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Remote Application Support Engineer Jobs in Dallas, TX

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Healthcare Implementation Engineer with PACs & IIS "REMOTE"

Cleveland, OH · Remote

$30 - $32/hr

Must Haves: * 3+ years of experience in a Tier II/III technical or application support environment ... Healthcare Implementation Engineer - Diagnostic Solutions will be responsible for providing ...

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Remote Application Support Engineer information

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$18

$48

$71

How much do remote application support engineer jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for remote application support engineer in Dallas, TX is $48.01, according to ZipRecruiter salary data. Most workers in this role earn between $38.27 and $56.11 per hour, depending on experience, location, and employer.

What is a remote application support engineer?

A Remote Application Support Engineer is a technical professional who provides assistance and troubleshooting for software applications from a remote location. Their primary responsibilities include diagnosing and resolving software issues, assisting users with technical problems, and ensuring that applications run smoothly. They often communicate with clients or internal teams via email, chat, or video calls, and may also work on software updates or patches. This role is crucial for organizations that rely on complex software systems, as it helps minimize downtime and maintain productivity.

What are the key skills and qualifications needed to thrive as a remote application support engineer?

To thrive as a Remote Application Support Engineer, you typically need strong problem-solving abilities, knowledge of application troubleshooting, and a background in computer science or information technology. Familiarity with ticketing systems, remote desktop tools, SQL databases, and relevant certifications like ITIL or CompTIA A+ is often required. Excellent communication, time management, and customer service skills help you effectively resolve issues and collaborate with cross-functional teams. These skills are crucial for ensuring smooth application performance, minimizing downtime, and delivering a seamless user experience in a remote work environment.

What are the common challenges faced by remote application support engineers and how can they be addressed?

Remote Application Support Engineers often encounter challenges such as troubleshooting complex technical issues without direct access to on-site systems, managing time zone differences when supporting global clients, and maintaining effective communication with both technical teams and end users. To address these, engineers typically leverage remote diagnostic tools, thorough documentation, and collaborative platforms to resolve issues efficiently. Regular training and clear escalation protocols also help ensure that problems are addressed promptly, while scheduled check-ins foster teamwork and ongoing professional growth.

What is the difference between Remote Application Support Engineer vs Remote Software Support Specialist?

AspectRemote Application Support EngineerRemote Software Support Specialist
Required CredentialsIT certifications, technical degreesIT certifications, technical knowledge
Work EnvironmentTechnical support, troubleshootingCustomer support, issue resolution
Employer & Industry UsageTech companies, software firmsSoftware vendors, SaaS providers
Search & Comparison IntentTechnical troubleshooting, application supportCustomer service, software issues

The Remote Application Support Engineer primarily focuses on technical troubleshooting and maintaining software applications, often requiring technical certifications. In contrast, the Remote Software Support Specialist emphasizes customer service and resolving user issues. Both roles are common in tech and software industries, but they differ in their core responsibilities and skill sets.

What are the most commonly searched types of Application Support Engineer jobs in Dallas, TX?

The most popular types of Application Support Engineer jobs in Dallas, TX are:

What are popular job titles related to Remote Application Support Engineer jobs in Dallas, TX?

For Remote Application Support Engineer jobs in Dallas, TX, the most frequently searched job titles are:

What job categories do people searching Remote Application Support Engineer jobs in Dallas, TX look for?

The top searched job categories for Remote Application Support Engineer jobs in Dallas, TX are:

What cities near Dallas, TX are hiring for Remote Application Support Engineer jobs?

Cities near Dallas, TX with the most Remote Application Support Engineer job openings:

Remote Application Support Engineer jobs near you

Advanced Support Engineer, Diamond (Portuguese Speaking)

Check Point Software Technologies

Dallas, TX • On-site, Remote

Full-time

Re-posted 3 days ago

Check Point Software Technologies rating

7.4

Company rating: 7.4 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

33rd of 117 rated security

Job description

Company Description
Why Join Us
At Check Point, what you do matters. Every day, we protect over 100,000 organizations worldwide from increasingly sophisticated cyber and AI-driven threats, securing their AI transformation.
Our prevention-first approach safeguards hybrid networks, cloud environments, digital workspaces, and AI systems, stopping attacks before they happen.
This is where innovation meets real-world impact. You'll help customers across industries operate with confidence in a rapidly changing digital world, working alongside smart, curious people who take ownership, challenge assumptions, and solve complex problems.
We're proud to be recognized by TIME, Newsweek, and Forbes for excellence and workplace culture.
What really sets Check Point apart is the opportunity to grow, contribute, and help companies navigate their AI transformation securely.
If you're excited to work at the forefront of AI-driven security on a global scale, this is the place to do it.
Job Description
  • Provide customers with technical support through analytical skills, facilitate new installations, implementations, maintenance, education, and author documentation in support of the customers' environment.
  • Business and technical communication skills are important for interfacing with clients, both at the engineer and management level. Working in a close-knit team environment, as well as organizational ability for multi-tasking and flexibility
  • Occasional travel to customer sites in Latin America and abroad.
  • Take ownership of customer reported network issues and provides assistance in quick service restoration and problem resolution.
  • Reproduces customer reported issues and works with internal teams to provide a resolution.
  • Ensures management of customer expectations and resolution of technical issues in a timely manner.
  • Provides necessary support to the Service Managers for high profile technical escalations.
  • Develops and maintain troubleshooting skills on all Check Point products and technical knowledge in industry standard based technologies.

Qualifications
  • Must be fluent in Portuguese and English
  • Remote opportunity
  • 5-8 years of relevant experience working in a TAC environment. Past experience working as a Technical Account Manager (TAM)/Hi-Touch Support/CFTS Engineer or similar Technical Role that handles account based support models is a Must.
  • Prior experience working on enterprise grade firewalls.
  • Solid exposure to TCP/IP/switching/routing protocols.
  • Working knowledge of tools like TCP DUMP and Wireshark.
  • Experience working in Cloud platforms a plus(GCP,AWS,Azure).
  • Working knowledge of Linux commands/shell scripts.
  • Working knowledge of DNS, DHCP,IPSEC.
  • Good understanding of AAA, Digital Certificates, Active Directory.
  • Experience with Core dump/kernel panic analysis.
  • Ability to manage high value accounts and keep the internal/external stake holders well informed.
  • Ability to communicate with customers in a professional manner.
  • Self-Learner.
  • Excellent Time management skills.

This position is posted in multiple territories and your ability to work without sponsorship from an employer now or in the future in the country for which you apply is required.
EOE M/F/Veterans/Disabled
Additional Information

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