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Remote Amazon Driver Support Jobs in Washington (NOW HIRING)

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Remote Amazon Driver Support information

What does a Remote Amazon Driver Support do?

A Remote Amazon Driver Support assists Amazon delivery drivers by providing guidance and troubleshooting help through phone, chat, or email. Their responsibilities include answering questions about delivery routes, helping resolve delivery issues, and offering support for technical or procedural problems drivers may encounter. Working remotely, they act as a key resource to ensure drivers can complete their deliveries efficiently and safely. Strong communication skills and knowledge of Amazon’s delivery processes are essential for this role.

What are the key skills and qualifications needed to thrive as a Remote Amazon Driver Support?

To thrive as a Remote Amazon Driver Support, you need strong customer service skills, problem-solving abilities, and familiarity with Amazon's logistics processes, often supported by a high school diploma or equivalent. Proficiency with communication platforms, ticketing systems, and basic CRM software is typically required. Excellent verbal communication, patience, and adaptability are essential soft skills for resolving driver concerns efficiently. These skills ensure accurate support, quick problem resolution, and a seamless delivery experience for both drivers and customers.

What are the most common challenges faced by Remote Amazon Driver Support representatives, and how can they be managed?

Remote Amazon Driver Support representatives often encounter challenges such as addressing urgent driver concerns in real-time, troubleshooting technical issues remotely, and managing high volumes of support requests. To succeed, it's important to develop strong communication skills, stay organized, and use available resources and escalation protocols effectively. Collaboration with dispatch teams and other support agents is key to resolving issues efficiently and maintaining smooth delivery operations.

What is the difference between Remote Amazon Driver Support vs Remote Amazon Customer Service Representative?

AspectRemote Amazon Driver SupportRemote Amazon Customer Service Representative
CredentialsBasic computer skills, Amazon support trainingCustomer service experience, communication skills
Work EnvironmentRemote, support-focused, technical troubleshootingRemote, customer interaction, problem resolution
Industry UsageLogistics, delivery supportRetail, e-commerce customer service
Search & Comparison IntentSupport roles for delivery driversCustomer service roles in Amazon

Remote Amazon Driver Support focuses on assisting delivery drivers with technical and logistical issues, while Remote Amazon Customer Service Representatives handle general customer inquiries. Both roles are remote, require communication skills, but serve different functions within Amazon's operations.

What are the most commonly searched types of Amazon Driver Support jobs in Washington?

The most popular types of Amazon Driver Support jobs in Washington are:

What are popular job titles related to Remote Amazon Driver Support jobs in Washington?

For Remote Amazon Driver Support jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Remote Amazon Driver Support jobs in Washington look for?

The top searched job categories for Remote Amazon Driver Support jobs in Washington are:

What cities in Washington are hiring for Remote Amazon Driver Support jobs?

Cities in Washington with the most Remote Amazon Driver Support job openings:

Senior AWS Generative AI Solution Engineer

Leidos

Washington, DC • Remote

$107K - $195K/yr

Full-time

Posted 12 days ago


Leidos rating

8.3

Company rating: 8.3 out of 10

Based on 152 frontline employees who took The Breakroom Quiz

79th of 492 rated business services


Job description

Leidos is seeking an experienced Senior AWS Generative AI Solution Engineer to design and implement the reasoning layer for a GenAI-enabled HUD FHA Resource Center. The selected candidate will lead development of a multi-agent solution using Amazon Bedrock, AgentCore Runtime, Knowledge Bases, Guardrails, OpenSearch Serverless, AWS Lambda, and Retrieval-Augmented Generation to support grounded voice and chat interactions.

Core Responsibilities:

  • Design and implement Amazon Bedrock Agents, including a Supervisor Agent and domain-specific Sub-Agents.

  • Develop Retrieval-Augmented Generation workflows using Amazon Bedrock Knowledge Bases and OpenSearch Serverless.

  • Implement prompt engineering, agent routing, confidence logic, and low-confidence fallback behavior.

  • Configure Bedrock Guardrails for PII redaction, prompt-injection detection, denied topics, content safety, and grounding evaluation.

  • Build Lambda orchestration to connect Lex V2, Bedrock AgentCore, response generation, and human transfer decisions.

  • Support session management, conversation context persistence, and cross-channel consistency for voice and chat.

  • Integrate the GenAI stack with Amazon Connect, Salesforce, CloudWatch, DynamoDB, S3, SNS, IAM, and KMS.

  • Lead AI testing, response quality tuning, grounding validation, and latency optimization across production-like scenarios.

Please Note: This is 100% telework/remote opportunity. However, candidate must be/reside in the Gaithersburg, MD/Washington, DC metro area.

Required Qualifications:

  • Bachelor's degree and 8+ years of relevant experience OR Masters degree with 6+ years of relevant experience. Additional years of relevant experience may be considered and/or accepted in lieu of degree.

  • 8+ years of software engineering OR cloud development experience.

  • At least 3 years of Generative AI OR LLM application development experience.

  • Strong Python development skills and experience building production AWS solutions.

  • Hands-on experience with Amazon Bedrock, RAG patterns, and vector-based retrieval.

  • Experience with APIs, distributed systems, and secure cloud architecture.

  • Ability to work effectively in a regulated government environment.

  • Ability to obtain and maintain a Public Trust security clearance.

  • US Citizen.

Preferred Qualifications:

  • AWS certifications such as AI Practitioner, Machine Learning Specialty, OR Solutions Architect Professional.

  • Experience with Amazon Bedrock Agents, AgentCore Runtime, Guardrails, and Knowledge Bases.

  • Experience with Claude models, agent frameworks, or multi-agent orchestration patterns.

  • Familiarity with FedRAMP environments and government AI governance requirements.

  • Experience with LangChain, Strands Agents, or other agent development frameworks.

Success Measures:

  • Supervisor Agent and Sub-Agents are implemented and tested across HUD service domains.

  • Responses are grounded, accurate, and safely filtered through Guardrails.

  • Confidence scoring and fallback behavior support reliable human escalation.

  • The GenAI platform is production-ready, maintainable, and compliant with security and privacy requirements.

Target Technical Skills: Highly Desired/Preferred Skills (Nice to Have):

  • Amazon Bedrock, Bedrock Agents, Bedrock Guardrails, Bedrock Knowledge Bases, AgentCore Runtime.

  • Retrieval-Augmented Generation, prompt engineering, multi-agent systems, vector search.

  • AWS Lambda, Amazon Lex V2, Amazon Connect, CloudWatch.

  • Python, REST APIs, JSON, CloudFormation or Terraform, CI/CD.

  • OpenSearch Serverless, DynamoDB, S3, IAM, KMS.

Please Note: The program budget salary for this role could fall anywhere between $130,000 to low/mid $150,000 with a slight wiggle room (no guarantees) based on relevant experience and assessment. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

Original Posting:August 3, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:Pay Range $107,900.00 - $195,050.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.


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About Leidos

Sourced by ZipRecruiter

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainable practices. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Reston, VA, US

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