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Remote Amazon Live Chat Support Jobs in Toronto, ON

Fully Remote (Canada, EST time zone) Compensation: Salary + Bonus + Health Benefits About Veem Veem ... The successful candidate will support customers through phone, email, and live chat while also ...

... and live chat, with an emphasis on clarity and customer service excellence. Perform remote ... Support and troubleshoot computer networks, including IP addressing, switches, PoE devices, and ...

... and live chat, with an emphasis on clarity and customer service excellence. Perform remote ... Support and troubleshoot computer networks, including IP addressing, switches, PoE devices, and ...

You'll spend most of your time connecting with prospective students through email, live chat, and ... We're a remote-first company that values curiosity, collaboration, respect, and thoughtful ...

You'll spend most of your time connecting with prospective students through email, live chat, and ... We're a remote-first company that values curiosity, collaboration, respect, and thoughtful ...

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...

Fully remote full time positions * Individuals are assigned 5 shifts per week, with 2 consecutive ... and chat. We have a variety of smart home products and services and requests may be fairly ...

Sr Account Executive

Toronto, ON · Remote

CA$145K - CA$180K/yr

Remote -- United States, Canada, or United Kingdom only Compensation: $145,000-$180,000 OTE ABOUT ... Diagnose a prospect's e-commerce business live on the call and connect it to what we do. * Build ...

Sr Account Executive

Toronto, ON · Remote

CA$145K - CA$180K/yr

Remote - United States, Canada, or United Kingdom only Compensation: $145,000-$180,000 OTE ABOUT ... Close rate, average deal size, speed to close, and pipeline hygiene all support that one number.

... voice, chat, email, and messaging channels. * Implements contact flows, IVR logic, routing ... Integrate CCAI Agent Assist and Amazon Q in Connect to deliver intelligent, real-time agent support ...

Be Seen First

... chat, providing polished, timely, and accurate support related to lifestyle services, travel ... Remote Work from home opportunity · No sales required What you will do: · Deliver polished ...

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Remote Amazon Live Chat Support information

What is the difference between Remote Amazon Live Chat Support vs Remote Customer Service Representative?

AspectRemote Amazon Live Chat SupportRemote Customer Service Representative
CredentialsBasic customer service skills, familiarity with Amazon platformCustomer service skills, sometimes specific product or industry knowledge
Work EnvironmentOnline chat platform, Amazon-specific toolsVarious industries, multiple communication channels
Employer & IndustryAmazon, e-commerceMultiple sectors including retail, telecom, finance
Search & Comparison IntentFocus on Amazon-specific support rolesBroader customer service roles across industries

Remote Amazon Live Chat Support primarily involves assisting customers via live chat on Amazon's platform, focusing on product inquiries, order issues, and account support. Remote Customer Service Representatives handle a wider range of customer inquiries across various industries and communication channels. While both roles require strong communication skills, Amazon Live Chat Support is specialized for e-commerce and Amazon-specific tools, whereas Customer Service Representatives may work in different sectors with broader responsibilities.

What cities near Toronto, ON are hiring for Remote Amazon Live Chat Support jobs?

Cities near Toronto, ON with the most Remote Amazon Live Chat Support job openings:

Customer Support Representative

Lone Wolf Technologies

Toronto, ON • On-site, Remote

CA$55K - CA$60K/yr

Full-time

Re-posted 11 days ago


Job description

We're here to make real estate transactions simpler. We do that by providing a digital lead-to-close experience for agents, brokers, and their consumers. We've seen a lot of change over the past 30 years-but we've been here to support real estate from day one.
With the diverse landscape of the real estate industry, we want diverse talent! We want to celebrate each other's individuality and embrace our differences to enrich our commonalities and relationships throughout our organization, and we want you to be a part of that.
 
Provide technical support and troubleshooting to our Broker customers on Lone Wolf's Back Office product, working email cases with phone and chat support as secondary channels. Advise customers on product functionality, features, and other support-related inquiries, drawing on accounting knowledge where needed. Facilitate conflict resolution and/or escalation. Successful candidates should possess a passion for serving customers and be committed to providing an exceptional customer experience.
What You'll Do:
  • Support customers through email case work on Lone Wolf's Back Office product, with phone and chat as secondary support channels
  • Log details of all support sessions and customer challenges in the ticketing system
  • Monitor and manage your own case workload and backlog, prioritizing and triaging as needed
  • Work with peers to troubleshoot and resolve issues and share product knowledge
  • Rely on interpersonal skills and product knowledge to diagnose, test, and resolve customer software challenges
  • Efficiently answer customer questions while displaying excellent email and telephone etiquette
  • Work with broker accounts, applying knowledge of Lone Wolf Foundation to support account-level needs
  • Submit Jira tickets for identified bugs or issues and monitor their status through to resolution
  • Facilitate conflict resolution and escalate issues appropriately
  • Recognize opportunities for improving product and customer experience based on the feedback you receive
What You'll Bring:
  • Minimum 2-3 years of experience using or supporting Back Office is a plus
  • 2-3 years of experience in Customer Support preferred
  • Accounting knowledge is ideal
  • Experience with Salesforce, Zendesk, Intercom, or a similar ticketing system preferred
  • Knowledge of Remote Desktop is an asset
  • Chat support experience is a plus
  • Knowledge of Lone Wolf Foundation is a plus
  • Proficient with Microsoft Office Suite or related software
$55,000 - $60,000 a year
Disclaimer:  This Job Description indicates the general nature and level of work expected of the incumbent(s).  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent(s) may be asked to perform other duties in addition to those described above.
Lone Wolf Real Estate Technologies, Inc. is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local municipal law.
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