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Remote Aircraft Technical Representative Jobs in Wisconsin

NV5

Remote Sensing Technician

Sheboygan Falls, WI · Remote

Work closely with pilots/survey crews in small aircraft/helicopters/vehicles while acquiring ... Effective technical writing and communication * Proficient and experienced in utilization of cloud ...

NV5

Remote Sensing Technician

Sheboygan Falls, WI · On-site +1

Work closely with pilots/survey crews in small aircraft/helicopters/vehicles while acquiring ... Effective technical writing and communication * Proficient and experienced in utilization of cloud ...

Danaher

Inside Sales Representative (REMOTE)

Madison, WI · On-site +1

$33.65 - $43.27/hr

The Inside Sales Representative is a quota-carrying seller responsible for full-cycle sales of ... Collaborate with technical sales to support technical qualification and deliver modality-based ...

Danaher

Inside Sales Representative (REMOTE)

Madison, WI · On-site +1

$33.65 - $43.27/hr

The Inside Sales Representative is a quota-carrying seller responsible for full-cycle sales of ... Collaborate with technical sales to support technical qualification and deliver modality-based ...

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Remote Aircraft Technical Representative information

What is the difference between Remote Aircraft Technical Representative vs Remote Aircraft Maintenance Technician?

AspectRemote Aircraft Technical RepresentativeRemote Aircraft Maintenance Technician
Required CertificationsFAA certifications, type ratingsFAA certifications, type ratings
Work EnvironmentCustomer sites, offices, remote supportAircraft hangars, maintenance facilities, remote support
Employer & Industry UsageManufacturers, airlines, maintenance providersAirlines, maintenance providers, repair stations
Common Search & ComparisonYesYes

The Remote Aircraft Technical Representative and Remote Aircraft Maintenance Technician roles share certifications and industry settings but differ mainly in their focus. The Technical Representative provides remote technical support, troubleshooting, and customer assistance, often working with manufacturers or airlines. The Maintenance Technician performs hands-on repairs and maintenance, sometimes remotely, but primarily on aircraft. Both roles require FAA certifications and are vital in the aviation industry, but their daily tasks and work environments differ significantly.

What are popular job titles related to Remote Aircraft Technical Representative jobs in Wisconsin? For Remote Aircraft Technical Representative jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Remote Aircraft Technical Representative jobs in Wisconsin look for? The top searched job categories for Remote Aircraft Technical Representative jobs in Wisconsin are:
Remote Aircraft Technical Representative jobs near you

Customer Experience Technical Representative - Weekend Core

Generac

Jefferson, WI • Remote

Full-time

Re-posted yesterday

Generac Power Systems rating

7.0

Company rating: 7.0 out of 10

Based on 66 frontline employees who took The Breakroom Quiz

350th of 487 rated machine equipment manufacturers

Job description

We believe power is a promise - a shared commitment to be there for others when it matters most.

For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future.


Ready to Power a Smarter World with us?


The Customer Experience Technical Representative is a key contributor in delivering Generac's "Customer First" promise. Being a Customer Experience Technical Representative requires understanding of technical product information to provide informed decisions and recommendations. This role is responsible for providing excellent customer care by using knowledge of company products and resources to provide accurate information, answer questions and ensure final resolution.

We are looking for people who will be able to work from Fridays to Mondays consistently. Each shift is 10 hours long and will start between 7:00am CT - 9:00am CT depending on the schedule. This role is Remote but must sit in Wisconsin to do training on-site.

Major Responsibilities

  • Ability to pass product and process testing following training

  • Receives and documents all customer interactions in real time

  • Corresponds to customer interactions via email, phone, text or chat

  • Maintains contact center metrics including customer satisfaction, productivity and adherence

  • Responds to and resolves customer technical and non-technical inquiries and issues

  • Assists customers with installation and issue resolution in the moment

  • Assists customers with troubleshooting issues and offer accurate information in the moment

  • Seeks out answers to customer questions utilizing the product material and tools available remaining current on products, services and promotions

  • Maintains product knowledge through training and continuing education

  • Escalates more complex inquiries or complaints appropriately to specialized teams

  • Maintain Outlook email inbox, calendar, and tasks regularly

  • Other duties as assigned and the following:

  • Flexible to work overtime hours to meet customer & business need

  • Data entry

Minimum Job Requirements

Education

High School Diploma or GED

Work Experience

1 year experience in a customer service role or technical troubleshooting

Knowledge / Skills / Abilities

  • Technical Aptitude: Ability to excel at technical tasks

  • Results Oriented: Achieves successful outcomes

  • Supportive: Provides encouragement to peers

  • Disciplined: Ability to reliably adhere to policy and process

  • Forward thinking: Continuous Improvement mindset

  • Ability to de-escalate: Conflict resolution skill set

  • Coachable: Open to learning and development

  • Responsibility: Accountability for honest and ethical conduct

  • Receptiveness: Open to receive information and its potential value

  • Empathy: The ability to express other experiences

  • Independent Initiative: Ability to think for themselves and act when necessary

  • Analytical Thinking: Ability to identify problems and solution

  • Communication: Excellent verbal and written communication skills

Preferred Job Requirements

Work Experience

  • Contact Center experience with troubleshooting

  • Experience handling a high volume of inbound calls

Physical Requirements and Working Conditions

While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion, the incumbent may be required to stoop, bend, or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and the ability to adjust focus. Occasional travel.

"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law."

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