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Remote Advocate Jobs in Indiana (NOW HIRING)

Bloom Insurance

Health Plan Advocate

Bloomington, IN · On-site +1

... customer-focused Health Plan Advocate (HPA) to serve as the first point of contact for ... and remote work environment are among the reasons that many of our employees have been with us ...

Ourhrconnect

$17.75 - $20.87/hr

This position is remote anywhere in the USA. What You'll Do: * Ensure effective customer relations by responding accurately, timely and courteously to telephone, written, web, or walk-in inquiries.

Ourhrconnect

$17.75 - $20.87/hr

This position is remote anywhere in the USA. What You'll Do: * Ensure effective customer relations by responding accurately, timely and courteously to telephone, written, web, or walk-in inquiries.

Harris

Advocate for the client to ensure timely and accurate issue resolution. * Document and track client ... Remote work and more! About RazorSync: RazorSync's field service management software helps service ...

Harris

Advocate for the client to ensure timely and accurate issue resolution. * Document and track client ... Remote work and more! About RazorSync: RazorSync's field service management software helps service ...

Presence

Speech Pathologist

Marion, IN · Remote

$40 - $55/hr

Working knowledge of technology, such as headphones and personal computers About Presence As a trusted partner and advocate for clinicians since 2009, we offer our large community of remote providers ...

Presence

Speech Therapy Clinician

Marion, IN · Remote

$40 - $55/hr

Working knowledge of technology, such as headphones and personal computers About Presence As a trusted partner and advocate for clinicians since 2009, we offer our large community of remote providers ...

Presence

Communication Disorders Therapist

Marion, IN · Remote

$40 - $55/hr

Working knowledge of technology, such as headphones and personal computers About Presence As a trusted partner and advocate for clinicians since 2009, we offer our large community of remote providers ...

Presence

Virtual Speech Therapist

Marion, IN · Remote

$40 - $55/hr

Working knowledge of technology, such as headphones and personal computers About Presence As a trusted partner and advocate for clinicians since 2009, we offer our large community of remote providers ...

Presence

Licensed Speech Pathologist

Marion, IN · Remote

$40 - $55/hr

Working knowledge of technology, such as headphones and personal computers About Presence As a trusted partner and advocate for clinicians since 2009, we offer our large community of remote providers ...

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All JobsAdvocate JobsRemote Advocate JobsRemote Advocate Jobs in Indiana

Remote Advocate information

How does a remote advocate effectively build trust and rapport with clients without in-person interactions?

Remote Advocates often rely on digital communication methods such as video calls, phone calls, and emails to connect with clients. Building trust in a remote setting requires active listening, prompt follow-ups, clear communication, and a strong sense of empathy. Many organizations provide virtual training to help advocates develop these digital relationship-building skills. Additionally, Remote Advocates often use secure communication platforms to ensure client confidentiality, which helps foster a safe and supportive environment.

What is the difference between Remote Advocate vs Customer Support Specialist?

AspectRemote AdvocateCustomer Support Specialist
Required CredentialsCommunication skills, empathy, sometimes certifications in customer serviceCommunication skills, customer service experience, sometimes certifications in support tools
Work EnvironmentRemote, often flexible hours, home-basedRemote or on-site, depending on company, may include shift work
Employer & Industry UsageUsed in advocacy, nonprofit, healthcare, and customer-centric companiesCommon across retail, tech, telecom, and service industries

Remote Advocates focus on representing organizations' interests, providing support, and promoting brand loyalty, often requiring strong communication and empathy. Customer Support Specialists handle direct customer inquiries, troubleshooting, and issue resolution. While both roles are customer-facing and often remote, Remote Advocates emphasize advocacy and relationship-building, whereas Customer Support Specialists focus on technical support and problem-solving.

What are the key skills and qualifications needed to thrive as a remote advocate, and why are they important?

To thrive as a Remote Advocate, you generally need strong communication skills, a background in customer service or advocacy, and at least a high school diploma or equivalent. Familiarity with CRM software, virtual communication tools, and ticketing systems is often required. Excellent problem-solving, empathy, and self-motivation are crucial soft skills for building trust and effectively supporting clients remotely. These abilities are vital to ensure responsive, personalized assistance and maintain positive client relationships from a remote environment.

What is a remote advocate?

A Remote Advocate is a professional who provides support, guidance, or representation for clients or customers from a remote location, typically working via phone, email, or online chat. Their role may involve assisting clients with services, resolving issues, advocating for client needs, or helping navigate systems such as healthcare, legal, or customer support. Remote Advocates often work for organizations that serve a widespread client base, allowing them to offer assistance without requiring in-person meetings. This role requires strong communication skills, empathy, and the ability to work independently with technology. Remote Advocates are commonly found in industries like healthcare, social services, legal aid, and customer service.
What are the most commonly searched types of Advocate jobs in Indiana? The most popular types of Advocate jobs in Indiana are:
What cities in Indiana are hiring for Remote Advocate jobs? Cities in Indiana with the most Remote Advocate job openings:
Remote Advocate jobs near you
Infographic showing various Remote Advocate job openings in Indiana as of August 2026, with employment types broken down into 2% As Needed, 74% Full Time, 15% Part Time, and 9% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Health Plan Advocate

Bloom Insurance

Bloomington, IN • On-site, Remote

Full-time

Medical

Posted 28 days ago

Bloom Insurance rating

7.0

Company rating: 7.0 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

249th of 304 rated insurance

Job description

Position Overview:
Bloom, the insurance industry's trusted growth partner, is seeking a dedicated and customer-focused Health Plan Advocate (HPA) to serve as the first point of contact for beneficiaries, brokers, and ACA-related inquiries. This role is responsible for triaging calls, resolving customer service issues, supporting enrollment and broker questions, and routing inquiries appropriately while delivering an exceptional customer experience.
We are looking for an exceptional individual who can:
  • Serve as the first point of contact for inbound inquiries related to Medicare, ACA, broker, and general customer service needs
  • Identify caller needs, provide approved information, and determine appropriate routing or escalation
  • Respond to high volumes of inbound and outbound calls, including beneficiary outreach
  • Provide general information regarding processes, timelines, eligibility, and required documentation
  • Deliver first-level resolution to customer issues whenever possible
  • Respond to inquiries through approved channels
  • Assist with enrollment and application status requests when needed
  • Provide process guidance, administrative support, and portal navigation assistance
  • Coordinate callbacks and follow-up activities as needed
  • Escalate complex, licensed, compliance-sensitive, or contracting-related inquiries
  • Capture and document all interactions accurately in designated systems
  • Maintain detailed records of customer and broker interactions
  • Schedule callbacks and ensure timely follow-up
  • Perform other duties as assigned

Qualifications:
  • High school diploma or equivalent required
  • 1+ year of call center or customer service experience preferred
  • Healthcare, Medicare, ACA or insurance experience preferred

Required Skills and Abilities:
  • Strong verbal and written communication skills
  • Excellent customer service and active listening skills
  • Ability to manage high call volumes in a fast-paced environment
  • Strong problem-solving and decision-making skills
  • Proficiency navigating multiple systems and basic computer applications (Microsoft Office)
  • Ability to maintain professionalism and composure under pressure
  • Bilingual (English/Spanish) is a plus
  • Positive, team-oriented, and solutions-driven mindset

What We Offer
Bloom operates with a people-first culture, which means listening to our employees to provide the benefits that mean the most to them. Our competitive compensation, comprehensive health coverage, long-term growth opportunities, and remote work environment are among the reasons that many of our employees have been with us since the beginning of our business. BeBloom™, our proprietary employee training and engagement program, helps you learn our business model and immerse yourself in everything our culture has to offer from day 1. From virtual live events to mentorship and leadership programs and employee-led councils, there are countless opportunities to get involved, build connections, and share your voice - because at Bloom, the real you belongs here.
Core Values:
  1. Put People First: Uphold and promote a people-first culture within the organization, emphasizing empathy, kindness, and a commitment to making a positive difference.
  2. Be Stronger Together: Embrace a team player mentality, leveraging the strengths of yourself and others to collaborate as one team.
  3. Do What's Right: Adhere to high ethical standards, acting with integrity to do what's right for partners, customers, and colleagues.
  4. Embrace a Growth Mindset: Embrace a culture of continuous learning, education, and professional development.
  5. Drive Solutions: Demonstrate ingenuity and skill by sharing ideas and solutions that drive our mission forward.

About Bloom
Bloom is a third-party insurance services provider that partners with Medicare health plans to enable high-quality Medicare enrollment and drive earlier health plan activation. Founded in 2007, Bloom has partnered with national and regional payers to implement solutions for every step of the member journey, from telesales and quote & enroll to health activation outreach. Supported by its Ascend technology platform, Bloom produces closer connections and better outcomes for Medicare beneficiaries and health plan stakeholders to deliver High Value Enrollment.
Avoid Recruitment Fraud
Bloom corresponds with candidates via several communication channels including our secure online application portal. We may also correspond with candidates using email, phone call, or text message. We interview all candidates via phone and/or Microsoft Teams. At least one interview will always precede an offer of employment. We do not send offers of employment to candidates without prior communication.
Bloom does not request confidential banking information, such as checking or savings account numbers and routing numbers, prior to an offer of employment. We will never contact a candidate or potential candidate via email, text message, social media message, Venmo, or another digital payment service to send or request money. In addition, Bloom does not ask for personal-banking access credentials, such as usernames, PIN numbers, or passwords.
We urge all candidates to avoid recruitment fraud by ensuring any and all information you provide to our company is supplied via our secure online application portal. If you are unsure whether or not you are operating on our secure platform or uncertain as to whether or not a communication you've received has come from Bloom, please reach out to recruiter@bloominsurance.com.

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