Atlanta, GA · On-site +1
$15.50 - $21/hr
Nebraska is fully remote. All arrangements are subject to business needs. About the ROLE Each day at AssuranceAmerica is different, but as a Customer Experience Representative, you will: * Serve as a ...
Atlanta, GA · On-site +1
$15.50 - $21/hr
Nebraska is fully remote. All arrangements are subject to business needs. About the ROLE Each day at AssuranceAmerica is different, but as a Customer Experience Representative, you will: * Serve as a ...
Atlanta, GA · On-site +1
$15.50 - $21/hr
Nebraska is fully remote. All arrangements are subject to business needs. About the ROLE Each day at AssuranceAmerica is different, but as a Customer Experience Representative, you will: * Serve as a ...
Atlanta, GA · On-site +1
$15.50 - $21/hr
Nebraska is fully remote. All arrangements are subject to business needs. About the ROLE Each day at AssuranceAmerica is different, but as a Customer Experience Representative, you will: * Serve as a ...
Atlanta, GA · On-site +1
$14/hr
This role is Atlanta, GA Metro area Remote This position is for the evening shift 10am-7pm HSC Customer Service Associate You'll never be bored in this role - Functions as a customer service-oriented ...
New
Atlanta, GA · On-site +1
$14/hr
This role is Atlanta, GA Metro area Remote This position is for the evening shift 10am-7pm HSC Customer Service Associate You'll never be bored in this role - Functions as a customer service-oriented ...
New
Atlanta, GA · On-site +1
$15.50 - $21/hr
Must be able to provide a reliable high-speed internet connection for remote work * Excellent verbal and written communication skills and the ability to effectively engage with patients * Strong ...
Atlanta, GA · On-site +1
$15.50 - $21/hr
Must be able to provide a reliable high-speed internet connection for remote work * Excellent verbal and written communication skills and the ability to effectively engage with patients * Strong ...
$9.62 - $11.22
3% of jobs
$11.22 - $12.82
5% of jobs
$12.82 - $14.42
3% of jobs
$14.42 - $16.02
6% of jobs
$17.18 is the 25th percentile. Wages below this are outliers.
$16.02 - $17.62
10% of jobs
$17.62 - $19.22
10% of jobs
$19.22 - $20.82
12% of jobs
The median wage is $20.97 / hr.
$20.82 - $22.42
12% of jobs
$22.42 - $24.02
14% of jobs
$24.08 is the 75th percentile. Wages above this are outliers.
$24.02 - $25.62
16% of jobs
$25.62 - $27.22
10% of jobs
$9
$20
$27
| Aspect | Remote Animal |
|---|
| Required Credentials | Typically none or basic animal care knowledge |
|---|---|
| Work Environment | Home-based, online or phone interactions |
| Employer & Industry | Pet care companies, animal shelters, online pet services |
| Common Search & Comparison | People compare roles involving animal care in remote settings |
Remote Animal roles generally involve online customer support, pet advice, or administrative tasks related to animals, requiring minimal formal credentials. In contrast, Remote Veterinary Technicians need specific certifications and perform clinical tasks remotely, often supporting veterinarians. The main difference lies in the level of medical expertise and credentials required, with Remote Veterinary Technicians providing more specialized, clinical support compared to general remote animal care roles.
A Remote Animal job typically involves working with animals or animal-related tasks in a remote setting, without being physically present in a specific location. This could include roles like virtual pet consulting, wildlife data analysis, remote veterinary support, or animal advocacy through digital platforms. These jobs leverage technology to assist with animal care, research, or education from a distance.
$15.50 - $21/hr
Full-time
Re-posted 17 days ago
JOIN THE ASSURANCEAMERICA TEAM
Do you want to be part of an organization where you are valued, and your ideas and opinions have an impact? Join the AssuranceAmerica team.
For more than 25 years, AssuranceAmerica has provided superior property and casualty insurance products through contracted independent agents and directly to customers. Our team succeeds through diversity of thought, experiences, skills, and backgrounds.
Customer Experience Representative
The Customer Experience Representative will serve as the initial point of contact for our customer, managing inbound calls related to underwriting and billing issues, program inquiries, policy changes, and other corporate matters.
This position requires someone who is enthusiastic about creating positive, solution-focused experiences for others, demonstrates a moderate level of technical proficiency, and maintains a confident and professional phone presence. The ideal candidate will build authentic rapport with agents and policyholders, delivering personalized support that reinforces the value of partnering with or being insured by AssuranceAmerica.
This is a unique opportunity to join a growing company where your impact will be seen, and your career can flourish. High-performing team members in this role will have clear paths to advance within the Customer Experience department or explore new opportunities across other fast-growing areas of the business.
Please note: This position is hiring exclusively for the 12:30 p.m. - 9:00 p.m. ET shift. Work arrangement depends on location: Atlanta, GA, McAllen, TX, Birmingham, AL and Tampa, FL are hybrid; Nebraska is fully remote. All arrangements are subject to business needs.
About the ROLE
Each day at AssuranceAmerica is different, but as a Customer Experience Representative, you will:
Serve as a problem-solver on the front lines, responding to inbound customer calls with a focus on identifying root cause of issues, analyzing unique situations, and delivering accurate, personalized solutions that align with company standards and customer needs.
Apply sound judgement and critical thinking when assisting with underwriting activities, ensuring timely and appropriate handling of exceptions or nuanced policy scenarios.
Navigate and leverage the policy management system efficiently, using its tools to troubleshoot issues, improve processing accuracy, and identify trends or recurring challenges.
Collaborate across the team with a solutions-oriented mindset, contributing to team discussions and best practices that enhance customer outcomes and operational effectiveness.
Prioritize and organize daily tasks with attention to detail and time management, ensuring timely and thorough resolution of customer inquiries and back-end responsibilities.
Consistently meet or exceed departmental KPIs and performance metrics by balancing efficiency with high-quality customer engagement.
Demonstrate initiative and a growth mindset, actively seeking opportunities to broaden knowledge across departments and contribute to process improvements - positioning yourself for future advancement into roles in underwriting, sales, claims, or operations.
About YOU
You thrive in a fast-paced, technology-driven environment and can adapt quickly to changing demands.
You're confident making independent decisions by analyzing multiple data points and applying sound judgment.
You consistently demonstrate integrity, professionalism, and accountability in everything you do.
You collaborate well with others and contribute positively to a team-oriented culture.
Required
Bachelor's degree OR 3 years plus of experience in a role requiring critical thinking, problem resolution, and direct interaction with clients or stakeholders.
Creative problem-solving abilities, with the capacity to collaborate across departments and consider diverse perspectives in decision-making.
Excellent PC skills.
Preferred
Bilingual (English-Spanish).
Experience in call center, inside sales, supply chain, or logistics roles involving client support and a solutions-focused approach.
Physical Requirements
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift 15 pounds at times.
Must be able to navigate various departments of the organization's physical premises.
Sourced by ZipRecruiter
Insurance services
51 - 200 Employees
Atlanta, GA, US
1998
