... remote management tools * Own NaaS site monitoring -- track link health, power telemetry, and ... Apple Business Manager), compliance policy deployment, and device imaging * Support OS patching ...
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... remote management tools * Own NaaS site monitoring -- track link health, power telemetry, and ... Apple Business Manager), compliance policy deployment, and device imaging * Support OS patching ...
Demonstrated competency working remote to maintain, monitor and troubleshoot systems both during ... Demonstrated experience with troubleshooting of all types of Windows PC, Apple MAC, Microsoft 365 ...
Demonstrated competency working remote to maintain, monitor and troubleshoot systems both during ... Demonstrated experience with troubleshooting of all types of Windows PC, Apple MAC, Microsoft 365 ...
... Apple's 2025 Design Award for Inclusivity, we find the need for a Senior iOS Engineer to help us support the new user base as well as work on new and exciting projects to push our missing forward.
... Apple's 2025 Design Award for Inclusivity, we find the need for a Senior iOS Engineer to help us support the new user base as well as work on new and exciting projects to push our missing forward.
... Apple's 2025 Design Award for Inclusivity, we find the need for a Senior iOS Engineer to help us support the new user base as well as work on new and exciting projects to push our missing forward.
... Apple's 2025 Design Award for Inclusivity, we find the need for a Senior iOS Engineer to help us support the new user base as well as work on new and exciting projects to push our missing forward.
Software Engineer, iOS Core Product - Evanston, IL, USA
Evanston, IL · Remote
$134K/yr
... Apple's 2025 Design Award for Inclusivity, we find the need for a Senior iOS Engineer to help us support the new user base as well as work on new and exciting projects to push our missing forward.
Software Engineer, iOS Core Product - Evanston, IL, USA
Evanston, IL · Remote
$134K/yr
... Apple's 2025 Design Award for Inclusivity, we find the need for a Senior iOS Engineer to help us support the new user base as well as work on new and exciting projects to push our missing forward.
Tourism Inspector (Chicago, Remote)
Chicago, IL · Remote
$66K - $105K/yr
To support territory coverage, we are seeking candidates who currently reside in the Chicago area ... Apple and Microsoft applications. Education and Qualifications: * Associate degree required.
Tourism Inspector (Chicago, Remote)
Chicago, IL · Remote
$66K - $105K/yr
To support territory coverage, we are seeking candidates who currently reside in the Chicago area ... Apple and Microsoft applications. Education and Qualifications: * Associate degree required.
Sr. Platform Mobile Engineer (Remote)
Oak Brook, IL · Remote
$134K - $168K/yr
Support app store submissions and releases for both iOS and Android platforms * Monitor application ... Knowledge of mobile app deployment processes for the Apple App Store and Google Play Store
Sr. Platform Mobile Engineer (Remote)
Oak Brook, IL · Remote
$134K - $168K/yr
Support app store submissions and releases for both iOS and Android platforms * Monitor application ... Knowledge of mobile app deployment processes for the Apple App Store and Google Play Store
Sr. Platform Mobile Engineer (Remote)
Oak Brook, IL · On-site +1
$134K - $168K/yr
Support app store submissions and releases for both iOS and Android platforms * Monitor application ... Knowledge of mobile app deployment processes for the Apple App Store and Google Play Store
Sr. Platform Mobile Engineer (Remote)
Oak Brook, IL · On-site +1
$134K - $168K/yr
Support app store submissions and releases for both iOS and Android platforms * Monitor application ... Knowledge of mobile app deployment processes for the Apple App Store and Google Play Store
Senior Designer
Chicago, IL · Remote
$90K/yr
The position is remote but candidates must be in the general Seattle or Chicago area. What you will ... supporting our own team. Our team members enjoy a variety of comprehensive benefits, including ...
Senior Designer
Chicago, IL · Remote
$90K/yr
The position is remote but candidates must be in the general Seattle or Chicago area. What you will ... supporting our own team. Our team members enjoy a variety of comprehensive benefits, including ...
Senior Designer
Chicago, IL · Remote
$90K/yr
The position is remote but candidates must be in the general Seattle or Chicago area. What you will ... supporting our own team. Our team members enjoy a variety of comprehensive benefits, including ...
Senior Designer
Chicago, IL · Remote
$90K/yr
The position is remote but candidates must be in the general Seattle or Chicago area. What you will ... supporting our own team. Our team members enjoy a variety of comprehensive benefits, including ...
Practice Director, AI
Chicago, IL · Remote
$200K - $270K/yr
... Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital ... In this role, you will partner closely with the Presales Leadership Team to support the growth ...
Practice Director, AI
Chicago, IL · Remote
$200K - $270K/yr
... Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital ... In this role, you will partner closely with the Presales Leadership Team to support the growth ...
Practice Director, AI
Chicago, IL · Remote
... Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital ... In this role, you will partner closely with the Presales Leadership Team to support the growth ...
Practice Director, AI
Chicago, IL · Remote
... Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital ... In this role, you will partner closely with the Presales Leadership Team to support the growth ...
Technical Solutions Architect, AI
Chicago, IL · Remote
$150K - $200K/yr
... Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital ... Experience supporting go-to-market plans, service offerings, partner strategies, and sales ...
Technical Solutions Architect, AI
Chicago, IL · Remote
$150K - $200K/yr
... Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital ... Experience supporting go-to-market plans, service offerings, partner strategies, and sales ...
Senior Finance Systems Analyst
Chicago, IL · On-site +1
$112K - $147K/yr
Supporting finance teams in providing responses and data from systems for internal and SOX audits ... Experience/familiarity with Slack, Apple MacOS and GSuite. * Bachelor's Degree in Accounting or ...
Senior Finance Systems Analyst
Chicago, IL · On-site +1
$112K - $147K/yr
Supporting finance teams in providing responses and data from systems for internal and SOX audits ... Experience/familiarity with Slack, Apple MacOS and GSuite. * Bachelor's Degree in Accounting or ...
Technical Solutions Architect, AI
Chicago, IL · Remote
$68.25 - $82.50/hr
... Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital ... Experience supporting go-to-market plans, service offerings, partner strategies, and sales ...
Technical Solutions Architect, AI
Chicago, IL · Remote
$68.25 - $82.50/hr
... Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital ... Experience supporting go-to-market plans, service offerings, partner strategies, and sales ...
Lead Architect
Chicago, IL · Remote
$57 - $78/hr
... Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital ... WinCenter team supports global sales professionals in driving growth across all Zones offerings.
Lead Architect
Chicago, IL · Remote
$57 - $78/hr
... Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital ... WinCenter team supports global sales professionals in driving growth across all Zones offerings.
Senior Analyst, AML Know Your Customer
Chicago, IL · On-site +1
$97K - $127K/yr
... support Circle's efforts to ensure the safety of its platform through in-depth customer ... Work effectively in a fully remote environment with teams spanning multiple time-zones (our team is ...
Senior Analyst, AML Know Your Customer
Chicago, IL · On-site +1
$97K - $127K/yr
... support Circle's efforts to ensure the safety of its platform through in-depth customer ... Work effectively in a fully remote environment with teams spanning multiple time-zones (our team is ...
AI/ML
Chicago, IL · Remote
... Apple, Spotify, US Bank, FedEx, and more. We're not just a software consulting company - we're a ... Support, even from afar, with our remote assistance. Regular salary reviews? You betcha! Ready to ...
AI/ML
Chicago, IL · Remote
... Apple, Spotify, US Bank, FedEx, and more. We're not just a software consulting company - we're a ... Support, even from afar, with our remote assistance. Regular salary reviews? You betcha! Ready to ...
Senior VDC Manager
Chicago, IL · Remote
This is a remote role within the United States. US work authorization is required. About VIATechnik ... We work on some of the industry's largest and most interesting projects such as Apple's new ...
Senior VDC Manager
Chicago, IL · Remote
This is a remote role within the United States. US work authorization is required. About VIATechnik ... We work on some of the industry's largest and most interesting projects such as Apple's new ...
Partner Marketing Manager
Chicago, IL · Remote
$70K - $95K/yr
... Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital ... While we're committed to providing top-tier solutions, we're just as committed to supporting our ...
Partner Marketing Manager
Chicago, IL · Remote
$70K - $95K/yr
... Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital ... While we're committed to providing top-tier solutions, we're just as committed to supporting our ...
Remote Apple Support information
What is a Remote Apple Support?
A Remote Apple Support job involves assisting customers with troubleshooting, technical issues, and inquiries related to Apple products and services. Support is typically provided via phone, chat, or email, allowing specialists to diagnose problems and guide users through solutions. This role requires strong knowledge of Apple hardware, software, and ecosystem, along with excellent communication skills. Many positions are offered by Apple or authorized third-party support providers, often with flexible work-from-home opportunities.
What does a remote Apple Support do?
A typical day as a Remote Apple Support specialist involves handling customer inquiries via phone, chat, or email, diagnosing technical issues, and guiding users through troubleshooting steps. You'll log interactions in ticketing systems, escalate complex cases to higher-level teams when necessary, and stay updated on new Apple products and software updates. Most teams hold regular virtual meetings to discuss updates and share best practices, fostering a collaborative remote work environment. This role offers exposure to a wide range of technical challenges, making every day unique and helping you build valuable skills that can lead to career advancement within Apple’s support or technical pathways.
What are the key skills and qualifications needed to thrive in remote Apple Support?
To thrive as a Remote Apple Support specialist, you need a solid understanding of Apple products, troubleshooting skills, and experience with customer service, often supported by relevant certifications such as Apple Certified Support Professional (ACSP). Familiarity with remote desktop software, ticketing systems, and Apple’s proprietary support tools is typically required. Excellent verbal communication, patience, and problem-solving abilities are essential soft skills in this customer-focused role. These skills and qualities allow you to efficiently resolve technical issues, ensure customer satisfaction, and maintain Apple’s reputation for top-tier support.
Can you work remote for Apple Support?
Yes, Apple Support offers remote customer service positions that allow employees to work from home. These roles typically require strong communication skills, technical knowledge, and the ability to troubleshoot Apple products remotely. Availability of remote work may vary by location and position, and candidates often need to complete specific training or certifications.
What are the most commonly searched types of Apple Support jobs in Illinois?
The most popular types of Apple Support jobs in Illinois are:
What are popular job titles related to Remote Apple Support jobs in Illinois?
For Remote Apple Support jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching Remote Apple Support jobs in Illinois look for?
The top searched job categories for Remote Apple Support jobs in Illinois are:
What cities in Illinois are hiring for Remote Apple Support jobs?
Cities in Illinois with the most Remote Apple Support job openings:
Full-time
Posted 23 days ago
Job description
The Role
We are looking for a technically minded IT support professional who can bridge the gap between end-user helpdesk and senior engineering. You are not a traditional help desk — you understand systems well enough to triage a network issue, interpret a monitoring alert, and know whether to resolve it yourself or get the right engineer involved. You will own monitoring across our network, cloud, and NaaS environments, serve as the first-level escalation for technical issues, and support endpoint and device management operations. When something is wrong somewhere in our environment, you will often be the first to know.
What You'll Own
Monitoring & Observability
• Monitor network, cloud, and NaaS environments using observability and alerting platforms — Splunk, cloud monitoring consoles, and remote management tools
• Own NaaS site monitoring — track link health, power telemetry, and connectivity status for all active remote sites
• Respond to and triage monitoring alerts; resolve within your scope or escalate with full context to the appropriate engineer
• Manage NaaS firmware and configuration changes for live sites in coordination with the Field Engineering team
Technical First-Level Support
• Serve as the first technical escalation point for issues routed up from the helpdesk — network connectivity, application access, system performance
• Perform first-level network troubleshooting — diagnosing issues before escalating to the Senior Network Engineer
• Own the technical ticket queue for infrastructure-adjacent issues, ensuring nothing sits unrouted
• Contribute to SLA compliance by maintaining response time discipline and clear ticket documentation
Endpoint & Device Support
• Assist the Identity & Endpoint Systems Administrator with device enrollment (Intune, Apple Business Manager), compliance policy deployment, and device imaging
• Support OS patching cycles for Windows and Linux systems under direction of the Systems & Application Engineer
• Contribute to knowledge base and troubleshooting documentation for recurring issues
What We're Looking For
Required
• 3+ years in an IT support, NOC, or junior systems administration role
• Working knowledge of networking concepts — TCP/IP, DNS, VLANs, subnetting, basic firewall behavior
• Experience with monitoring and alerting platforms — Splunk, PRTG, Datadog, Zabbix, or equivalent
• Familiarity with Microsoft Intune or another MDM platform for device enrollment and policy deployment
• Experience supporting Windows environments at a systems level — not just end-user troubleshooting
• Strong communication skills — ability to escalate clearly, document concisely, and keep stakeholders informed during incidents
• Experience with a ticketing platform (Jira Service Management preferred)
Preferred
• Experience monitoring or supporting remote or field-deployed network infrastructure
• NaaS, managed connectivity, ISP, or telecom support background
• Splunk experience — dashboards, searches, alert configuration
• Basic scripting ability — PowerShell or Python for automation or log parsing
• Linux command-line proficiency at a support level
Details
• Location: Remote — must be available during core US business hours
• Travel: Minimal
• Employment type: Full-time