remote Application Support Specialist provides direct technical assistance to users. Both roles require technical knowledge and certifications, but the manager's role involves leadership and coordination, whereas the specialist's role is hands-on troubleshooting.

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For Remote Application Support Manager jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Remote Application Support Manager jobs in Georgia look for?

The top searched job categories for Remote Application Support Manager jobs in Georgia are:

What cities in Georgia are hiring for Remote Application Support Manager jobs?

Cities in Georgia with the most Remote Application Support Manager job openings:

Remote Application Support Manager jobs near you
Infographic showing various Remote Application Support Manager job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 20% Part Time, 9% Contract, and 3% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

HealthShare Application Engineer (Remote Opportunity)

VetsEZ

Atlanta, GA • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 6 days ago

Job description

We are currently looking for a HealthShare Application Engineer for a 100% remote position on a large federal government project. In this role, you will support and maintain InterSystems HealthShare environments, healthcare interoperability solutions, middleware platforms, and cloud-based infrastructure. The ideal candidate will have experience with HealthShare, IRIS, healthcare data exchange standards, DevOps practices, and production support in a highly available environment.
The candidate must reside within the continental US.
Responsibilities
  • Support InterSystems HealthShare, IRIS, and Caché environments, including installation, configuration, upgrades, and patch management.
  • Maintain and enhance CI/CD pipelines and automation processes to improve software delivery and operational efficiency.
  • Provide Tier 3 support for HealthShare applications, interoperability services, and related middleware technologies.
  • Manage certificate lifecycle activities, including updates and maintenance across production and non-production environments.
  • Support authentication and access management solutions, including OAuth, SSO, and ADFS integrations.
  • Support healthcare interoperability solutions and interfaces utilizing HL7, FHIR, CDA/CCDA, APIs, and related healthcare data exchange standards.
  • Monitor system performance, troubleshoot issues, and implement proactive solutions to ensure platform reliability and availability.
  • Participate in an on-call rotation to support production HealthShare environments, troubleshoot critical issues, and ensure system availability, as required.
  • Take on additional tasks and responsibilities as needed to support team objectives and ensure the success of the project.

Requirements
  • Bachelor's degree in Engineering, Computer Science, Information Technology, or a related technical discipline.
  • Minimum of 3-5 years of professional experience in information technology, healthcare IT, or federal government contracting environments.
  • Hands-on experience with InterSystems HealthShare, IRIS, or Caché, including experience supporting one or more HealthShare components such as Health Connect, Unified Care Record (UCR), Provider Directory, or IRIS for Health.
  • Experience supporting healthcare interoperability solutions utilizing HL7, FHIR, CDA/CCDA, web services, APIs, and related healthcare data exchange standards.
  • Experience automating infrastructure, testing, or deployments using tools such as Jenkins, Ansible, or similar DevOps technologies.
  • Experience with cloud platforms including AWS, Azure, or Google Cloud Platform (GCP).
  • Experience developing and maintaining CI/CD pipelines to improve software quality, deployment speed, and operational efficiency.
  • Experience configuring, monitoring, and supporting enterprise middleware or healthcare integration platforms in production environments.
  • Knowledge of Agile/SAFe methodologies, DevOps practices, Linux/Unix administration, Apache, Python scripting, and enterprise monitoring solutions.
  • Strong troubleshooting, analytical, communication, and problem-solving skills.

Additional Qualifications
  • Experience supporting HealthShare productions, interoperability interfaces, and healthcare integration workflows.
  • Experience with monitoring and observability platforms such as Splunk, Dynatrace, and AWS CloudWatch.
  • AWS Certified Solutions Architect - Associate or similar cloud certification is preferred.
  • Experience with the Department of Veterans Affairs (VA) is highly desirable.

Security Clearance Requirements
  • U.S. Citizenship is required.
  • All selected candidates must successfully complete a background check.
  • Ability to obtain and maintain a Government/Public Trust clearance, including required fingerprinting, when required for the position.

Benefits
  • Medical/Dental/Vision.
  • 401k with Employer Match.
  • PTO + Federal Holidays.
  • Corporate Laptop.
  • Training Opportunities.
  • Remote Opportunity.

VetsEZ is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.
Sorry, we are unable to offer sponsorship at this time.

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