ZipRecruiter

Log In

2

Remote Apple Support Jobs in Illinois (NOW HIRING)

Zones

Lead Architect

Chicago, IL · Remote

$57 - $78/hr

... Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital ... WinCenter team supports global sales professionals in driving growth across all Zones offerings.

Adidev Technologies Inc

AI/ML

Chicago, IL · Remote

... Apple, Spotify, US Bank, FedEx, and more. We're not just a software consulting company - we're a ... Support, even from afar, with our remote assistance. Regular salary reviews? You betcha! Ready to ...

Circle

Lead KYC Analyst

Chicago, IL · On-site +1

Support technology teams in defining requirements for KYC systems and tools (e.g., onboarding ... Work effectively in a fully remote environment with teams spanning multiple time-zones (our team is ...

Zones

Project Manager, Service Delivery

Carol Stream, IL · Remote

$101K - $120K/yr

... Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital ... Create effective weekly schedules for multiple sites that support goals and delivery timelines.

New

VIATechnik

Senior VDC Manager

Chicago, IL · Remote

This is a remote role within the United States. US work authorization is required. About VIATechnik ... We work on some of the industry's largest and most interesting projects such as Apple's new ...

Zones LLC.

Lead Architect

Chicago, IL · Remote

$160K - $180K/yr

... Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital ... WinCenter team supports global sales professionals in driving growth across all Zones offerings.

Adidev Technologies

AI/ML

Des Plaines, IL · Remote

... Apple, Spotify, US Bank, FedEx, and more. We're not just a software consulting company - we're a ... Support, even from afar, with our remote assistance. * Regular salary reviews? You betcha! Ready to ...

Uber Technologies, Inc.

Claims Advocate

Chicago, IL · On-site +1

We're a 24/7 team supporting customers when they need us most - day or night. Shifts are assigned ... Unless approved for full remote work, employees must spend at least 50% of their time in-office.

Circle

Senior Analyst, AML Know Your Customer

Chicago, IL · On-site +1

$97K - $127K/yr

... obtain all necessary supporting documentation to fulfill KYC due diligence requirements ... Work effectively in a fully remote environment with teams spanning multiple time-zones (our team is ...

Zones LLC.

VP Sales, Healthcare

Chicago, IL · Remote

$200K - $225K/yr

... Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital ... Qualified Candidates can expect a salary range of $200,000-$225,000 + bonus. #LI-Remote #LI-AK1 ...

Zones

VP Sales, Healthcare

Chicago, IL · Remote

... Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital ... Qualified Candidates can expect a salary range of $200,000-$225,000 + bonus. #LI-Remote #LI-AK1 ...

New

previous page

Showing results 21-34

All JobsApple Support JobsRemote Apple Support JobsRemote Apple Support Jobs in Illinois

Remote Apple Support information

What is a Remote Apple Support?

A Remote Apple Support job involves assisting customers with troubleshooting, technical issues, and inquiries related to Apple products and services. Support is typically provided via phone, chat, or email, allowing specialists to diagnose problems and guide users through solutions. This role requires strong knowledge of Apple hardware, software, and ecosystem, along with excellent communication skills. Many positions are offered by Apple or authorized third-party support providers, often with flexible work-from-home opportunities.

What does a remote Apple Support do?

A typical day as a Remote Apple Support specialist involves handling customer inquiries via phone, chat, or email, diagnosing technical issues, and guiding users through troubleshooting steps. You'll log interactions in ticketing systems, escalate complex cases to higher-level teams when necessary, and stay updated on new Apple products and software updates. Most teams hold regular virtual meetings to discuss updates and share best practices, fostering a collaborative remote work environment. This role offers exposure to a wide range of technical challenges, making every day unique and helping you build valuable skills that can lead to career advancement within Apple’s support or technical pathways.

What are the key skills and qualifications needed to thrive in remote Apple Support?

To thrive as a Remote Apple Support specialist, you need a solid understanding of Apple products, troubleshooting skills, and experience with customer service, often supported by relevant certifications such as Apple Certified Support Professional (ACSP). Familiarity with remote desktop software, ticketing systems, and Apple’s proprietary support tools is typically required. Excellent verbal communication, patience, and problem-solving abilities are essential soft skills in this customer-focused role. These skills and qualities allow you to efficiently resolve technical issues, ensure customer satisfaction, and maintain Apple’s reputation for top-tier support.

Can you work remote for Apple Support?

Yes, Apple Support offers remote customer service positions that allow employees to work from home. These roles typically require strong communication skills, technical knowledge, and the ability to troubleshoot Apple products remotely. Availability of remote work may vary by location and position, and candidates often need to complete specific training or certifications.

What are the most commonly searched types of Apple Support jobs in Illinois?

The most popular types of Apple Support jobs in Illinois are:

What are popular job titles related to Remote Apple Support jobs in Illinois?

For Remote Apple Support jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Remote Apple Support jobs in Illinois look for?

The top searched job categories for Remote Apple Support jobs in Illinois are:

What cities in Illinois are hiring for Remote Apple Support jobs?

Cities in Illinois with the most Remote Apple Support job openings:

Remote Apple Support jobs near you
Infographic showing various Remote Apple Support job openings in Illinois as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Lead Architect

Zones

Chicago, IL • Remote

$57 - $78/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 days ago

Zones LLC rating

8.1

Company rating: 8.1 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

62nd of 226 rated it services

Job description

Description

Company Overview:
 
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM 
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
Position Overview:
 
WinCenter team supports global sales professionals in driving growth across all Zones offerings. The Lead Architect will lead RFx efforts for all professional and managed services offerings (Workplace, Network, Cloud & Data Center, Security, end to end Device Lifecycle Management). You will lead large and complex RFx’s that may cut across offerings and will be the overall storyteller. This means that you will be responsible for developing the solution strategy, win themes & value propositions/differentiators that will help position Zones to win.  You will be engaged from opportunity qualification through closure, and be on point for crafting high-quality, concise, compelling, and competitive solutions that align to customers business outcomes. You must have the experience of working with large global technology systems integrators and know how to navigate your way around offerings, capabilities, accounts, and partners to craft a compelling solution. 
 
What you’ll do as the Lead Architect: 
 
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Overall accountability for technical solution in an RFx response – strategy, solution, estimation, assumptions, risks, cost, price. 
  • Provide qualification inputs based on Zones’ strategic direction. 
  • Translate customer requirements to technical components, and identify the right SMEs / partners, and conceptualize the overall response storyline. 
  • Drive collective focus with multiple teams on larger multi offering deals. 
  • Craft feasible & competitive solutions – work with delivery & sales stakeholders to arrive at the right combination. 
  • Understand competition, and tweak strategy / approach accordingly. 
  • Work with globally distributed teams, and build solutions based on global delivery models. 
  • Perform effort estimation, cost and price analysis / benchmarking (Deal economics). 
  • Work with the overall RFx team to obtain stakeholder alignment. 
  • Contribute to technical response in terms of content & graphics as required. 
  • Plan and conduct Due Diligence. Use findings to refine the solution. 
  • Participate in SOW development and negotiations post down select. 
  • Perform transition to delivery upon contract award. 
  • Identify and participate in continuous improvement initiatives for the team and corporate. 
  • Help augment standard technical content as required. 
  • Participate in lessons learnt sessions and provide / accept feedback for improvements. 
  • Strong Pre-Sales orientation. Should have breadth of technology understanding with Delivery background. 
  • Expertise in infrastructure sizing, design and solution architecture and preparation of BOQ. 
What you bring:
 
  • Bachelor’s degree in Computer Science, Engineering, Business or related discipline; equivalent years of experience is acceptable. 
  • At least 10 years of experience in infrastructure services solutioning 
  • Broad understanding of the industry, market, competition, suppliers, and partners.  
  • Ability to think & work at both strategic and tactical levels. 
  • Ability to multi-task, and work in a high-pressure environment with short timelines 
  • Ability to work and lead in a team environment. 
  • Very proficient in MS tools – Excel, PowerPoint, Word 
  • Excellent communication skills, and ability to communicate with C-level. 
  • Business acumen, positive attitude, with a passion to win. 
  • Ability to use own judgment and initiative in problem resolution. 
  • Good creative and problem-solving capabilities. 
  • Ability to travel ~ 15% of the time 
Qualified candidates can expect compensation in the range of: $160,00 - $180,000 with bonus potential.
 
#LI-Remote
#LI-LM1
Zones offers a comprehensive Benefits package
While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our team members enjoy a variety of comprehensive benefits, including medical, dental and vision coverage, life insurance, disability insurance, voluntary accident, hospitalization and critical illness insurance options, a 401(k) plan with matching provision, and many more. Generally, Zones currently offers paid time off and personal sick leave in compliance to individual state requirements. 
At Zones, work is more than a job – it is an exciting career on a global team that is client centric, has a passion for technology, embraces change and lifelong learning in a collaborative culture. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you! 
  
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
 
Zones participates in E-Verify. E-Verify is a system that compares information from a team member’s Form I-9 to federal records to confirm their eligibility to work in the United States. 
 

What Zones LLC employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply