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How much do remote advocate jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote advocate in Connecticut is $20.61, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $24.47 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Advocate, and why are they important?

To thrive as a Remote Advocate, you generally need strong communication skills, a background in customer service or advocacy, and at least a high school diploma or equivalent. Familiarity with CRM software, virtual communication tools, and ticketing systems is often required. Excellent problem-solving, empathy, and self-motivation are crucial soft skills for building trust and effectively supporting clients remotely. These abilities are vital to ensure responsive, personalized assistance and maintain positive client relationships from a remote environment.

How does a Remote Advocate effectively build trust and rapport with clients without in-person interactions?

Remote Advocates often rely on digital communication methods such as video calls, phone calls, and emails to connect with clients. Building trust in a remote setting requires active listening, prompt follow-ups, clear communication, and a strong sense of empathy. Many organizations provide virtual training to help advocates develop these digital relationship-building skills. Additionally, Remote Advocates often use secure communication platforms to ensure client confidentiality, which helps foster a safe and supportive environment.

What is a Remote Advocate?

A Remote Advocate is a professional who provides support, guidance, or representation for clients or customers from a remote location, typically working via phone, email, or online chat. Their role may involve assisting clients with services, resolving issues, advocating for client needs, or helping navigate systems such as healthcare, legal, or customer support. Remote Advocates often work for organizations that serve a widespread client base, allowing them to offer assistance without requiring in-person meetings. This role requires strong communication skills, empathy, and the ability to work independently with technology. Remote Advocates are commonly found in industries like healthcare, social services, legal aid, and customer service.

What is the difference between Remote Advocate vs Customer Support Specialist?

AspectRemote AdvocateCustomer Support Specialist
Required CredentialsCommunication skills, empathy, sometimes certifications in customer serviceCommunication skills, customer service experience, sometimes certifications in support tools
Work EnvironmentRemote, often flexible hours, home-basedRemote or on-site, depending on company, may include shift work
Employer & Industry UsageUsed in advocacy, nonprofit, healthcare, and customer-centric companiesCommon across retail, tech, telecom, and service industries

Remote Advocates focus on representing organizations' interests, providing support, and promoting brand loyalty, often requiring strong communication and empathy. Customer Support Specialists handle direct customer inquiries, troubleshooting, and issue resolution. While both roles are customer-facing and often remote, Remote Advocates emphasize advocacy and relationship-building, whereas Customer Support Specialists focus on technical support and problem-solving.

What are the most commonly searched types of Advocate jobs in Connecticut? The most popular types of Advocate jobs in Connecticut are:
What are popular job titles related to Remote Advocate jobs in Connecticut? For Remote Advocate jobs in Connecticut, the most frequently searched job titles are:
What job categories do people searching Remote Advocate jobs in Connecticut look for? The top searched job categories for Remote Advocate jobs in Connecticut are:
What cities in Connecticut are hiring for Remote Advocate jobs? Cities in Connecticut with the most Remote Advocate job openings:
Remote Advocate jobs near you
Supervisory Associate Advocate

Supervisory Associate Advocate

Internal Revenue Service

Hartford, CT • On-site, Remote

$135.52K - $197.20K/yr

Full-time

Posted 15 days ago

Internal Revenue Service rating

7.9

Company rating: 7.9 out of 10

Based on 123 frontline employees who took The Breakroom Quiz

65th of 272 rated public sector bodies

Job description

Summary
WHAT IS TAXPAYER ADVOCATE SERVICE?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions
REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS
Learn more about this agency
Duties
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General Manager Duties:
As a Senior Manager you will:
  • Exercise delegated managerial authority to oversee the overall planning, directing and timely execution of a program, several program segments (each of which is managed through separate subordinate organizational units), or comparable staff functions, including development, assignment, and higher level clearance of goals and objectives for supervisors or managers of subordinate organizational unit or lower organizational levels.
  • Approve multi year and longer range work plans developed by the supervisors or managers of subordinate organizational units and subsequently manage the overall work to enhance achievement of the goals and objectives.
  • Oversee the revision of long range plans, goals and objectives for the work directed.
  • Manage the development of policy changes in response to changes in levels of appropriations or other legislated changes.
  • Manage organizational changes throughout the organization directed or major change to the structure and content of the program or program segments directed.
  • Exercise discretionary authority to approve the allocation and distribution of funds in the organizations budget.

The following are the job specific duties of this position. You will have the opportunity to learn to perform these duties and receive training to help you grow in this position.
  • Directs, plans, and evaluates all aspects of the statewide Taxpayer Advocacy Program through
    subordinate managers and technical staff.
  • Provides executive oversight of complex and sensitive taxpayer cases, including those involving
    significant hardship or requiring issuance of Taxpayer Assistance Orders (TAOs).
  • Serves as the primary TAS representative to Congressional offices, federal and state agencies,
    and external stakeholder organizations.
  • Collaborates with internal and external stakeholders to identify systemic issues affecting taxpayers
    and recommend improvements to IRS policies, procedures, and tax laws.

STANDARD POSITION DESCRIPTIONS (SPD): PD26222
Visit the IRS SPD Library to access the position descriptions.
Requirements
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Conditions of employment
  • Probationary Period - A person who is required to go through a probationary period and then is transferred, promoted, demoted, or reassigned before he or she completes such period is required to complete the remainder of the probationary period in the new position.
  • Supervisory Probationary Period - Subject to a 1-year supervisory or managerial probationary period (unless already completed).
  • Government Credit Card - Obtain and use a Government-issued charge card for business-related travel.

ADDITIONAL REQUIREMENTS SHOWN IN QUALIFICATIONS SECTION
Qualifications
Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume.
You must meet the following requirements by the closing date of this announcement.
SPECIALIZED EXPERIENCE: To be minimally qualified for this position you must have at least one (1) year of specialized experience equivalent to the next lower level payband or GS grade in the normal line of progression. Specialized experience would include one year of substantive supervisory or program management experience at the GS-13 or GS-14 level or equivalent level manager or comparable management or leadership experiences outside of Federal service. To be qualifying for this position your experience should be sufficient to demonstrate:
  • Experience applying management techniques, methods, theories, principles, and labor relations concepts, sufficient to assure optimum utilization of personnel, equipment, and space, and to accomplish program objectives through combined technical and administrative oversight.
  • Experience planning, directing, and evaluating work of subordinate managers, employees, and/or others.
  • Experience applying appropriate operations, policies, applicable laws, regulations, rules, practices, procedures, and techniques sufficient to provide oversight and direction in the planning, development, and implementation of the technical aspects of programs directly related and/or specific to the position being filled.
  • Experience applying budget and fiscal methods used in establishing and maintaining an organization.
  • Experience working on major programs segments, organizational structures and/or functional responsibilities specific to the position being filled.
  • Operating effectively within complex organizational and politically sensitive environments, while fostering strategic relationships with senior public sector leaders and remaining sensitive to the unique environmental, financial, and other resource challenges taxpayers may be experiencing;
  • Representing and supporting taxpayers in resolving disputed tax matters and achieving fair outcomes through the application of tax laws, policies, and practices across a range of situations and geographic areas;
  • Interpreting, applying, and implementing operating policies and procedures within a large, complex organization;
  • Collaborating on high-level initiatives involving multiple stakeholders crossing organizational boundaries.

AND
You must also meet the following requirement(s):
  • TIME AFTER COMPETITIVE APPOINTMENT (TACA): By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens"

For more information on qualifications please refer to OPM's Qualifications Standards.
Go to Understanding the IRS Paybands for GS/IR conversion.
Education
A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.
FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.
We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).
Additional information
  • Consider each location carefully when applying. If you are selected for a location, that location will become your official post of duty.
  • In the event that a building is closed due to rent management, new hires may be placed in a local commuting location.
  • Additional jobs may be filled from this announcement or any other source to fill these vacancies.
  • Salary: IRS (IR) Pay Band Locality Pay tables may be found under 2026 - IR Salary Tables.
  • The range reflects the minimum locality to maximum locality for locations listed in the announcement. Salary will be based on selected duty location.

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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
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As a current IRS employee, you know the great benefits we offer. Should you have any questions about benefits, please contact the Employee Resource Center (ERC) at 1-866-743-5748 option #1 for ERC.
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