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Remote Advocate Jobs in Raleigh, NC (NOW HIRING)

Linesight

Director - Cost Management

Raleigh, NC · On-site +1

$225K - $250K/yr

Understand and be an advocate for the Linesight culture - encouraging clarity, candor, and openness ... This opportunity is open to remote or hybrid standards. If local to one of our US offices, the ...

One More Child

Anti-Trafficking Mentor

Raleigh, NC · Remote

Anti-Trafficking JOB SUMMARY As part of an Anti-Trafficking Mobile Team, consisting of an AT Team Supervisor, AT Advocate, and AT Clinician, the AT Mentor will provide care for commercially sexually ...

One More Child

Anti-Trafficking Mentor

Raleigh, NC · Remote

Anti-Trafficking JOB SUMMARY As part of an Anti-Trafficking Mobile Team, consisting of an AT Team Supervisor, AT Advocate, and AT Clinician, the AT Mentor will provide care for commercially sexually ...

Percona

Practice Lead: AWS (Remote)

Raleigh, NC · Remote

Customer Advocacy: Act in the best interest of the customer. You will champion Percona's expertise ... Percona is proud to be a remote-only and globally dispersed workforce - we have colleagues in more ...

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Remote Advocate information

See Raleigh, NC salary details

$10

$21

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How much do remote advocate jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for remote advocate in Raleigh, NC is $21.06, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $25.00 per hour, depending on experience, location, and employer.

What is a remote advocate?

A Remote Advocate is a professional who provides support, guidance, or representation for clients or customers from a remote location, typically working via phone, email, or online chat. Their role may involve assisting clients with services, resolving issues, advocating for client needs, or helping navigate systems such as healthcare, legal, or customer support. Remote Advocates often work for organizations that serve a widespread client base, allowing them to offer assistance without requiring in-person meetings. This role requires strong communication skills, empathy, and the ability to work independently with technology. Remote Advocates are commonly found in industries like healthcare, social services, legal aid, and customer service.

How does a remote advocate effectively build trust and rapport with clients without in-person interactions?

Remote Advocates often rely on digital communication methods such as video calls, phone calls, and emails to connect with clients. Building trust in a remote setting requires active listening, prompt follow-ups, clear communication, and a strong sense of empathy. Many organizations provide virtual training to help advocates develop these digital relationship-building skills. Additionally, Remote Advocates often use secure communication platforms to ensure client confidentiality, which helps foster a safe and supportive environment.

What are the key skills and qualifications needed to thrive as a remote advocate, and why are they important?

To thrive as a Remote Advocate, you generally need strong communication skills, a background in customer service or advocacy, and at least a high school diploma or equivalent. Familiarity with CRM software, virtual communication tools, and ticketing systems is often required. Excellent problem-solving, empathy, and self-motivation are crucial soft skills for building trust and effectively supporting clients remotely. These abilities are vital to ensure responsive, personalized assistance and maintain positive client relationships from a remote environment.

What is the difference between Remote Advocate vs Customer Support Specialist?

AspectRemote AdvocateCustomer Support Specialist
Required CredentialsCommunication skills, empathy, sometimes certifications in customer serviceCommunication skills, customer service experience, sometimes certifications in support tools
Work EnvironmentRemote, often flexible hours, home-basedRemote or on-site, depending on company, may include shift work
Employer & Industry UsageUsed in advocacy, nonprofit, healthcare, and customer-centric companiesCommon across retail, tech, telecom, and service industries

Remote Advocates focus on representing organizations' interests, providing support, and promoting brand loyalty, often requiring strong communication and empathy. Customer Support Specialists handle direct customer inquiries, troubleshooting, and issue resolution. While both roles are customer-facing and often remote, Remote Advocates emphasize advocacy and relationship-building, whereas Customer Support Specialists focus on technical support and problem-solving.

What is the easiest remote advocate job to get hired for?

Remote advocate roles that require minimal experience often include customer support, social media moderation, or brand ambassador positions. These jobs typically value communication skills and may offer on-the-job training, making them accessible for beginners seeking remote work.

What are the most commonly searched types of Advocate jobs in Raleigh, NC?

The most popular types of Advocate jobs in Raleigh, NC are:

What are popular job titles related to Remote Advocate jobs in Raleigh, NC?

For Remote Advocate jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Remote Advocate jobs in Raleigh, NC look for?

The top searched job categories for Remote Advocate jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Remote Advocate jobs?

Cities near Raleigh, NC with the most Remote Advocate job openings:

Remote Advocate jobs near you
Infographic showing various Remote Advocate job openings in Raleigh, NC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $43,800 per year, or $21.1 per hour.

Customer Service Advocate

Marpai Administrators LLC

Cary, NC • Remote

$18 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

Marpai Administrators is a technology company transforming the Third-Party Administration sector serving employers with self-funded health plans. Marpai Administrators (“Marpai”) is an AI-powered national TPA (third party administrator) using deep learning and machine learning to maximize population health outcomes with the greatest cost efficiency for any health plan budget. We create healthier members and a healthier bottom line. Marpai proactively targets at-risk members with meaningful clinical interventions to improve outcomes. 
 
ABOUT THE POSITION:
The Customer Service Advocate is responsible for ensuring Marpai Administrators' interactions are executed at all levels for our clients, members, and providers. This position is responsible for the resolution of all incoming interactions.  The Customer Service Advocate will be interacting with members, providers, and vendors through phone, fax, email, SMS, and chat. 
 
WHAT YOU WILL BE DOING: 
  • Handle incoming interactions received from members, providers, and vendor contacts within defined service protocols.
  • Resolve member and provider issues concerning eligibility, benefits, and claims.
  • Outbound interactions with members and providers following up on a task.
  • Educating and counseling members and providers:
  1. Eligibility Information 
  2. Benefit Information 
  3. Pre-Certification Information
  4. Claim Information
  5. Doctor and/or Facility Network Validation  
  • Outbound interactions with providers to ensure Pre-Certification/Authorization is completed.
  • Work closely with the claims department to ensure claims are accurately processed.
  • Create and document CRM to precisely communicate with the members and providers.
  • Provide excellent verbal communication utilizing company resources.
  • Recommend network providers, wellness programs, and additional employer-offered benefits.
  • Anticipate customer needs, following up with previous customers to offer additional information and service.
  • Training completed 100% Online.
  • Other duties as assigned 
WHAT DO YOU NEED
  • Minimum of 3 years of Customer Service experience in a call center is required.
  • Ability to communicate with all levels of people to illustrate superior professionalism.
  • Excellent written communication and documentation skills.
  • Ability to manage multiple projects to a successful conclusion.
  • Analytical ability to research and deal with situations where limited standardization exists.
  • Attention to detail with the ability to prioritize and meet deadlines.
  • Must have basic knowledge of all desktop computer applications such as MS Office including Outlook, Word, Excel, PowerPoint, and Adobe Reader.
  • Ability to adapt and be flexible in a variety of situations.
  • Ability to multitask and possess strong time management skills.
  • Medical terminology and/or insurance experience.
  • Experience in a fast pace, high call volume environment.
  • HS Diploma, college a plus
 WORK REQUIREMENTS:
  • Fast paced, dynamic work environment requiring the ability to be adaptive, innovative and flexible
  • Travel minimal
 WHY WORK AT MARPAI?  
We have great benefits: 
  • Generous PTO
  • Medical and Prescription 
  • EAP 
  • FSA / HSA / Dependent Care
  • Dental 
  • Vision 
  • Life and Disability 
  • STD/LTD
  • Voluntary Benefits: Critical Illness, Accident, Hospital
  • 401k with Employer Match
  • LegalShield
  • Identity Theft Protection
 
Marpai is an equal opportunity workplace.  We are committed to equal opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.
 

This is a remote position.