Continuous Improvement Lead
Appleton, WI · On-site +1
Remote EDCi provides infrastructure and call center technology services and solutions to clients ... Demonstrating and answering questions to clients, related to our top contact center platforms.
Continuous Improvement Lead
Appleton, WI · On-site +1
Remote EDCi provides infrastructure and call center technology services and solutions to clients ... Demonstrating and answering questions to clients, related to our top contact center platforms.
Customer Service Representative (4 positions)
Milwaukee, WI · On-site +1
$60K/yr
Remote Work: Based on an assessment of the goals and work activities, this position may be eligible ... Providing 'remote' customer service (e.g., call center, web-based tech support, etc.) How To Apply ...
Customer Service Representative (4 positions)
Milwaukee, WI · On-site +1
$60K/yr
Remote Work: Based on an assessment of the goals and work activities, this position may be eligible ... Providing 'remote' customer service (e.g., call center, web-based tech support, etc.) How To Apply ...
Licensed Customer Service Rep - Remote Nationwide (Series 6/63 or 7/63)
Milwaukee, WI · On-site +1
$32.66/hr
Delivers a personalized and exceptional experience for clients by answering questions, providing servicing options, and supporting products or services in a call center environment. * Proficient in ...
Licensed Customer Service Rep - Remote Nationwide (Series 6/63 or 7/63)
Milwaukee, WI · On-site +1
$32.66/hr
Delivers a personalized and exceptional experience for clients by answering questions, providing servicing options, and supporting products or services in a call center environment. * Proficient in ...
Licensed Customer Service Rep - Remote Nationwide (Series 6/63 or 7/63)
Milwaukee, WI · On-site +1
$32.66/hr
Delivers a personalized and exceptional experience for clients by answering questions, providing servicing options, and supporting products or services in a call center environment. * Proficient in ...
Licensed Customer Service Rep - Remote Nationwide (Series 6/63 or 7/63)
Milwaukee, WI · On-site +1
$32.66/hr
Delivers a personalized and exceptional experience for clients by answering questions, providing servicing options, and supporting products or services in a call center environment. * Proficient in ...
Human Resources Assistant
Madison, WI · Remote
$30K - $40K/yr
This is a FULLY REMOTE, full-time, entry level position. Must own a Mac computer and be fluent with ... Clerical functions such as taking detailed notes and answering phone calls * Screening applicants ...
Human Resources Assistant
Madison, WI · Remote
$30K - $40K/yr
This is a FULLY REMOTE, full-time, entry level position. Must own a Mac computer and be fluent with ... Clerical functions such as taking detailed notes and answering phone calls * Screening applicants ...
Human Resources Assistant
Milwaukee, WI · Remote
$30K - $40K/yr
This is a FULLY REMOTE, full-time, entry level position. Must own a Mac computer and be fluent with ... Clerical functions such as taking detailed notes and answering phone calls * Screening applicants ...
Human Resources Assistant
Milwaukee, WI · Remote
$30K - $40K/yr
This is a FULLY REMOTE, full-time, entry level position. Must own a Mac computer and be fluent with ... Clerical functions such as taking detailed notes and answering phone calls * Screening applicants ...
$20/hr
Whether you're answering questions, explaining plan benefits, identifying customer needs, or ... Previous sales, customer service, call center, or health insurance experience preferred * Strong ...
$20/hr
Whether you're answering questions, explaining plan benefits, identifying customer needs, or ... Previous sales, customer service, call center, or health insurance experience preferred * Strong ...
$20/hr
The company optimizes the entire member/patient experience through service offerings for clinical ... Whether you're answering questions, explaining plan benefits, identifying additional needs, or ...
$20/hr
The company optimizes the entire member/patient experience through service offerings for clinical ... Whether you're answering questions, explaining plan benefits, identifying additional needs, or ...
$20/hr
Whether you're answering questions, explaining plan benefits, identifying customer needs, or ... Previous sales, customer service, call center, or health insurance experience preferred * Strong ...
$20/hr
Whether you're answering questions, explaining plan benefits, identifying customer needs, or ... Previous sales, customer service, call center, or health insurance experience preferred * Strong ...
$20/hr
The company optimizes the entire member/patient experience through service offerings for clinical ... Whether you're answering questions, explaining plan benefits, identifying additional needs, or ...
$20/hr
The company optimizes the entire member/patient experience through service offerings for clinical ... Whether you're answering questions, explaining plan benefits, identifying additional needs, or ...
$20/hr
Whether you're answering questions, explaining plan benefits, identifying customer needs, or ... Previous sales, customer service, call center, or health insurance experience preferred * Strong ...
$20/hr
Whether you're answering questions, explaining plan benefits, identifying customer needs, or ... Previous sales, customer service, call center, or health insurance experience preferred * Strong ...
$20/hr
The company optimizes the entire member/patient experience through service offerings for clinical ... Whether you're answering questions, explaining plan benefits, identifying additional needs, or ...
$20/hr
The company optimizes the entire member/patient experience through service offerings for clinical ... Whether you're answering questions, explaining plan benefits, identifying additional needs, or ...
$20/hr
The company optimizes the entire member/patient experience through service offerings for clinical ... Whether you're answering questions, explaining plan benefits, identifying additional needs, or ...
$20/hr
The company optimizes the entire member/patient experience through service offerings for clinical ... Whether you're answering questions, explaining plan benefits, identifying additional needs, or ...
$20/hr
The company optimizes the entire member/patient experience through service offerings for clinical ... Whether you're answering questions, explaining plan benefits, identifying additional needs, or ...
$20/hr
The company optimizes the entire member/patient experience through service offerings for clinical ... Whether you're answering questions, explaining plan benefits, identifying additional needs, or ...
$20/hr
Whether you're answering questions, explaining plan benefits, identifying customer needs, or ... Previous sales, customer service, call center, or health insurance experience preferred * Strong ...
$20/hr
Whether you're answering questions, explaining plan benefits, identifying customer needs, or ... Previous sales, customer service, call center, or health insurance experience preferred * Strong ...
$20/hr
The company optimizes the entire member/patient experience through service offerings for clinical ... Whether you're answering questions, explaining plan benefits, identifying additional needs, or ...
$20/hr
The company optimizes the entire member/patient experience through service offerings for clinical ... Whether you're answering questions, explaining plan benefits, identifying additional needs, or ...
$20/hr
Whether you're answering questions, explaining plan benefits, identifying customer needs, or ... Previous sales, customer service, call center, or health insurance experience preferred * Strong ...
$20/hr
Whether you're answering questions, explaining plan benefits, identifying customer needs, or ... Previous sales, customer service, call center, or health insurance experience preferred * Strong ...
$20/hr
Whether you're answering questions, explaining plan benefits, identifying customer needs, or ... Previous sales, customer service, call center, or health insurance experience preferred * Strong ...
$20/hr
Whether you're answering questions, explaining plan benefits, identifying customer needs, or ... Previous sales, customer service, call center, or health insurance experience preferred * Strong ...
$20/hr
The company optimizes the entire member/patient experience through service offerings for clinical ... Whether you're answering questions, explaining plan benefits, identifying additional needs, or ...
$20/hr
The company optimizes the entire member/patient experience through service offerings for clinical ... Whether you're answering questions, explaining plan benefits, identifying additional needs, or ...
$20/hr
Whether you're answering questions, explaining plan benefits, identifying customer needs, or ... Previous sales, customer service, call center, or health insurance experience preferred * Strong ...
$20/hr
Whether you're answering questions, explaining plan benefits, identifying customer needs, or ... Previous sales, customer service, call center, or health insurance experience preferred * Strong ...
Remote Answering Service information
See Wisconsin salary details
$12.62 - $15.07
7% of jobs
$17.34 is the 25th percentile. Wages below this are outliers.
$15.07 - $17.51
19% of jobs
The median wage is $19.91 / hr.
$17.51 - $19.96
24% of jobs
$19.96 - $22.41
12% of jobs
$22.41 - $24.86
5% of jobs
$24.86 - $27.31
7% of jobs
$27.34 is the 75th percentile. Wages above this are outliers.
$27.31 - $29.76
23% of jobs
$29.76 - $32.20
2% of jobs
$32.20 - $34.65
0% of jobs
$34.65 - $37.10
0% of jobs
$37.10 - $39.55
0% of jobs
$12
$23
$39
How much do remote answering service jobs pay per hour?
As of Sep 1, 2026, the average hourly pay for remote answering service in Wisconsin is $23.25, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $27.64 per hour, depending on experience, location, and employer.
What is a remote answering service?
A Remote Answering Service job involves handling inbound calls, messages, and inquiries on behalf of businesses from a remote location. Responsibilities typically include answering customer questions, taking messages, scheduling appointments, and providing basic support. This role requires strong communication skills, professionalism, and the ability to follow company protocols. It is ideal for individuals who can work independently and provide excellent customer service remotely.
What does a remote answering service do?
Remote Answering Service professionals are responsible for answering incoming calls on behalf of various clients, taking accurate messages, transferring calls, and providing basic information according to client protocols. Daily tasks also include logging call details, following scripts, and handling time-sensitive or urgent requests appropriately. You may interact with colleagues or supervisors virtually to coordinate shift coverage or receive updates about client instructions. This role often requires consistent attention to detail and adaptability as you serve multiple businesses with differing needs.
What are the key skills and qualifications needed to thrive in the remote answering service position?
To thrive as a Remote Answering Service operator, you need excellent verbal communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and VoIP platforms is commonly required. Dependability, professionalism, and the ability to multitask under pressure are valuable soft skills in this role. These skills ensure prompt, accurate handling of client calls, fostering positive experiences and supporting business operations remotely.
What are the most commonly searched types of Answering Service jobs in Wisconsin?
The most popular types of Answering Service jobs in Wisconsin are:
What are popular job titles related to Remote Answering Service jobs in Wisconsin?
For Remote Answering Service jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Remote Answering Service jobs in Wisconsin look for?
The top searched job categories for Remote Answering Service jobs in Wisconsin are:
What cities in Wisconsin are hiring for Remote Answering Service jobs?
Cities in Wisconsin with the most Remote Answering Service job openings:
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 12 days ago
Job description
⬅ Back to Career OpportunitiesContinuous Improvement Lead Consultant Location: Remote
EDCi provides infrastructure and call center technology services and solutions to clients throughout North America. Through our partnership and certifications with leading technology providers including Citrix, Cisco, Genesys, IBM and Microsoft, our customers receive the highest quality of product and service the industry has to offer.
The Continuous Improvement Lead Consultant will serve as a key component on EDCi's Experience Sales team, taking ownership of strategic client accounts to perform continuous improvement consulting support. This role will closely interact with our sales account managers as well as our customers to help architect world class solutions and enable our customers to achieve optimal business outcomes.
Come join a high-performance team! At EDCi, we are more than just technologists. We are a team passionate about the work we do, and a family dedicated to building on our strengths and improving our challenges both individually and collectively. EDCi is an organization that takes pride in recognizing balance and the importance of family. If you're a talented professional looking to help lead a cutting-edge growing company and seek a flexible, family-oriented work environment, we want to talk to you!
When you join the EDCi team, you'll receive many perks, such as:
RESPONSIBILITIES:
SECONDARY/OPTIONAL SKILLS AND QUALIFICATIONS:
EDCi provides infrastructure and call center technology services and solutions to clients throughout North America. Through our partnership and certifications with leading technology providers including Citrix, Cisco, Genesys, IBM and Microsoft, our customers receive the highest quality of product and service the industry has to offer.
The Continuous Improvement Lead Consultant will serve as a key component on EDCi's Experience Sales team, taking ownership of strategic client accounts to perform continuous improvement consulting support. This role will closely interact with our sales account managers as well as our customers to help architect world class solutions and enable our customers to achieve optimal business outcomes.
Come join a high-performance team! At EDCi, we are more than just technologists. We are a team passionate about the work we do, and a family dedicated to building on our strengths and improving our challenges both individually and collectively. EDCi is an organization that takes pride in recognizing balance and the importance of family. If you're a talented professional looking to help lead a cutting-edge growing company and seek a flexible, family-oriented work environment, we want to talk to you!
When you join the EDCi team, you'll receive many perks, such as:
- Remote work from home
- Paid holidays, vacation and sick time
- Bring Your Own PC Policy
- Cell phone reimbursement
- Casual dress
- Funded training and certifications
- Health, dental and vision insurance
- 401K match
- And much more!
RESPONSIBILITIES:
- Responsible for providing white glove support for strategic EDCi clients.
- Perform project coordinator duties associated with utilizing engineering/AI resources.
- Lead client continuous improvement Genesys Cloud platform support, tuning, and regular feature configuration/deployments.
- Provide in-depth analysis combining complex technical and business issues, sometimes involving fast-paced, business-critical, high-profile problem solving.
- Demonstrating and answering questions to clients, related to our top contact center platforms.
- Strong desire to stay on top of all things happening in contact centers.
- The ability to quickly understand and solution customer pain points.
- 1+ year experience in Genesys Cloud CX (Purecloud) technology
- Genesys Cloud CX certification is a plus
- Knowledge of telephony architecture and Genesys Cloud CX dependencies
- Experience in delivering business operations and/or customer experience initiatives
- Understand best practices for a service organization
- Development experience and/or mindset
- Excellent client service attitude and team focus
SECONDARY/OPTIONAL SKILLS AND QUALIFICATIONS:
- Healthcare industry background
- Natural language bot flow development experience
- Leadership experience
- Business analysis experience or having been part of transformation projects
- Understand how budgets work along with how to creatively achieve strategic initiatives
About EDCi
Sourced by ZipRecruiter
Industry
It services
Company size
51 - 200 Employees
Headquarters location
Appleton, WI, US
Year founded
1979