Remote Apple Support Advisor Jobs in Colorado (NOW HIRING)

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

Help drive governance oversight, monitoring, reporting, and risk management activities across the USAA Federal Savings Bank (FSB). This role supports a broad range of Information Governance functions, including data stewardship advisory services, access management, data set management, and information-sharing governance.

The position partners closely with data management, data products, and governance stakeholders to implement and oversee governance frameworks, policies, standards, and controls. Working across multiple business areas, you will help ensure effective governance practices are adopted and sustained while coordinating with key partners to support enterprise data management objectives.

Within this broader mission, the Information Governance Advisor Senior serves as the primary governance lead for multiple affiliate agreements supporting data analytics services provided by the Association partners.

This role offers the opportunity to gain exposure across the full governance lifecycle, from policy and standards implementation through approvals, monitoring, and ongoing oversight. The ideal candidate is a collaborative, relationship-focused professional who enjoys working across teams, influencing stakeholders, and contributing to the maturity of enterprise governance capabilities.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL.

Relocation assistance is not available for this position.

What you'll do:

• Oversee governance activities for affiliate agreements supporting data and analytics services, including monitoring contractual obligations, key deliverables, SLA performance, governance scorecards, and opportunities to strengthen service oversight and operational effectiveness.

• Partner with Third Party Management, Affiliate Service Provider team, and business stakeholders to evaluate service effectiveness, strengthen governance controls, and mitigate operational and regulatory risks

• Drive adoption for Data Governance Policy, Monitor and Report adherence across bank domains. Facilitate Stewardship and stakeholder forums, executive, committee and regulatory reporting.

• Support and Enable stewardship of data across bank data domains across data management activities including governance of Sensitive Data, Information Sharing, Critical Reports, Critical Data, Data SLAs, User Developed Applications, Enablement Zones, Data Asset Inventories, Data Risk Management, PRCI/RCSA.

• Synthesize key information / data and research to recommend information governance initiatives that deliver business value across all Bank Data Domains.

• Partner with Enterprise teams and stakeholders to continuously enhance information governance process and tools and propose recommendations for improvements to peers, community and the next level of leadership.

• Anticipate, analyze, and effectively resolve problems and issues; make recommendations and identify when and how to escalate problems to the appropriate level.

• Responsible for acquiring and applying a broad-based knowledge of various lines of the business, channels, data domains and their applications and processes across one-to-many Information Governance standards and data management activities.

• General understanding of risk and compliance principles applied to information governance and data management solutions.

• Operate independently and with peers to execute information governance and data management practices and processes.

• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

• Use data management expertise within one or more data domains or standards across people, process, technologies, audit and risk in the context of the business, to drive adherence to information/data management governance activities, projects and approaches that are compliant with established policies and standards Influences business awareness of information/data governance within a specific data domain through work activities, consulting, and various communication methods within their leadership for business, technology, security, legal, risk, and compliance partners.

• Support and contribute to information governance guidelines, principles, policies and standard implementations across their data domain, teams, and key stakeholders.

• Highlight recommendations around compliance with information on governance solutions through design/governance reviews against internal policies and standards.

• Develop information governance oversight processes and measurement approach for internal policies, standards and capabilities through audits, peer reviews, and monitoring of KRIs and KPIs.

• Support development of multi-year roadmap and implementation plans for information governance initiatives.

• Apply data domain knowledge to a business, channel, and their application and process to satisfy regulatory and internal requirements related to information governance and data management.

• Contribute to the creation of information governance training content against established learning objectives.

• Prepare and present gap analysis, education and recommendations in various formats to all levels within their data domain and organization.

• Responsible for acquiring and applying advanced knowledge of various lines of the business, channels, and their applications and processes.

• Enable maturity of USAA information governance discipline best practices through participation with the Information Governance community.

• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. ​

What you have:

• Bachelor's Degree in Information Architecture, Information Management, Information Studies, Information Technology, Risk, Audit or related technical discipline; OR 4 years of relevant education and/or experience.

• Minimum 6 years’ experience in information or data related practices to include: information governance, information management, information architecture, IT, analysis and reporting OR Advanced degree in Information Architecture, Information Management, Information Studies, Risk, Audit, Information Technology or a related technical field with 4 years of experience in information or data related practices as noted above.

• Minimum 2 years’ strong knowledge and demonstrated ability to create and evolve data development and data engineering processes.

• Minimum 2 years’ operational knowledge of risk management and mitigation frameworks.

• Experience in governance with modern environments, Big Data and traditional DW environments supporting Data Governance and master data management principles and techniques. ​

What sets you apart:

• Experience navigating complex governance, compliance, risk management, or regulatory environments with the ability to balance strategic objectives and operational execution.

• Experience overseeing vendor affiliate, third-party, or service provider relationships, including governance reviews, SLA monitoring, scorecard reporting, and performance oversight.

• Familiarity with IT risk management, operational risk management, third-party risk management, or related governance and oversight functions.

• Demonstrated ability to build effective partnerships and influence outcomes across multiple business teams, functions, and stakeholder groups.

• Knowledge of information governance, data governance, data management, or data risk management practices.

• Experience leading or supporting cross-functional initiatives that require coordination, collaboration, and stakeholder management across diverse organizations.

• Proven ability to adapt to evolving business needs and contribute beyond core responsibilities to drive governance maturity and continuous improvement.

Compensation range: The salary range for this position is: $114,080.00 - $205,340.00.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.