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ACS Technologies Group, Inc.

Software Engineer

Software Engineer Since 1978, ACS Technologies ("ACST") has served the faith-based community ... This is a remote role in the United States. What You'll Do: * Produce, maintain, and improve the ...

Vanco Payments

eLearning Developer

$70K - $85K/yr

... ACS Technologies (ACST), the church management software (ChMS) long relied on by ministries to run ... For remote positions, employees must reside in one of the following locations: AL, AR, AZ, CA, CO ...

Inspiroz

Service Delivery Manager

New York, NY · Remote

Principal offerings today include providing strategic advice, IT infrastructure services, and affordable, fully-staffed 24/7/365 IT support and remote monitoring services. ACS started working with ...

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What is the difference between Remote Acs Technologies vs Remote Network Technician?

AspectRemote Acs TechnologiesRemote Network Technician
Required CredentialsCertifications like CompTIA A+, Network+, Cisco CCNACertifications like CompTIA Network+, Cisco CCNA, CCNP
Work EnvironmentRemote, often project-based, working with clients' systemsRemote or on-site, troubleshooting and maintaining network infrastructure
Employer & Industry UsageIT service providers, telecom companies, tech firmsTelecom, IT support companies, large enterprises

Remote Acs Technologies and Remote Network Technicians both require networking certifications and involve remote work. However, Remote Acs Technologies typically focuses on system administration and technical support, while Remote Network Technicians specialize in network infrastructure maintenance and troubleshooting. Both roles are essential in IT, but they differ in specific skill sets and daily tasks.

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Infographic showing various Remote Acs Technologies job openings in the United States as of August 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 100% Remote job distribution.

MinistryPlatform Support Agent

Remote

ACS Technologies Group, Inc.
Software Development • 201 - 500 employees
Learn more about ACS Technologies Group, Inc.external

Full-time

Retirement

Re-posted 14 days ago

Job description

MinistryPlatform Support Agent

Are you interested in being part of a technology company that is growing, expanding, and emerging as a leader in the Church Management Software market? Join our team!
ACS Technologies has a remote, 32 hours per week opening for a MinistryPlatform Support Agent. We are looking for an energetic, highly motivated individual to join our customer support team to provide ongoing technical support to our customers. Support Agents work directly with customers to answer software questions, troubleshoot software issues, and provide guidance to customers who want to extend the software. Support Agents also work with other departments to escalate and resolve issues.
What You'll Do:
  • Develop an extensive working knowledge of the MinistryPlatform product and all related components
  • Stay current with all software enhancements and with new components and products, via webinars, KB articles, testing, etc.
  • Provide end-user application and limited hardware (check scanners and label printers) support via chat, email, phone, and screen sharing
  • Troubleshoot issues reported by customers and provide solutions and/or facilitate moving issues forward via other departments
  • Facilitate problem-solving between customers and MinistryPlatform Escalation Agents
  • Facilitate issue resolution between customers and 3rd parties
  • Perform administrative tasks as assigned, including customer resource management, knowledge base updates, etc.
  • Participate in weekly Support Team meetings
  • Attend the MinistryPlatform User Group meeting held each year

What We're Looking For:
MinistryPlatform experience:
  • 3 or more years as a SPoC, supporting MinistryPlatform users on a daily basis, OR, 3 or more years using MinistryPlatform in a heavily supportive role for a major ministry
Additional knowledge and experience:
  • Basic knowledge of programming language constructs and logic
  • Basic knowledge of and experience with software, web-based applications, browsers, etc.
  • Basic knowledge of and experience with simple hardware and peripherals, such as check scanners, label printers, etc.
  • Basic understanding of WiFi, servers, and network infrastructure
Work Environment:
  • Must be able to work in shifts of approximately 6-8 hours, over 4-5 days per week
  • Must have a stable internet connection
  • Must have desire and discipline to cultivate positive working relationships with customers and coworkers in a remote environment
  • Must be capable of switching gears quickly between multiple support tools and between multiple customer channels
Personal Competencies:
  • Ability to communicate effectively and professionally while maintaining a lighthearted and joyful approach, both verbally and written, by email, chat, screen share and phone, in a clear, concise, and consistent way.
  • Ability to ask the right questions to narrow the focus of a ticket down to exactly what is the 'problem we're trying to solve'.
  • Strong analytical and troubleshooting skills, with a desire to see a problem through to resolution
  • Desire to 'solve the puzzle' with creative thinking, research, and collaboration
  • Ability to quickly learn and adapt to an evolving, constantly changing work environment
  • Desire to educate, encourage and connect with the customer, and be sure their experience with support is top-notch
  • Ability to assess the urgency and importance of a given issue to the customer, in order to respond with empathy and patience, and escalate appropriately when needed
  • Ability to follow established procedures, but also confident in knowing when to go off-script to meet a customer's needs
  • Ability to quickly and confidently identify, reproduce, and report software bugs by creating matching customer scenarios in QA systems
Why You Want to Work Here:
  • Outstanding benefits package, including 6% 401(k) match
  • Free Wellness Clinic staffed by a Nurse Practitioner
  • A caring, friendly work environment
  • The opportunity to positively impact ministries
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
ACS Technologies logo

About ACS Technologies

Sourced by ZipRecruiter

Since 1978, ACS Technologies has developed outstanding technology solutions specifically for faith-based organizations. Each of the company’s products and services are designed to work together to increase your organization’s efficiency and effectiveness, allowing you to take your ministry to the next level. ACST enables churches to manage groups, events, finances, donor relationships, volunteers, staff, childcare, schedules, mailings, reporting, websites, growth strategies, and so much more. Whether online, offline, or wireless, the tools you need to help you connect your community are totally integrated under one roof.

Industry

Software development

Company size

201 - 500 Employees

Headquarters location

Florence, SC, US

Year founded

1978

Social media

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