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Remote Answering Service Operator Jobs in Alberta

Aurora Cannabis

CA$21.21/hr

Answering patient and physician inquiries via email * Data entry and document management ... services@auroramj.com #LI-REMOTE #LI-MC1

Future Group

They carry out exclusive service in different fields and industries and assure transparency during ... Systems * ✓ Minimum Windows 10 operating system * ✓ Computers with dual core, 2 GHZ processor ...

Intertek Global

Test_Requisition

Edmonton, AB · Remote

... Services (Agri) team in [Location/Remote] . This is a fantastic opportunity to grow a versatile ... Operating at every stage in the agricultural product journey, Intertek Agri has the expertise to ...

Co op

Grow Team Advisor

Calgary, AB · On-site +1

Federated Co-operatives Limited (FCL) is hiring a Regional Agronomy Advisor on a permanent ... This position is a remote opportunity and is based across Alberta , with 80% travel required. Join ...

New

Wing Assistant

GTM Sales

Calgary, AB · Remote

Educate prospects who may not have considered remote assistants, virtual assistants, offshore ... Create curiosity with founders, executives, operators, HR leaders, recruiting teams, and department ...

Tucows Inc.

Senior Backend Engineer

Calgary, AB · Remote

CA$145K - CA$155K/yr

... operating globally under the Ascio, Enom, Hover and OpenSRS brands. We embrace a people-first ... It's also why the majority of our roles are remote-first, meaning you can work from anywhere you ...

Tucows Domains

Senior Backend Engineer

Calgary, AB · Remote

CA$145K - CA$155K/yr

... operating globally under the Ascio, Enom, Hover and OpenSRS brands. We embrace a people-first ... It's also why the majority of our roles are remote-first, meaning you can work from anywhere you ...

Worthland

AWS Security Specialist

Calgary, AB · Remote

Fully remote, no timezone restriction Compensation: USD 4,000-6,000/month × 13 months ... Service Accounts (IRSA) configuration * Implement container image scanning workflows Monitoring ...

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Remote Answering Service Operator information

See Alberta salary details

$7

$15

$29

How much do remote answering service operator jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for remote answering service operator in Alberta is $15.87, according to ZipRecruiter salary data. Most workers in this role earn between $11.30 and $16.11 per hour, depending on experience, location, and employer.

What are some common challenges faced by remote answering service operators, and how can they be managed effectively?

Remote answering service operators often encounter challenges such as managing multiple calls simultaneously, maintaining professionalism under pressure, and adapting to various client protocols. Effective time management, clear communication, and familiarity with client-specific guidelines are essential for success. Regular training and open communication with supervisors also help operators stay informed about updates, ensuring a smooth workflow and high-quality customer service.

What is a remote answering service operator?

Remote Answering Service Operators are professionals who handle incoming calls and messages for businesses or individuals from a remote location. They provide customer support, take messages, forward calls, schedule appointments, and relay important information. Working from home or other remote settings, they use specialized software and communication tools to ensure efficient and professional service. This role is essential for businesses that require 24/7 availability or need support outside of regular office hours. Excellent communication, multitasking, and customer service skills are important for success in this position.

What are the key skills and qualifications needed to thrive as a remote answering service operator?

To thrive as a Remote Answering Service Operator, you need excellent verbal communication skills, strong listening abilities, and basic computer proficiency, often supported by a high school diploma or equivalent. Familiarity with call center software, multi-line phone systems, and CRM tools is typically required. Outstanding customer service, patience, and multitasking are key soft skills that set top operators apart. These skills are crucial for ensuring accurate message delivery, client satisfaction, and efficient handling of high call volumes in a remote environment.

What is the difference between Remote Answering Service Operator vs Virtual Receptionist?

AspectRemote Answering Service OperatorVirtual Receptionist
CredentialsBasic communication skills, sometimes customer service experienceSimilar; often customer service or administrative background
Work EnvironmentHome-based, handling calls for multiple clientsHome-based, managing calls, scheduling, and client communication
Employer & IndustryAnswering service companies, call centersSmall businesses, entrepreneurs, professional services
Search & Comparison IntentYes, often compared for call handling rolesYes, similar role with added administrative duties

The main difference is that a Remote Answering Service Operator primarily handles incoming calls for multiple clients, focusing on call answering and basic customer interaction. A Virtual Receptionist often performs additional administrative tasks like scheduling and email management. Both roles require strong communication skills and are home-based, but Virtual Receptionists typically have a broader scope of responsibilities.

What job categories do people searching Remote Answering Service Operator jobs in Alberta look for? The top searched job categories for Remote Answering Service Operator jobs in Alberta are:
Remote Answering Service Operator jobs near you
Infographic showing various Remote Answering Service Operator job openings in Alberta as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $33,002 per year, or $15.9 per hour.

Remote - Bilingual Customer Service Representative

NTT DATA Services

Edmonton, AB • Remote

CA$20.50/hr

Other

Medical, Dental, Vision

Posted 7 days ago

NTT Data rating

7.4

Company rating: 7.4 out of 10

Based on 92 frontline employees who took The Breakroom Quiz

117th of 223 rated it services

Job description

Req ID: 384677 

With people at the heart of our success, NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. It's our belief in possibility that drives us, but it's our people that make it happen. At NTT DATA, what you do matters.

 

A Career at NTT DATA Means:

 

  • Having ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available.
  • Being part of a global organization where you can BELONG - in an inclusive working environment where you are free to be your best self. We're committed to building a people-focused environment where you can shine, no matter who you are.
  • Belonging to a team where you can make a DIFFERENCE - to your clients, colleagues, and communities. Your ideas are embraced, impactful, and keep us agile.
  • Being part of a global PIONEER - where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

What else does NTT DATA Offer? We're glad you asked!

  • All equipment required for you to be successful in your role
  • Virtual paid training
  • Comprehensive benefits package (medical, vision, and dental)
  • Employee Assistance Program
  • RRSP program options
  • Short- and Long-Term Disability options
  • Rewards and Recognition programs
  • Internal career advancement opportunities

Position Overview:

The Bilingual Customer Service Representative is responsible for providing telephonic support to Shareholders, their representatives, and the investment community. Ensure all activities, including those that contribute to the satisfaction of customers, are met.

 

Position: Bilingual Customer Service Representative

Position Status: Full Time - Remote

Hours of Work: Monday-Friday 8:00am-6:30pm EST

Location of Hires: Open to candidates residing in Alberta, Manitoba, New Brunswick, Nova Scotia, and Prince Edward Island.

Rate of Pay: $20.50/HR Bilingual (English / French)                            

Responsibilities:

  • Answer incoming telephone inquiries in accordance with Call Center guidelines. 
  • Follow up on escalated calls, as required.
  • Submit fulfillments or research cases for callers' inquiries if applicable.
  • Identify and inform Supervisor of complaints as well as trends and opportunities to improve service levels, apparent by the nature and number of inquiries.
  • Develop a thorough knowledge and understanding of the services offered by clients to their Shareholders and keep up to date on circumstances which affect the Shareholders.
  • Responsible for taking monthly refresher training and taking monthly quizzes.
  • Ensure compliance with policies and procedures and regulatory requirements.
  • Maintain a professional tone and positive attitude to callers.
  • Responsible for answering a minimum of 50 calls daily for various entry level product lines (queues) and developing skills for advance queues. 
  • Responsible for answering calls for a baseline of 7 hours daily.
  • A self-starter and takes the initiative to take on new projects and additional responsibilities.
  • Other duties and responsibilities as assigned.

 

Requirements:

 

  • Strong communication skills (written, verbal and listening)
  • Bilingualism (English/French) required. 
  • High School Diploma/equivalent education
  • 1 - 3 years call center experience with heavy call volume
  • Advanced knowledge of PCs, familiarity with system navigation, and strong keyboard skills
  • Able to endure prolonged seating/standing associated with the performance of essential functions.
  • Highly self-motivated, self-reliant, self-competitive, and will push themselves to exceed expectations.
  • Has a strong ability to take action to meet and exceed customer expectations with integrity.
 

Working From Home Requirements:

  • High Speed internet with a minimum 30mb/s download and 10mb/s upload speeds (No Satellite Internet)
  • A physical space where you can fit your PC and Monitor near a router or modem that is private and free of distraction.
  • You must be connected via Ethernet port and not by Wi-Fi.
  • Ability to download and use the Google Authenticator app.
  • Must have IOS 11 or Android version 10 (or newer). 

This job posting is for future vacancies. Applications are screened with AI technology and reviewed by NTT DATA recruiters.

#BIND

Inclusion. Belonging.

Unleashing the power of being unique.

We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.

At NTT DATA what you do matters. Because here YOU can.

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About NTT DATA

Sourced by ZipRecruiter

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Plano, TX, US

Year founded

1967

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