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Remote American Home Shield Jobs in Reston, VA (NOW HIRING)

First American

IT Quality Analyst - Remote

Washington, DC · On-site +1

$73K - $98K/yr

As a member of First American's family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents. Since 1889, First ...

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All JobsAmerican Home Shield JobsRemote American Home Shield JobsRemote American Home Shield Jobs in Reston, VA

Remote American Home Shield information

See Reston, VA salary details

$86.9K

$132.2K

$177.9K

How much do remote american home shield jobs pay per year?

As of Sep 3, 2026, the average yearly pay for remote american home shield in Reston, VA is $132,157.00, according to ZipRecruiter salary data. Most workers in this role earn between $113,400.00 and $149,300.00 per year, depending on experience, location, and employer.

What is a remote American Home Shield representative?

A Remote American Home Shield representative is a customer service or sales professional who works from a remote location, typically from home, to support American Home Shield customers. Their responsibilities often include answering questions about home warranty plans, assisting with service requests, and resolving customer issues. This role requires strong communication skills, proficiency with computer systems, and the ability to work independently. Remote representatives play a vital role in ensuring customer satisfaction while enjoying the flexibility of working outside a traditional office.

What does a typical day look like for a remote American Home Shield customer service representative?

As a remote customer service representative for American Home Shield, your day primarily involves assisting customers via phone, email, or chat regarding home warranty policies, service requests, and coverage questions. You'll work independently from your home office but stay connected with your team through virtual meetings and instant messaging. The role requires balancing efficiency with empathetic problem-solving, as you'll often need to help resolve customer concerns while adhering to company policies. You can expect structured shifts, ongoing training, and performance feedback to help you grow in the position.

What are the key skills and qualifications needed to thrive as a remote customer service representative at American Home Shield, and why are they important?

To thrive as a Remote Customer Service Representative at American Home Shield, you need strong communication skills, problem-solving abilities, and prior experience in customer service, often supported by a high school diploma or equivalent. Familiarity with CRM systems, call center software, and ticketing platforms is typically required. Patience, active listening, and the ability to remain calm under pressure are essential soft skills for this role. These competencies ensure effective resolution of customer issues, high satisfaction, and efficient remote teamwork.

What is the difference between Remote American Home Shield vs Remote Customer Service Representative?

AspectRemote American Home ShieldRemote Customer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require insurance or customer service certificationsHigh school diploma or equivalent; customer service experience preferred
Work EnvironmentHome-based, customer support for home warranty servicesHome-based, handling customer inquiries across various industries
Employer & Industry UsageHome warranty and insurance industryVarious sectors including retail, telecom, and insurance
Common Search & Comparison IntentUnderstanding remote roles in home warranty companiesComparing remote customer service jobs across industries

The main difference between Remote American Home Shield and a Remote Customer Service Representative is the industry focus. American Home Shield specializes in home warranty services, requiring specific industry knowledge, while remote customer service roles are broader, spanning multiple sectors. Both roles typically require similar credentials and offer home-based work environments, but their industry applications and job functions differ.

What are popular job titles related to Remote American Home Shield jobs in Reston, VA?

For Remote American Home Shield jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Remote American Home Shield jobs in Reston, VA look for?

The top searched job categories for Remote American Home Shield jobs in Reston, VA are:

What cities near Reston, VA are hiring for Remote American Home Shield jobs?

Cities near Reston, VA with the most Remote American Home Shield job openings:

Remote American Home Shield jobs near you
Infographic showing various Remote American Home Shield job openings in Reston, VA as of August 2026, with employment types broken down into 75% Full Time, 20% Part Time, and 5% Contract. Highlights an 100% Remote job distribution, with an average salary of $132,157 per year, or $63.5 per hour.

IT Quality Analyst - Remote

First American

Washington, DC • On-site, Remote

$73K - $98K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

New

Job description

Who We AreJoin a team that puts its People First! As a member of First American's family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.What We DoDo you have a passion for quality and precision? As an IT Quality Analyst, you'll play a critical role in ensuring our software solutions meet the highest standards and deliver exceptional user experiences. You'll collaborate with developers, business units, and stakeholders to test, validate, and improve applications that power our organization. If you thrive on problem-solving and driving excellence, this is your opportunity to make an impact.

HOW YOU'LL CONTRIBUTE

  • Test software thoroughly to ensure flawless operation and compliance with standards.

  • Develop and execute automated and manual test scripts for new and modified applications.

  • Review program documentation, diagrams, and flowcharts to confirm functionality and adherence to guidelines.

  • Participate in agile ceremonies where applicable.

  • Partner with programmers and business units to create and validate test plans.

  • Analyze workflows and recommend quality improvements for future configurations.

  • Write and maintain documentation for testing procedures and results.

  • Report progress on problem resolution and suggest process enhancements.

  • Perform duties outside normal work hours when business needs arise.

WHAT YOU'LL BRING

  • Bachelor's degree in IT, Business, or equivalent experience.

  • 2-5 years of IT QA experience, including automated testing with third-party tools.

  • Experience with Leapworks or other test automation preferred but not required.

  • Experience in agile/scrum methodologies.

  • Strong proficiency in PC Windows and mainframe CICS environments.

  • Solid understanding of IT concepts, applications, and QA methodologies.

  • Knowledge of testing approaches such as black box, white box, smoke, and unit testing.

  • Ability to measure test effectiveness, track progress, and report results transparently.

  • Experience with Jira and Confluence for test management and collaboration.

  • Exceptional communication and interpersonal skills.

  • Capacity to learn quickly and adapt to new testing methodologies.

  • Expertise in business processes and commitment to end-user perspective.

Pay Range: $73,900.00 - $98,500.00 AnnuallyThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).

First American intends to conduct a review of an applicant's criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.

What We OfferBy choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

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