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Remote Airbnb Customer Support Jobs in Puerto Rico

Danaher

Field Application Specialist

Caguas, PR · On-site +1

  • Medical

  • Life

  • PTO

... remote role . In this role, you will have the opportunity to: - Providing technical and scientific support to customers in Puerto Rico and Caribbean Countries, with a focus on flow cytometry hardware ...

RTX

Cloud Network Security Engineer (Puerto Rico)

Santa Isabel, PR · Remote

$94K - $128K/yr

  • Medical

  • Life

  • Retirement

Remote U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required ... Support internal RTX business units by reviewing network security requests and assisting in the ...

OncoHealth

Case Review Specialist - PR

Guaynabo, PR · On-site +1

Supporting more than 14 million people in the US and Puerto Rico, OncoHealth offers digital ... Remote/hybrid experience preferred * A minimum of 2-4 years' administrative experience and/or ...

OncoHealth

Case Review Representative

Guaynabo, PR · On-site +1

$13 - $15/hr

Supporting more than 14 million people in the US and Puerto Rico, OncoHealth offers digital ... Remote/hybrid work experience preferred * A minimum of 2 years of healthcare related administrative ...

ICF

Project Manager - (Puerto Rico)

San Juan, PR · On-site +1

  • Medical

  • Retirement

  • PTO

Supports in developing contract solutions to meet program needs. Work with ICF staff, clients ... Respond to customer enquiries and concerns promptly and professionally. Location: Remote role based ...

L3HHCM20

Principal, Business Development

San Juan, PR · On-site +1

  • Medical

  • Retirement

  • PTO

Remote Job Schedule: 9/80 As a Business Development Principal, you will have the exciting ... You will embed with our customers and be the linchpin for solving our customers' hardest problems.

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Remote Airbnb Customer Support information

What does a remote Airbnb Customer Support representative do?

A Remote Airbnb Customer Support representative assists Airbnb users with a variety of issues, such as booking inquiries, account problems, payment questions, and resolving disputes between hosts and guests. They communicate via chat, email, or phone, ensuring users have a positive experience on the platform. These representatives also provide guidance on Airbnb policies, help troubleshoot technical problems, and escalate complex issues to specialized teams when necessary. Working remotely, they need strong communication skills, problem-solving abilities, and a good understanding of Airbnb’s systems and policies.

What skills and qualifications are needed to thrive as a remote Airbnb Customer Support representative?

To excel as a Remote Airbnb Customer Support representative, you need strong communication skills, problem-solving abilities, and prior customer service experience, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and Airbnb’s internal platforms is typically required. Patience, empathy, and the ability to remain calm under pressure are vital soft skills in this role. These skills ensure efficient resolution of guest and host issues, uphold Airbnb’s reputation, and contribute to positive customer experiences.

How does a remote Airbnb Customer Support agent collaborate with other teams to resolve guest or host issues?

As a remote Airbnb Customer Support agent, you’ll frequently collaborate with specialized teams such as Trust & Safety, Payments, and Community Support to resolve complex guest or host concerns. While most interactions are handled independently via chat, email, or phone, escalated cases often require you to coordinate with these departments through internal ticketing systems or virtual meetings. Strong communication and documentation skills are essential to ensure seamless handoffs and consistent resolution. This collaborative environment helps agents learn from cross-functional teams and can open pathways for career advancement.

What are popular job titles related to Remote Airbnb Customer Support jobs in Puerto Rico?

For Remote Airbnb Customer Support jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Remote Airbnb Customer Support jobs in Puerto Rico look for?

The top searched job categories for Remote Airbnb Customer Support jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Remote Airbnb Customer Support jobs?

Cities in Puerto Rico with the most Remote Airbnb Customer Support job openings:

Remote Airbnb Customer Support jobs near you
Infographic showing various Remote Airbnb Customer Support job openings in Puerto Rico as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution.

Associate, Team Lead, Retail Channels (ATL)

Oriental Bank

Bayamon, PR • Remote

$15.25 - $17/hr

Full-time

Posted 5 days ago

Job description

The Associate, Team Lead, Retail Channels (ATL), contributes to the overall success of the Remote Channels area by providing thorough support ensuring efficiency and customer satisfaction. The ATL partners closely with the Advisors (Supervisors) and Associates, and works on-site in Minillas (Bayamon, PR)

MAJOR DUTIES AND RESPONSIBILITIES:

  • Observe and monitor customer traffic to ensure high quality services while meeting Service Level Agreements (SLA).
  • Helps and support the Advisor and Associates with operational issues for an agile service execution and case resolution.
  • Clarify operational, technical, or service doubts to agents in order to comply with first contact resolution objective and metrics.
  • Provides orientation and thorough advise on efficient quality processes.
  • Just in time feedback to Associates tied to call management such as identity validation, SHINE, customer issue / problem resolution, among others.
  • Coordinate and oversee Remote Channels Associate schedule, attendance, peak time availability, adherence and appropriate time and attendance matters.
  • Maintains focus on solutions through our digital channels and promote sales referrals as required.
  • Managers outbound/inbound calls providing superior customer service.
  • May assist with job shadowing and other Remote Channels people needs.
  • Oversees and supports queues and call traffic including KPIs and established service levels.
  • Other duties may be assigned.

EDUCATION AND EXPERIENCE:

  • Associate degree or technical certificate required. Business Administration major, or related field, preferred.
  • Two (2) years of customer service / call center environment experience required.
  • Minimum education and experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.
  • Demonstrated ability to analyze problems/issues, gather data and information, evaluate and recommend alternative solutions.
  • Excellent communication skills and the ability to work collaboratively and effectively with diverse staff, colleagues, and clients.
  • Proficiency in MS Office (Word, Excel, Outlook), reporting systems required. Knowledge of existing business applications (Horizon, Metavante, AWS Connect, etc) highly preferred.
  • Fully Bilingual - English and Spanish (written and verbal) required.
  • Flexibility to work through existing shifts in the Remote Channels and availability to adapt to operational needs.

WORK AUTHORIZATION & ELEGIBILITY:

  • Legally authorized to work in the US is required. This position is of indefinite duration and requires candidates to have permanent or ongoing work authorization.
  • Employee is responsible for maintaining eligible work authorization throughout his tenure with the organization.

Oriental is an Equal Opportunity Employer (EEO/Affirmative Action for Veterans/Workers with Disabilities)

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