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Remote Answering Service Jobs in Innisfil, ON (NOW HIRING)

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What is a remote answering service?

A Remote Answering Service job involves handling inbound calls, messages, and inquiries on behalf of businesses from a remote location. Responsibilities typically include answering customer questions, taking messages, scheduling appointments, and providing basic support. This role requires strong communication skills, professionalism, and the ability to follow company protocols. It is ideal for individuals who can work independently and provide excellent customer service remotely.

What does a remote answering service do?

Remote Answering Service professionals are responsible for answering incoming calls on behalf of various clients, taking accurate messages, transferring calls, and providing basic information according to client protocols. Daily tasks also include logging call details, following scripts, and handling time-sensitive or urgent requests appropriately. You may interact with colleagues or supervisors virtually to coordinate shift coverage or receive updates about client instructions. This role often requires consistent attention to detail and adaptability as you serve multiple businesses with differing needs.

What are the key skills and qualifications needed to thrive in the remote answering service position?

To thrive as a Remote Answering Service operator, you need excellent verbal communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and VoIP platforms is commonly required. Dependability, professionalism, and the ability to multitask under pressure are valuable soft skills in this role. These skills ensure prompt, accurate handling of client calls, fostering positive experiences and supporting business operations remotely.

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Remote Answering Service jobs near you

SPED Educational Case Manager

Tutor Me Education

Toronto, ON • Remote

Full-time

Re-posted 17 days ago

Job description

This job is fully Remote! Clear and excellent English communication skills, technology skills, and organization skills, required.

Overview of the Position

  • The Educational Case Manager is integral to the success of Tutor Me Education by doing intakes with families/students, ,coordinating instructors, tracking student progress, and providing quality customer service
  • Actively support Tutor Me Education Regional Operations
  • Provide outstanding academic services to students and their families
  • Operate seamlessly in a virtual operating environment
  • Maintain Tutor Me Education operating standards including people, financial, and academic standards
  • Ensure delivery of programs and initiatives for our students and school district partners
  • Meet operational excellence standards
  • Provide virtual administrative support to Regional Operations including answering phones, managing daily business data, and creating/ managing schedules with students and teachers
  • Manage class schedules to effectively staff sessions and meet company efficiency and usage targets
  • Manage virtual tutoring sessions
  • Monitor all students' academic progress
  • Help ensure flawless execution of programs and initiatives
  • Manage your own time in compliance with company and regulatory requirements
  • Conduct conferences with partner program directors to review progress, adjust academic plans, and renew enrollments
  • Other responsibilities - as required by the business
  • Relish building relationships with students and their families
Case Management and Compliance
  • IEP/504 Oversight: Expertly implement and monitor IEP/504 accommodations, ensuring all educational supports are legally compliant and tailored to individual student needs.
  • Quality Assurance: Audit instructional plans for rigorous alignment with state standards and specific IEP goals to ensure high-quality service delivery.
  • Documentation & Reporting: Streamline check-in systems between families, schools, and service providers to maintain transparent communication and updated student records.
Instructional Leadership & Clinical Coaching
  • Specialized Consultation: Act as a subject matter expert in SPED strategies, providing targeted coaching on Autism, ADHD, ELL, and behavioral interventions.
  • Pedagogical Frameworks: Champion evidence-based practices including UDL (Universal Design for Learning), RTI/MTSS, and multisensory instruction across the caseload.
  • Professional Development: Facilitate monthly coaching cycles, including observations and feedback loops, to elevate the standard of care and celebrate milestone achievements.
Onboarding & Provider Management
  • Provider Readiness: Lead the onboarding and training of educational staff, ensuring they are proficient in navigating complex curricula, assessments, and individualized Learning Plans (LPs).
  • Gradual Release Modeling: Conduct demo sessions using the "I Do, We Do, You Do" framework to mentor staff on effective student engagement and lesson execution.
Resource Development & EdTech Integration
  • Resource Architecture: Build and manage a "Virtual Resource Hub," including SPED toolkits, progress-monitoring instruments, and planning templates.
  • Systems Optimization: Enable and troubleshoot educational technology (e.g., ReadWorks, Boom Cards) through the creation of "one-pager" guides and video tutorials for stakeholders.
Data-Driven Decision Making
  • Progress Monitoring: Utilize assessment data to establish baselines, set SMART goals, and track student mastery over time.
  • Strategic Intervention: Analyze data trends to adjust support systems and ensure students are consistently meeting their developmental and academic benchmarks.
Tutor Me Education logo

About Tutor Me Education

Sourced by ZipRecruiter

Tutor Me Education was started by a group of ivy-league graduates who recognized a surplus of struggling students who had the potential to succeed but were not properly motivated. The team set out to lend a hand between their own academic schedules by offering free one-on-one tutoring and test-preparation. This pursuit to educate and assist struggling students soon transformed into a thriving company. Today, we are proud to say that we have helped thousands of students across the country excel academically and to conquer their courses!

Industry

Education

Company size

1,001 - 5,000 Employees

Headquarters location

Los Angeles, CA, US

Year founded

2011

Social media

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